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About this Guarantee
The Manufacturer or Distributor, of Aqua One goods, is collectively known herein as “Aqua One”. Please refer to contact
details for Aqua One below or on the applicable Aqua One website. Any product that is covered by its own Guarantee (as
enclosed with the product) is subject to the conditions of that Guarantee.
The benefits given to the purchaser, under Guarantee, are in addition to all other statutory rights and remedies which the
purchaser has in respect of goods under legislation in the applicable country of purchase. This Guarantee shall not affect
any such rights and should be read subject to such legislation.
1.0. Terms and Conditions of Guarantee.
1.1. Aqua One warrants to the purchaser, for 1 Year from date of original purchase, to repair or replace goods where
fault is found due to defective materials or faulty workmanship and where goods do not operate in accordance with the
instructions.
1.2. All claims for repair or replacement must be made at place of purchase.
1.3. The original and dated Proof of Purchase (receipt) must be supplied with all goods claims. Please also provide this
Guarantee where possible.
1.4. The Guarantee covers the Aquarium against gluing breakdown resulting in leakage.
1.5. All goods subject to claim under Guarantee should be prepared for transportation in the original packaging or other
comparable packaging which offers the same degree of protection.
1.6. Where goods are repaired or replaced under Guarantee, these goods are Guaranteed for the remainder of either the
original Guarantee or Extended Guarantee period.
1.7. Where claims on inspection reveal goods are in normal working order, Aqua One will request reimbursement of all
reasonable costs incurred.
2.0. Exclusions and Limitations
Where permitted by local law, the following exclusions and limitations apply in regard to Guarantee:
2.1. Goods claims where fault is due to, but not limited by a) misuse b) neglect c) abuse d) fire or flood e) normal wear and
tear f) accidental breakage g) Acts of God h) mains voltage fluctuation or supply problems i) connection to any voltage other
than what is stated on the rating plate j) modification or tampering to electrical cord or plug, k) vermin, insects or foreign
object l) liquid spillage or submersion of goods not designed to sustain such use or duress.
2.2. Where inspections reveal goods are in normal working order including where noise or vibration is consistent with
normal goods operation.
2.3. Attempted repairs or modifications by unauthorised persons, including but not limited to the drilling of holes in the
aquarium glass by unauthorised persons.
2.4. Where the goods factory rating plate has been removed, altered, damaged or is rendered illegible.
2.5. Where goods are not installed, operated or maintained in accordance with Aqua One’s goods instructions, specifications
or this Guarantee.
2.6. Replacement or repair of worn consumables or replacement of lost goods, parts or components.
2.7. Costs associated with goods transportation, removal, installation, postage or cost of insurance.
2.8. Any damage incurred whilst installing, transporting or moving the goods.
2.9. Subject to certain local statutory rights and obligations to the contrary, and this guarantee shall not affect those rights or
obligations, where, to the full extent permitted by law: 1. all express and implied warranties and conditions under statute or
general law, are expressly excluded and Aqua One, where permitted, will limit liability as follows and at Aqua One’s option
to: in regard to goods either a) the replacement of goods or supply of equivalent goods b) the repair of goods or the cost
of replacing the goods or of acquiring equivalent goods OR in regard to services either c) the re-supply of services d) the
cost to re-supply services.
2. Aqua One will not be liable for any loss or damage, including consequential loss or damage either directly or indirectly,
or for any incidental expenses, of any kind, and in any way whatsoever.
(1) Consumables include items such as filter media/cartridges, impellers and shafts.
Aqua One may be contacted in:
Australia
Kong’s (Aust.) Pty. Limited
PO Box 863, Ingleburn
1890 NSW Australia
www.aquaone.com.au
Aqua One - Guarantee 1 Year
www.aquaone.com.au
® Aqua One is a registered trademark.
