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User Guide and Instruction Manual 

 

38 

 
 

Troubleshooting 

 

Problem 

Possible Solution 

No Power

 

 

Check power cable connections. 

 

Confirm that there is power at the connection terminals.

 

No Live Video

 

 

Check camera video cable and connections. 

 

Confirm that the camera has power. 

 

Check camera lens settings.

 

The Recorder has stopped 
recording

 

If hard disk drive is full, delete video or set the Recorder to the Overwrite Mode.   
If there is a hard disk error, swap the hard disk.

 

While upgrading the system, 
the Recorder keeps rebooting 
and the upgrade fails. 

If the current system version is higher than the upgrade package file version, reset 
the Recorder first using the Factory Reset.  When using the Factory Reset, saved 
settings are lost. 

 

Please contact technical support at: 1-888-AVT-USA1 (425-483-7100) or by email: tech@apollovideo.com

 

for additional 

information and troubleshooting assistance. 

 
 

System Log Notices 

 

Boot Up 

Schedule On 

Clip-Copy Duration of Video: 

Shutdown 

Schedule Off 

Clip-Copy Camera: 

Restart 

No Storage Found 

Callback Fail 

Upgrade 

Storage Wrong Format 

Factory Reset 

Upgrade Fail 

Storage Formatted 

ACC: On 

Power Failure 

Clear All Data 

ACC: Off 

Time Change 

Clear Disk 

Key: On 

Time Zone Change 

Format Disk 

Key: Off 

Time Sync 

Disk Full 

Heater On: Local 

Time Sync Fail 

Disk Config Change 

Heater On: Boot Up 

Disk Bad 

Disk ‘No.’ : ‘serial number’ 

Shutdown: Low Voltage 

Login 

Disk ‘No.’ : Removed 

Shutdown: High Voltage 

Logout 

Auto Deletion 

Shutdown: Low Temperature 

Setup Begin 

Search Begin 

Shutdown: ACC 

Setup End 

Search End 

Recover from Power Failure: Low 

Voltage 

Remote Setup Change 

Clip-Copy Begin 

Recover from Power Failure: High 

Voltage 

Remote Setup Fail 

Clip-Copy End 

Camera Upgrade Begin 

Setup Imported 

Clip-Copy Cancel 

Camera Upgrade End 

Setup Import Failure 

Clip-Copy Fail 

Camera Upgrade Failure 

Setup Exported 

Clip-Copy User: 

Camera Upgrade User: 

Setup Export Failure 

Clip-Copy From: 

Camera Upgrade Camera:

 

Setup Export Cancel 

Clip-Copy To: 

 

 

Summary of Contents for RoadRunner HD

Page 1: ......

Page 2: ......

Page 3: ...QUIPMENT GENERATES USES AND CAN RADIATE RADIO FREQUENCY ENERGY AND IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS OPERATION...

Page 4: ...ment parts are required be sure the service technician has used replacement parts specified by the manufacturer Unauthorized substitutions may result in fire electric shock or other hazards 12 Safety...

Page 5: ...rols 7 Mounting the Recorder 8 Chapter 3 Operation and Configuration 9 Turning on the Power 9 Turning off the Power 9 Initial Unit Setup 10 System Setup 12 Camera Setup 18 Record Setup 22 Event Setup...

Page 6: ...User Guide and Instruction Manual iv...

Page 7: ...er systems found on vehicles The Recorder provides viewing and recording capabilities for up to 16 cameras Typical High Definition Mobile Recorder installation NOTE This manual addresses both the 8 an...

Page 8: ...User Guide and Instruction Manual 2...

Page 9: ...n both 12 and 24 volt systems The power connector has five pins BATTERY The BATTERY pin must be connected to fuses that are connected directly to the positive battery power terminal Refer to Chapter 3...

Page 10: ...12V VDC Output GND Chassis Ground Video Connection Connect network cameras to the Recorder using RJ 45 cable Cat5e or Cat6 Network Connection eSATA Connection J3 The B U PWR connecter provides an inpu...

Page 11: ...Closed or C and NO Normally Open connectors NC NO is a relay output which sinks 0 5A 125VAC and 1A 30VDC See Chapter 3 Configuration for configuring alarm output Connection AI 1 to 16 Alarm Inputs 1 t...

Page 12: ...he user is responsible to determine if local laws and regulations permit audio recording AUX Power Connection J11 Connection 12V VDC Output GND Chassis Ground Two RS232 ports are provided to connect e...

Page 13: ...on 2 Turn it on again by rotating the key counter clockwise to the On position 3 While the Recorder is initializing poke the straightened paperclip into the unlabeled hole to the left of the Cell 1 po...

Page 14: ...position to remove the drive after the POWER LED on the recorder turns off Network Port The Recorder can be networked using the 1000Mb Ethernet connector Connect a Cat5e cable with an RJ 45 jack to th...

Page 15: ...wer Management Refer to Turning off the Power for details about the emergency shutdown or shutoff CAUTION Turn on the ignition switch first and then power On Off switch in about two seconds If Use 30...

Page 16: ...to the RsM Software manual for instructions on how to install the program and connect the Recorder remotely The following description is for setting up the Recorder using the RsM program Run the RsM...

Page 17: ...ecting the button at the bottom of the Site List panel or selecting Remote Setup Device from the device menu displayed by clicking the right mouse button to change the Recorder s settings remotely OR...

