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Obtaining Service for DataLink

 1200

If you are experiencing inconsistent operation or irregularities 

with the your scanner, try re-calibrating the scanner using the 

calibration sheet provided with the machine .  In many cases a 

simple calibration will resolve the problem .

Use the following guide to troubleshoot basic operational 

problems that you have encountered . If you are unable to resolve 

the problem or have service questions, please call the number 

below and ask for Technical Support .

For Service and Repair, call...

800.827.9219

Troubleshooting

Check out the 

Support

 section of 

apperson.com

 to see live 

action videos on how to calibrate and troubleshoot your scanner . 

25

Problems and Solutions 

Poor Print Quality

Refer to page 14 — Print Cartridge Operations

1 .  Remove the print cartridge cover .
2 .  Remove the print cartridge from the scanner .

Summary of Contents for datalink 1200

Page 1: ...800 827 9219 www apperson com User s Manual ...

Page 2: ... Collection Operation 11 Print Cartridge Operations 14 Installing a New Print Cartridge 14 Removing a Print Cartridge 15 Servicing a Print Cartridge 16 Connecting the DataLink1200 to a Computer 17 Calibrating the DataLink1200 18 Cleaning the Read Sensors and Clearing Paper Path 20 Displaying Machine Information 23 Ordering Supplies 24 Troubleshooting 25 Obtaining Service for DataLink 1200 25 Probl...

Page 3: ...or superior pencil mark recognition Always use a No 2 lead pencil when completing DataLink scan sheets The scanner will not read marks from ink pens or markers even if the marks are black A large selection of DataLink answer sheets ballots surveys and analysis forms are available These forms have been specifically designed to utilize the advanced features of the DataLink 1200 including paper skew ...

Page 4: ... display window and you may begin inserting answers sheets for scoring The DataLink 1200 will score up to 200 questions Scoring Tests Preparing the Key To designate an answer sheet as a key mark the Key bubble K in the keyline as shown below When the Verify V option is marked on the keyline correct answers are printed on individual student answer sheets If the Verify V bubble is not marked a dash ...

Page 5: ...iple marks will be indicated with an X printed next to the question for verification purposes Key Reset Options There are two key reset options available for test scoring When your scanner is powered on it automatically enters into the Score Mode option Pressing the Reset Options button will put the scanner in Rescore Mode Rescore Mode has the identical effect as marking the Rescore R bubble in th...

Page 6: ...llowed by side 2 the Key K bubble must be marked on each side of the key in order to key multiple sides When scoring multiple sides each side of a test answer sheet must be processed before processing another answer sheet You may score up to 200 questions in this manner As student forms are fed through the scanner the total number of correct answers for each student appears in the window display a...

Page 7: ...s There are several summary options available once a test has been scored Summaries can be printed using an Item Analysis report form or viewed on the display panel When viewing summary information you may insert additional answer sheets for continued scoring at any time Class Average Press Summary Display on the display panel to view the class average and number of sheets processed Continued on p...

Page 8: ...he report also lists the number of wrong answers selected for each test question If the Item Analysis Form is not available the number of wrong answers per question can be viewed in the display window To view the number of wrong answers for each question press the Summary Display button twice Follow the instructions displayed in the window for viewing the tally of wrong answers While viewing this ...

Page 9: ...beled 1 through 100 Assign each candidate a unique number which corresponds to a number on the ballot form You have an option of allowing multiple votes per row or accepting only a single selection per row Allowing only single selections per row can restrict students from voting for more than one candidate for an office The default option allows multiple selections per row To accept only one selec...

Page 10: ...f an election insert side 1 of Item Analysis Form 23570 through the scanner The Item Analysis Form can be inserted at any time during or after batch processing without interruption of the tabulation process Warning pressing the Reset Options button will clear all election results In the event an Item Analysis Form 23570 is not available the election information can be viewed in the display window ...

Page 11: ...window Up to 9 999 surveys can be processed in a single batch Design your survey questions and selections to match the bubble pattern on the survey form On Survey Form 28010 you can choose to accept multiple marks per question or accept only single marks Mark your selection on the top of the first survey scanned as shown below If no selection is made then the scanner will accept multiple marks for...

Page 12: ...23580 through the scanner The Item Analysis Form can be inserted at any time during or after batch processing without interruption of the tabulation process Warning pressing the Reset Options button will clear all survey results In the event an Item Analysis Form 23570 or Tally Report 23580 are not available the survey information can be viewed in the display window To view survey results press th...

Page 13: ...anner when the batch processing is complete or by viewing results on the display window Up to 9 999 scan sheets can be processed in a single batch To enter into Data Collection Mode press the Reset Options button 2 or 3 times until Data Collection appears in the display window In this mode all selections for each question will be tabulated Up to 100 questions can be tabulated in Data Collection mo...

Page 14: ...verification number printed in the score box of each sheet Mark K to accept only one selection per row If you select the K option when a sheet contains multiple selections on a row none of the selections for that row will be included in the tally If the K option is not marked on the first sheet scanned multiple marks will be allowed throughout batch processing MARK THESE OPTIONS ON THE FIRST SHEET...

Page 15: ...serted at any time during or after batch processing without interruption of the tabulation process Warning Pressing the Reset Options button will clear all data collection information In the event an Item Analysis Form 23570 is not available the results can be viewed in the display window To view the results press the Summary Display button after batch processing and follow the instructions displa...

