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Troubleshooting Guide
Check the following guide for a possible correction to a problem
before contacting customer service. Check FAQ at our website:
www.apexdigitalinc.com/
SYMPTOMS AND CORRECTION
Symptom
No power
No picture
No sound
Rolling b/w picture
Black & White
picture
The playback
picture has
occasional distortion
Brightness is
unstable or noises
are produced on
playback pictures
The DVD video
player does not start
playback
MP3 won’t read disc
or it skips
The remote control
does not work
properly
Correction
• Connect the power plug into the wall outlet securely.
• Verify the connection from the DVD video output to the TV video input. Then switch TV to
appropriate mode (video 1)
• Connect the video cable into the jacks securely. Refer to your television owners manual.
• Connect the audio cables into the jacks securely.
• Verify the connection from the DVD audio output to the TV or receiver audio input. Then switch
to the appropriate source on the receiver. Refer to your audio amplifier owners manual.
• Press the P/N button on your remote.
• Adjust the vertical hold on your TV.
• Damaged S connector (bent pin)
• A small amount of picture distortion may appear because of a poor quality video/sound transfer
to disc. This is especially true of some discs manufactured between 1997-1998..
• Scratched disc
• Connect the DVD player directly through the TV and not through any other source. What you’re
viewing is the effect of the copy protection circuitry required on all DVD players.
• If you don’t have a video input on your TV, you must purchase an RF adapter from your dealer.
• Place the disc with the graphics side up.
• Place the disc on the disc tray correctly inside the guide.
• Make sure the disc is free from scratches & fingerprints.
• Press the SETUP button to turn off the menu screen.
• Cancel the parental lock function or change the parental lock level. (The Pre-set password is
3308.)
• Turn the power off then disconnect the power plug and reinsert it back into the wall. Retry again.
• Use region 1 discs only.
• Reburn disc as the software edition used may not be compatible with the player. Check web
site for instruction.
• Use new editions of software such as Voyetra Audiostation 4, Adaptec’s “Easy CD Creator” or
NTI.
• Make sure MP3 file are not encoded with a variable bit rate such as provided by Real Networks.
• Replace the batteries with new ones.
