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Aqara FAQ Hub

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How do I check the firmware version of the

Aqara Hub?

Ensure that your phone and the Aqara Hub are

connected to the same Wi-Fi network. Open the

Aqara Home app. Under the Accessories page,

select the hub to be upgraded, enter the hub

details page, and click firmware to upgrade.
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How do I restore the Aqara Hub to factory

settings?

1. Press and hold the hub button for 10 seconds

until the yellow light flashes, indicating that the

factory settings have been restored. This operation

will not delete the set times, battery, and the list of

the accessories.
2. Press the hub button 10 times in rapid

succession. After the yellow light flashes, it

indicates that the factory settings have been

restored. This operation will delete all the data

such as the timing, battery level, and sub-device

list of the accessories.

Summary of Contents for Zigbee

Page 1: ...stomizable network capable of including many sub devices 4 Excellent reliability 5 High security How do I connect the Aqara Hub with the app To pair the Aqara Hub with the Aqara Home app please make sure your phone is connected to a 2 4GHz band Wi Fi Select Accessories select Aqara Hub long press on the reset button for 10s until the hub blinks yellow and follow the instructions ...

Page 2: ... router Wi Fi networks If you are using a dual band router please disable the 5GHz Wi Fi network before adding the hub 4 If a router signal cannot provide coverage to all areas of the house it is recommended that you install a Wi Fi signal amplifier or set up a router bridge mode to access the main router when setting up the LAN network environment Please refer to your Wi Fi signal amplifier and r...

Page 3: ...o far apart the accessories may appear to be offline In this case please add another hub and connect the accessories to the newly installed hub 2 The hub should not be too far away from the router whenever possible In order to ensure stable Wi Fi communication a straight line distance of 2 to 6 meters 6 to 19 feet is the most optimal 3 To ensure that the hub s signal can reach longer distances it ...

Page 4: ...smits on both bands 3 Make sure there are no special characters in the Wi Fi name and if it is a router for business disable the forbid sending mDNS to wireless clients setting 4 Try with another Wi Fi or creating a Wi Fi hotspot with a phone can be even better so you can know whether the pairing failed because the previous Wi Fi signal is weak 5 If the pairing has failed after multiple attempts y...

Page 5: ...re the Aqara Hub to factory settings 1 Press and hold the hub button for 10 seconds until the yellow light flashes indicating that the factory settings have been restored This operation will not delete the set times battery and the list of the accessories 2 Press the hub button 10 times in rapid succession After the yellow light flashes it indicates that the factory settings have been restored Thi...

Page 6: ... home hub under the same Wi Fi as the Aqara Hub with stable internet access logging in with the same Apple ID as the iPhone Currently iPad HomePod or Apple TV can be set up to be the home hub Hub failed to add successfully prompt Accessories added Please delete the previously added hub in the Home or Aqara Home app then restart the phone Wi Fi then press and hold the hub button for 10 seconds to r...

Page 7: ...lease follow steps below Aqara Home Profile Smart Speaker Service click Amazon Alexa follow the instruction How can I connect my Aqara devices to Google Home To use Google Assistant to control Aqara devices please follow steps below Aqara Home Profile Smart Speaker Service click Google Assistant follow the instruction ...

Page 8: ... Set night light to 50 Set night light to red 2 Set scenes Set scenes in Apple Home or Aqara Home app and name them Ask Siri to set the following scenes Hey Siri Set the party scene I am home I am leaving Good night Good morning 3 Check accessory status Name the accessories in Apple Home or Aqara Home app distribute them to a specific room and ask Siri Is the living room open Living room temperatu...

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