Page 18: ...nter a Site Name Select the box beside Serial Number and enter the system serial number Select the box beside System ID and change the number by selecting it and using the Up and Down arrows to increa...

Page 19: ...can be synchronized between the Recorder and standard time servers that are available in most time zones and countries or between the Recorder and another Recorder Selecting the box beside Automatic S...

Page 20: ...e User currently logged into the Recorder on a local system or a PC running RsM log the user out of the system first and then delete the user To add a Group select the Group box and enter the Group na...

Page 21: ...mn describes the storage device The capacity of the storage device is displayed in the Capacity column The Format column displays whether the device is used for recording Record or not Not Using Not f...

Page 22: ...ws allows you to change the range of the battery power voltage for powering up the Recorder When the battery power voltage is out of the Boot Up voltage range the Recorder will not power up Selecting...

Page 23: ...a schedule item To delete a check recording schedule check the Select the Settings box beside Check Alarm In Selecting the box under the Interval heading beside each alarm in allows the user to chang...

Page 24: ...Turn the camera number On or Off by checking the box in the No column Select the title to rename the camera The Use column determines which cameras will be displayed in RsM by selecting Normal Covert...

Page 25: ...under Bitrate and select between CBR constant bitrate and VBR variable bitrate Transmitted data size is fixed with CBR but varies depending on the amount of movement in the images with VBR Select the...

Page 26: ...on IR Mode When the IR mode is set to Night Mode IR is on all the time When the IR mode is set to Day Mode IR is off all the time When the IR mode is set to Auto IR mode adjusts based upon ambient lig...

Page 27: ...up successfully or not Select the box under Privacy Masking allows configuration privacy masking for the camera Selecting Privacy Masking toggles On and Off Select the Name box and enter the name of t...

Page 28: ...ly an error message will pop up NOTE The network camera reboots automatically after completing the upgrade The Recorder does not check the software version of the camera when upgrading Record Setup Ge...

Page 29: ...nditions Schedule PATH Record menu Schedule Selecting Schedule On toggles between On and Off In the Schedule On mode the Recorder records video based on the schedule established in the Schedule screen...

Page 30: ...ox under Actions Set the actions the Recorder takes whenever it senses an input on one of its alarm inputs Alarm input can be associated with cameras trigger an Alarm Out and Alarm LED and or notify a...

Page 31: ...box beside Transaction Start and enter the Transaction Start string Refer to the device manufacturer s documentation for the text string that the device first sends when a transaction starts Select An...

Page 32: ...n detection can be turned On or Off for each camera Selecting the box under the Sensitivity heading allows adjustment of the Recorder s sensitivity to motion for Daytime and Nighttime independently Th...

Page 33: ...nsitivity heading allows adjustment of the Recorder s sensitivity to tripzone for Daytime and Nighttime independently There are five settings with 1 being the least sensitive and 5 being the most sens...

Page 34: ...most sensitive Selecting the box under the Activation Time heading allows setting the duration before the Recorder reports a tampering The Recorder will not detect a tampering of less than the Activa...

Page 35: ...er camera trigger an Alarm Out and Alarm LED and or notify a number of different devices Select the box beside Ignoring Interval A list of intervals ranging from 1 to 5 seconds or Never appears The Re...

Page 36: ...connector on the rear of the recorder Selecting Enable Recording toggles On and Off When set to On the Recorder will record the GPS information Selecting Use GPS Time Sync toggles On and Off When set...

Page 37: ...nsmitted for remote monitoring or remote recording can be enhanced by using the SSL Secure Sockets Layer authentication When using the SSL function the Recorder cannot be connected with a remote progr...

Page 38: ...Use UPnP to toggle between On and Off When On port forwarding from the NAT Network Address Translation device router to the Recorder will be enabled automatically via UPnP Universal Plug and Play ser...

Page 39: ...rk seamlessly for remote viewing via the network internet connection For FEN to work naming the Recorder will be required Select the box beside FEN Server enter the IP address or domain name of the FE...

Page 40: ...active in 15 minute increments from 00 00 to 24 00 Select the desired box under the Notify heading and the Schedule Notify menu appears Toggle the entire list On and Off by selecting Notification Togg...

Page 41: ...ng the Up and Down arrows Five IP addresses are available Select the box beside Retry and enter the number of times for the Recorder to try contacting the computer Mail PATH Notification menu Mail The...

Page 42: ...MTP Server enter the IP address or domain name of the SMTP server NOTE Obtain the IP Address or domain name of the SMTP Server from your network administrator NOTE Use the domain name instead of IP ad...

Page 43: ...General Date Time User Storage Power Management Monitoring CAMERA General Stream Audio Advanced Setup Upgrade RECORD General Schedule EVENT Alarm In Video Loss Text In Video Analytics Audio Detection...

Page 44: ...ting assistance System Log Notices Boot Up Schedule On Clip Copy Duration of Video Shutdown Schedule Off Clip Copy Camera Restart No Storage Found Callback Fail Upgrade Storage Wrong Format Factory Re...

Page 45: ...ote connection failed 11 Appending failed 301 Remote network error 12 Bad sector 302 Remote upgrade is not authorized 13 No executable file 303 Saving remote package failed 14 Opening executable file...

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