REFUNDS
• Enter Refund details into the POS system until
EFTPOS screen displays “PRESENT CARD RFND”
• Tap, Insert or Swipe customer’s card on “PRESENT
CARD RFND” screen. For contactless processing,
customer should tap their contactless card or
Smartphone within 4cm of the terminal screen
and follow the terminal prompts to complete the
transaction.
- For
Swipe
or
Insert
card processing:
select account type:
< — >
for
CHQ
,
< >
for
SAV
or
<
>
for
CR
or
select application type*:
1
for
Visa Debit
,
2
for
eftpos SAV
or
3
for
eftpos CHQ
• Have the customer enter their PIN if applicable,
or press
<ENTER>
for the customer to sign the
merchant copy if required. Verify the customer’s
signature with the signature on the reverse of
the customer’s card, and press
<ENTER>
on the
“SIGNATURE VERIFIED?” screen.
• Press
<
ENTER>
to print a customer copy.
* Application type names and order can vary depending on the Card
that is used
MAIL / TELEPHONE ORDER
TRANSACTIONS (MOTO)
• Enter the purchase details through your POS until
the EFTPOS screen displays “PRESENT CARD AMT”.
• Press
<Func>
.
• Key in the Card Number and press
<ENTER>
.
• Key in the Expiry Date and press
<ENTER>
.
• Select Type MOTO by pressing
< >
.
• Select the order type. For
MAIL ORDERS
press
< — >
or for
TELEPHONE ORDERS
press
< >
.
• Press the
< — >
key for Single transaction,
< >
for
Instalment or
< >
for Recurring transaction.
• If the terminal prompts for a Verification Number,
key in the 3 digit verification number located on the
back of the card and press
<ENTER>
.
• Transaction will be authorised and a receipt will
be printed.
SETTLEMENT
For ANZ business account holders, the funds are
available on the same day for transactions settled before
9pm (AEST). For non-ANZ business account holders,
ANZ transfers the funds to the merchant’s bank on the
following business day and the availability of the funds
will be determined by the merchant’s bank. For non-ANZ
business account holders, ANZ transfers the funds to
the merchant’s bank on the following business day and
the availability of the funds will be determined by the
merchant’s bank.
CLEARING ELECTRNIC FALL BACK (EFB)
OR CONTACTLESS TRANSACTIONS
If you see an asterisk (*) displayed on your screen, please
follow the process below to clear stored transactions:
• To clear EFB or Contactless transactions press
<FUNC>
8, 8,
<ENTER> <ENTER>
<ENTER>
.
• Terminal will clear all EFB or Contactless transactions.
Note: The terminal will clear EFB or Contactless
transactions automatically after being idle for a certain
amount of time.
The terminal will prompt if Authorisation is required for
EFB transactions. Obtain Authorisation by contacting the
relevant Authorisation Centre.
REPLACEMENT TERMINAL
INSTALLATION TIPS
Please only follow the instructions when installing
replacement terminals. This guide should not be used
for new terminal installation. Contact your IT support
team or ANZ Merchant Services for new installation
instructions.
Plug in the terminal using one of the two
connections below
USB CABLE
SERIAL CABLE
552672_ANZ POS MOBILE PLUS QRG_90316.indd 2
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