WARRANTY STATEMENT
Aqua Acoustic Quality (Aqua) equipment is supported, and serviced through the
worldwide network of distributors and dealers listed within a section of the website.
The authorized retailer provides the end customer with the dealer's warranty, the
terms of which vary according to the country's rules, within European Union generally
two (2) or more years.
Warranty service should normally be obtained from the importing distributor or
retailer from whom you purchased the product. The authorized importing
distributor or retailer accepts the responsibility for the warranty of products
sold by that distributor or dealer.
In the unlikely event of service required beyond the capability of the importing
distributor or retailer, the customer can contact the manufacturer directly and Aqua
will provide the manufacturer's warranty. The manufacturer's warranty for a term of
one (1) year from the date the unit was originally shipped from aqua, in order to
protect our customers from illegitimate resellers.
This manufacturer's warranty is subject to the following terms and conditions:
- in case of a defect covered by this warranty, Aqua will provide without charge the
materials and labor necessary to restore the product to its original specifications. In
the alternative Aqua may at its sole option either replace the product with a new one
of the same or equivalent model in the Aqua production, or refund the purchase price
of the product.
The warranty does not apply:
- if the product has not been purchased from an authorized Aqua Dealer
- to damage caused by accident, abuse, misuse or misapplication
- if the product presents changes, modifications or repairs not expressly approved by
the manufacturer
- if the Serial Number of the product is absent or altered
- if the product is shipped to Aqua without an adequate package
If vacuum tubes are contained in the product, they are warranted for 90 days from
the date of purchase of the original purchaser.
NOS (New Old Stock) components are excluded from the warranty.
The warranty is provided to the original purchaser only, that must provide the original
sales receipt containing product name and purchase date. If during the warranty
period the product ownership is transferred, the warranty will terminate at the date of
the ownership transfer.
The warranty does not cover shipping charges or tax/duty: shipments of the product
to Aqua for repair, and shipments to the owner of the serviced product are at the
owner’s expense
