User Guide and Instruction Manual
38
Troubleshooting
Problem
Possible Solution
No Power
Check power cable connections.
Confirm that there is power at the connection terminals.
No Live Video
Check camera video cable and connections.
Confirm that the camera has power.
Check camera lens settings.
The Recorder has stopped
recording
If hard disk drive is full, delete video or set the Recorder to the Overwrite Mode.
If there is a hard disk error, swap the hard disk.
While upgrading the system,
the Recorder keeps rebooting
and the upgrade fails.
If the current system version is higher than the upgrade package file version, reset
the Recorder first using the Factory Reset. When using the Factory Reset, saved
settings are lost.
Please contact technical support at: 1-888-AVT-USA1 (425-483-7100) or by email: tech@apollovideo.com
for additional
information and troubleshooting assistance.
System Log Notices
Boot Up
Schedule On
Clip-Copy Duration of Video:
Shutdown
Schedule Off
Clip-Copy Camera:
Restart
No Storage Found
Callback Fail
Upgrade
Storage Wrong Format
Factory Reset
Upgrade Fail
Storage Formatted
ACC: On
Power Failure
Clear All Data
ACC: Off
Time Change
Clear Disk
Key: On
Time Zone Change
Format Disk
Key: Off
Time Sync
Disk Full
Heater On: Local
Time Sync Fail
Disk Config Change
Heater On: Boot Up
Disk Bad
Disk ‘No.’ : ‘serial number’
Shutdown: Low Voltage
Login
Disk ‘No.’ : Removed
Shutdown: High Voltage
Logout
Auto Deletion
Shutdown: Low Temperature
Setup Begin
Search Begin
Shutdown: ACC
Setup End
Search End
Recover from Power Failure: Low
Voltage
Remote Setup Change
Clip-Copy Begin
Recover from Power Failure: High
Voltage
Remote Setup Fail
Clip-Copy End
Camera Upgrade Begin
Setup Imported
Clip-Copy Cancel
Camera Upgrade End
Setup Import Failure
Clip-Copy Fail
Camera Upgrade Failure
Setup Exported
Clip-Copy User:
Camera Upgrade User:
Setup Export Failure
Clip-Copy From:
Camera Upgrade Camera:
Setup Export Cancel
Clip-Copy To:
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