AquaTerra Benicia, Owner'S Manual

19

TROUBLESHOOTING PROCEDURES

In the event the spa is not working the way it should, please first review all the installation and 

operating instructions in this manual and check the message on the panel display.  If you are still 

not satisfied it is working properly, please follow the appropriate troubleshooting instructions.  

CAUTION!  WARNING! SHOCK HAZARD! No User Serviceable Parts.

Do not attempt service of the control box. Contact Blue Wave Spas for assistance.  Follow all 

owner's manual power connection instructions. 

NO COMPONENT OPERATION

Check the following:

1.  Is there power to the spa?

2.  Is the household circuit breaker tripped?

3.  Is the subpanel (220-240V) tripped?

4.  If 1, 2 or 3 are yes contact Blue Wave Spas for assistance.

PUMP DOES NOT OPERATE, BUT THE LIGHT DOES

Press the 

Jets

 button:

The pump operates but no water flows to jets. Pump may not be properly primed. This can happen 

after the spa is drained and refilled. Press the 

Jets

 button several times, never leaving the motor 

on for more than 5-10 seconds at-a-time with no water coming of of jets. 

POOR JET ACTION

1.  Press the 

Jets

 button to make certain the pump is on.

2.  Rotate all the air control valves counterclockwise and observe the increased jet action.

3.  Make sure the water level is half way between top of spa and top of the gray filter ring.

4.  Check for dirty filter. Clean, if necessary.

5.  Make sure all jets are in the open position (turn counterclockwise).

WATER IS TOO HOT

1.  Check desired temperature on topside control.

2.  Check for a Diagnostic Message (in Control Panel Operation section).

OH - 

Overheat (spa is deactivated) 

DO NOT ENTER THE WATER.

If the spa has overheated you should remove the cover to promote heat reduction. The spa 

control system should reset itself when the water temperature reduces below 41ºC. When the 

spa temperature falls below the reset you can push any button on the topside control to reset the 

control system.  If the spa will not reset, then shut off power to the spa and contact Blue Wave 

Spas.
Under extreme and/or prolonged weather conditions it is possible for the ambient temperature 

to exceed 41

°

C; effecting the water temperature of the spa and causing it to overheat.  These 

conditions could cause the spa sensors to produce an OH message and prevent the usage of 

your spa during these conditions. The location of your spa should be reconsidered to reduce the 

outside temperature around the spa. For example, you may need to prevent direct sunlight on any 

surface of your spa. Regardless, do not enter your spa if the temperature is above 40

°

C.

Should checking the above steps fail to correct the problem, please contact Blue Wave Spas.