Specification English
Read problems
Symptom Possible
Causes
Solutions
IDE cable and the 16x DVD
Dual drive not connected
properly.
Ensure both connectors of IDE cable is properly
connected to the IDE ports on the main board
and 16x DVD Dual.
Conflicts with other IDE
devices.
Ensure the Master/Slave device setting of 16x
DVD Dual is not conflict with the other IDE device
connected to the same IDE port.
No drive recognition
Power is not switched on.
Check if the LED of your 16x DVD Dual drive is
lit. If not, there is no power.
No power
Check if the power cord is connected securely to
the connector.
No operation
IDE cable isn’t connected
properly.
Ensure the IDE cable and connectors are not
damaged, bent or dented. Check especially the
pins.
Bad photo CD disc.
Try to play another photo CD disc and see if it
reads fine. If it works, you should replace the
defective disc.
Cannot read photo CD
discs
Need special application
software
Check if install “Kodak Photo CD Access Plus
Software”.
Cannot read CD-I
discs
Need special application
software
Check if install application software such as
“Cyberlink Powerplayer”
Defective CD-ROM disc
Deep scratches, fingerprints or other
contaminates on the discs surface can disable
the drive from reading data. Always keep it clean.
Music CD inserted.
Because audio compact discs do not have
computer data, typing computer commands while
an audio CD is in your drive will result in an error
message.
Read error occurs
Disc inserted upside down.
Remove the disc from tray and reinsert it with the
label side up.
Eccentric disc loaded.
Replace it by another one.
Excessive noise when
reading
Seal attached on the surface. Detach the seal very carefully. Don’t make any
scratches.
Eject locked by software.
When you are working under Windows 98SE/NT
4.0, check if locked on the 16x DVD Dual
properly.
Cannot eject tray
CD/DVD set incorrectly into
tray.
Insert emergency eject stick into the emergency
eject hole and eject the tray. Use a pair of
tweezers or pliers if it won’t eject with emergency
eject stick.
Can read only the first
session of a
multisession disc
“Close session” was not
selected at the previous
writing
Additional session cannot be read because the
previous session was not closed. Rewrite on
other CD-R/RW or DVD
±
RW/
±
R media.
Cannot read the
former session of the
CD-R/RW or DVD
±
RW/
±
R disc which has
been written at least
twice
“Load Contents” or “Import
Session” was NOT clicked on
the software.
If recorded without checked “Load Contents” or
“Import Session”, it is impossible to read. But
when using utility software such as “Session
Selection” from Adaptec, the former session can
be read.
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