6
IMPORTANT USAGE WARNINGS – NON WARRANTY FAULTS
Spas are extremely delicate products and require regular maintenance. Below we will list a number of
common causes of problems which are not covered under this warranty. Should we ever need to visit you
to repair your spa you will be charged the full cost of a repair if we found that the cause was the result of
poor maintenance or customer negligence. Paying full attention to the issues below will help to reduce the
risk of damage to your spa.
WATER TREATMENT
The most crucial aspects of spa maintenance is water treatment. Improper water balance will cause
damage to the spas acrylic shell, pumps, jets, heater, headrests and fittings. If we find improper water
balance in your spa, these parts will not be covered under this warranty.
Please note that your spas headrest and filter box face are sensitive to chemical exposure and will
discolour immediately if you over sanitize the water or allow them to float in the water, this will not be
covered under this warranty. Do not clean the spas headrests or filter box face with the spas water only use
fresh tap water to clean the headrests and filter box faces. If you are sanitizing the spa on a once-a-week
program it is recommended to remove the spas headrest on the day you sanitize the spa and replace them
a day later to avoid over exposure to your sanitiser.
Different chemical packs have different methods of caring for the water. You will need to refer to the user
guide that came which your chosen chemical pack for exact details on how to treat your water.
We recommend that you have the spa water tested weekly at a professional pool or spa store to gain
accurate results of the water chemistry. Do not add any doses of Chlorine for 48 hours prior to taking your
water in for testing. When you test at other pool or spas stores, you can use the test results they give you to
calculate any adjustments you need to make using our how to balance the water instructions. You do need
to be careful to not just apply the amounts of chemical that they tell you to apply. The reason for this is that
they might set the parameters differently to what your spa requires.
