7
IMPORTANT USAGE WARNINGS
– NON WARRANTY FAULTS
Spas are extremely delicate products and require regular maintenance. Below we will list a number of
common causes of problems which are not covered under warranty. Should we ever need to visit you to
repair your spa you will be charged the full cost of a repair if we found that the cause was the result of
poor maintenance or customer negligence. Paying full attention to the issues below will help to reduce the
risk of damage to your spa.
WATER TREATMENT
One of the most crucial aspects of spa maintenance is water treatment. Improper water balance of
Lithium, Peroxide, pH, Alkalinity or Calcium will cause damage to the spa surface, pumps, jets, heaters,
headrests and fittings. If we find improper water balance in your spa, these parts will not be covered under
warranty.
Please note that your spas headrest and filter box face are sensitive to chemical exposure and will
discolour immediately if you over sanitize the water or allow them to float in the water, this will not be
covered under warranty. Do not clean the spas headrests or filter box face with the spas water only use
fresh tap water to clean the headrests and filter box faces. If you are sanitizing the spa on a once a week
program it is recommended to remove the spas headrest on the day you sanitize the spa and replace
them a day later to avoid over exposure to your sanitiser. Different chemical packs have different methods
of caring for the water. You will need to refer to the user guide that came which your chosen chemical
pack for exact details on how to treat your water. We recommend that you have the spa water tested
weekly at a Pool & Spa Store to gain accurate results of the water chemistry. Use the results to go home
and balance your spas water from the user guide supplied with your chemical pack. DO NOT FOLLOW
THE POOL OR SPA STORES RECCOMENDATIONS ON BALANCING THE WATER AS THEY WILL
NOT BE SUPPLING YOU WITH THE REQUIRED CHEMICAL LEVELS FOR YOUR SPA. Test history
should be kept as a reference as the test history will be required in the event of a warranty claim. It is a
requirement of the Warranty Terms to keep a printed monthly test result of the water chemistry from a
professional pool & spa store. Your warranty will be made void if you cannot show the results of monthly
water chemistry history printed from a recognisable professional Pool & Spa Store.
USE OF BROMINE TABLETS or BIGUANIDE WILL VOID YOUR SPAS WARRANTY.
FILLING YOUR SPA WITH WATER
– AVOIDING AIR
LOCKS
The correct way to fill your spa with water is to remove the
spas filters and place your hose inside the filter box. Be
sure to remove the fitting off the hose to prevent it from
falling into the spas plumbing. Placing the hose inside the spas main seating area may cause a build-up of
air inside the plumbing creating an air lock. Air locks can cause damage to the spas pumps and heater.
Damaged caused by an air lock will not be covered under warranty. To avoid this problem ensure you fill
up the spa through the filter box. You can tell if you have an air lock by turning on the pumps, if no water
appears to circulate through the system it is very likely that you have an air lock. To resolve this problem,
loosen the unions at the side of the suction end of the pump until water begins to flow through.
Alternatively contact the store of purchase for advice on other ways to remove an air lock.
Note: Please ensure the drain fitting is closed before filling the spa, see instructions on page 9 for how to
use the drain fitting and page 8 for how to remove the spas filters.
