Troubleshooting & FAQ
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I cannot connect to Wi-Fi.
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Check the connection status on setting page.
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Try to connect to another Wi-Fi.
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- Bluetooth : Check the pairing status and try to re-pair the device with host device.
I cannot connect to Blue-tooth.
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Make sure to use the Bluetooth hosting devices that have Bluetooth certified with the
logo. You may need an external Bluetooth dongle for those devices that do not have
Bluetooth feature.
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Bring the device to closer with the Bluetooth hosting device.
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Try to re-pair the device with host device.
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The password of pairing is “0”(number).
The touchscreen doesn’t react to my finger commands.
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Before using for the first time remove the protective plastic film.
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Use the stylus-pen provided from supplier.
The screen was turned off.
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The device has a power save function that turns the screen OFF after 1 minute. Press
the on/off button to turn on the screen.
I can see the black screen only during measurement.
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Check the LED light inside lens on the head part when you try to measurement. If you
cannot see the light, please connect the customer service center.
The image is not clear.
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Tap the screen while capturing to focus.
I cannot update the diagnosis application.
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Check the network connection, the update process can be done after connect to Wi-Fi.