DEFRA Stove Installation and User Guide
2. You must be the original purchaser of the stove in order to make a
claim. This guarantee is not valid in relation to any claims made by
someone who did not originally purchase the stove from Arada or
an approved Arada dealer.
3. Any claim under this guarantee must be made through the approved
Arada dealer where the stove was purchased and accompanied by
proof of purchase (e.g. a valid receipt). Stoves not purchased from
an approved Arada dealer will not be covered by this guarantee.
4. Your stove must be installed in the UK for this guarantee to be
valid. Stoves installed outside of the UK will not be covered by this
guarantee.
5. Your stove must have been installed by a suitably qualified person
and in accordance with the manufacturer’s installation instructions.
Stoves not installed by a suitably qualified person or not installed in
accordance with the manufacturer’s installation instructions will not
be covered by this guarantee.
6. Any claims under this guarantee shall not be valid where the
installation of the stove does not conform to all required building
regulations and other legislation in force at the time of purchase
and where flue draw readings have not been made to confirm a
suitability of the flue. The manufacturer’s decision as to whether
this condition has been satisfied shall be final.
7. The guarantee does not cover damage caused to the stove through
careless handling or misuse or neglect of the appliance (misuse
and neglect being not following the manufacturer’s instructions
and user guides in relation to the stoves, including the use of
non-recommended fuels).
8. The following consumable service items are not covered by this
guarantee:
• Firebox linings
• Grate bars
• Fuel retainer
• Throat plate / FED plate / Baffle plate
• Gaskets
BK575 Rev02
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