Page 16: ...ar Installing a New Print Cartridge 1 Squeeze the print cartridge cover and firmly press in the tab located on the right side to disengage the cover Fig 1 Lift the cover away from the scanner Fig 2 2 Remove all packaging materials from the new ink cartridge including the protective tape that covers the silver nozzle place of the cartridge Fig 3 pg 15 Print Cartridge Operations 14 Fig 1 Fig 2 ...

Page 17: ...using Firmly press in the tab on the right side of the cover and press into the housing until the tabs lock into place Removing a Print Cartridge 1 Squeeze the print cartridge cover and firmly press in the tab located on the right side to disengage the cover Fig 1 pg 14 Lift the cover away from the scanner Fig 2 2 Remove the cartridge from the scanner Fig 5 15 Fig 3 Fig 5 Fig 4 ...

Page 18: ...t and lint has been removed 3 Replace the cartridge following instructions 3 and 4 on pg 14 and 15 Installing a New Print Cartridge and as shown in Fig 4 and 5 If a cartridge continues to print poorly after wiping the nozzle plate a new print cartridge may be necessary Print Cartridge Operations 16 Check out the Support section of apperson com to see live action videos on how to change your ink ca...

Page 19: ...n your test data into valuable data rich reports DataLink Connect reports can be printed saved converted into PDFs or exported into Microsoft Excel spreadsheets DataLink Connect allows you to immediately access test data including Item Analysis Class Roster Student and Class Proficiency Reports and more DataLink Connect also allows you to export the test scores to most major electronic gradebook p...

Page 20: ...le location for easy retrieval as needed To determine how many sheets have been processed since last calibration press the Summary Display button 3 times The display window will show how many sheets have been scanned since the previous calibration If 7 500 sheets have been processed since your last calibration the message below will appear on your display window whenever the scanner is powered on ...

Page 21: ... cases this will resolve the problem We recommend cleaning the scanner read sensors prior to calibration refer to page 20 To calibrate the your scanner follow the instructions printed on the calibration sheet 19 Check out the Support section of apperson com to see live action videos on how to calibrate your scanner ...

Page 22: ...g or a blocked paper path take the following steps to correct the problem After cleaning always calibrate the scanner refer to page 18 Removing Cover Assembly 1 Unscrew the thumbscrew on the backside of the scanner Fig 1 2 Remove the cover assembly from the back chassis Cleaning the Read Sensors and Clearing Paper Path 20 Fig 1 ...

Page 23: ...y paper dust or ink spray on the back chassis Fig 2 pg 21 2 Use canned air spray to clear any dust particles on the read sensors Fig 3 3 If there is dust build up in the printer slot then remove the print cartridges and clean the slot with an unfolded paperclip Fig 4 21 Fig 2 Fig 3 Fig 4 ...

Page 24: ... 5b 2 Tighten the thumbscrew Fig 1 pg 20 securely and inspect to ensure the cover is secured flush onto the back chassis 3 Always calibrate the scanner after cleaning refer to page 18 Cleaning the Read Sensors and Clearing Paper Path 22 Check out the Support section of apperson com to see live action videos on how to clean and calibrate your scanner Fig 5b Fig 5a ...

Page 25: ...ll show additional information The following information will be displayed The scanner serial number The DataLink 1200 firmware version of your scanner The total number of sheets processed The number of sheets processed since the last calibration The number of sheets processed since the last factory service Displaying Machine Information 23 ...

Page 26: ...stomized DataLink answer sheets Print cartridges USB computer cable Calibration sheets For a detailed description of test answer sheets ballots surveys and supporting forms call your Apperson representative or visit our web site at www apperson com DataLink 1200 Supplies 800 827 9219 www apperson com Ordering Supplies 24 ...

Page 27: ...rational problems that you have encountered If you are unable to resolve the problem or have service questions please call the number below and ask for Technical Support For Service and Repair call 800 827 9219 Troubleshooting Check out the Support section of apperson com to see live action videos on how to calibrate and troubleshoot your scanner 25 Problems and Solutions Poor Print Quality Refer ...

Page 28: ... pencil If the marks appear to be valid but are not recognized try cleaning the read sensors and re calibrating the scanner Inconsistent Scoring Refer to page 18 Calibrating DataLink1200 Check the marks that are being scored inconsistently Make sure the marks are dark and fill in the entire bubble area Check erasure marks for completeness If you continue to experience inconsistencies clean the rea...

Page 29: ...e the front cover Always make sure the guide edge of the scan sheet is laying flat in the insertion channel If scan sheets are fed crooked a paper misfed message will appear If this error message continues try re calibrating the scanner If this error message persists even though the sheet is being fed properly you can press the Next Display button after the error occurs to override the error on th...

Page 30: ...ar near the black timing marks on the left edge or the black markings at the top of the sheets If the problem persists try cleaning the read sensors and re calibrating the scanner Motor Runs Continuously Power off the scanner by unplugging the power supply Wait 5 seconds and replug the power supply If the motor continues to run call 800 827 9219 and ask for the Technical Support Department 28 Trou...

Page 31: ...ther body parts away Avertissement Parties mobiles dangereuses garder les doigts et les autres parties du corps élongnés 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Industry Canada Regulations This Class A digital apparatus meets all requirements of the Canadian Interference Causi...

Page 32: ...800 827 9219 www apperson com 1200M 01 15 ...

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