Aquatic
21
Serenity HotSoak
™
Owner's Manual & Installation Guide
TROUBLESHOOTING GUIDE
WARNING: Always turn off power at the main electrical service panel when servicing your tub.
SYMPTOMS
POSSIBLE PROBLEMS
SUGGESTED SOLUTIONS
Motor does not start
1) GFCI or circuit breaker in OFF position.
2) Fuses blown or thermal overload open.
3) Locked motor shaft.
4) Motor windings burned out.
5) Defective starting switch inside single-phase motor.
6) Disconnected or defective wiring.
7) Low voltage.
1) Reset GFCI (if optional heater is installed, be sure
there are two GFCI circuits.)
2) Contact your electrician.
3) Contact Aquatic.
4) Contact Aquatic.
5) Contact Aquatic.
6) Check and reconnect if needed.
7) Contact your electrician.
Motor does not reach full speed:
1) Low voltage.
2) Inadequate ventilation.
3) Wiring too small.
1) Contact your electrician.
2) Refer to installer/dealer.
3) Contact your electrician.
Motor overheats (protector trips):
1) Low voltage.
2) Inadequate ventilation.
3) Wiring too small.
1) Contact your electrician.
2) Refer to installer/dealer.
3) Contact your electrician.
Pump delivers no water
1) Leakage of air into suction system.
2) Impeller clogged.
1) Check suction screen for clogs.
2) Clean and unplug.
Low pump capacity
1) Suction or discharge line partly plugged.
2) Pump running at reduced speed.
3) Impeller clogged.
1) Clean and unplug.
2) See “Motor does not reach full speed.”
3) Clean and unplug.
Noisy pump and motor
1) Worn motor bearings.
2) Pumps touching a stationary object.
3) Suction line partly plugged.
4) Pump not supported properly.
5) Low voltage.
1) Contact Aquatic
2) Refer to installer/dealer.
3) Clean and unplug.
4) Contact Aquatic
5) Contact electrician.
Leakage of water at shaft
1) Shaft seal requires replacement.
1) Contact Aquatic
Leaking unions
1) O-ring missing or damaged.
2) Plumbing in a bind.
3) Loose unions.
1) Contact Aquatic
2) Contact Aquatic
3) Tighten unions.
Vibration noise
1) Tub or tub plumbing is touching tile/wall.
2) Pump is touching framing.
1) Refer to installer/dealer.
2) Refer to installer/dealer.
