67
20 Technical Support
In case you should encounter any technical difficulties using your product, we suggest you go
through these steps in order to resolve any issues as efficiently as possible:
1)
Please remember that in addition to the printed USER GUIDE, there is the full
MANUAL on the hard drive of your device. This manual included much more detail,
and you will probably find the information you are looking for here. You might need to
refer to several sections in order to identify the section which addresses the difficulty
you are encountering. You might want to use the electronic copy of the manual and
search for terms within it using Acrobat Reader.
2)
Look at the Trouble shooting section at the back of your manual. In this section, we have
included answers to some commonly asked questions.
3)
Look at our Support section on the website (www.archos.com). Here, you will find
Frequently Asked Questions (FAQ) for our different products, and there is a chance that
somebody else has already asked your question.
4)
If these steps did not help you in resolve your technical difficulty, you can always
contact us either via email or by calling the helpline. Telephone support will be provided
in the language of the countries listed below. For other countries, please use email
technical support.
DO NOT USE phone or e-mail support for marketing and sales questions. These
numbers are to aid those who have technical difficulties / malfunctions.
•
For warranty and services purposes, keep your sales receipt for proof of purchase. The serial
number for the AV 700 model can be found in the battery compartment.
•
If technical support (Telephone or E-mail) determines that your product needs to be returned,
please contact the place of purchase to have your product repaired or replaced (depending on
problem type). Customers who purchased directly from the Archos website should fill out the
RMA return request form on the website.
Telephone Support
877-300-8879
(USA,
Canada)
01 70 20 00 30
(France)
0207-949-0115 (UK)
069-6698-4714 (Germany)
09-1745-6224
(Spain)
02-4827-1143 (Italy)
020-50 40 510
(Netherlands)
01-601-5700 (Ireland)
Email Support
: www.archos.com/support
68
WWW.ARCHOS.COM
Worldwide Offices
United States & Canada
Europe & Asia
ARCHOS Technology
3 Goodyear – Unit A
Irvine, CA 92618 USA
Phone: 1
949-609-1483
Fax:
1 949-609-1414
ARCHOS S.A.
12, rue Ampère
91430 Igny
France
Phone: +33 (0) 169 33 169 0
Fax:
+33 (0) 169 33 169 9
United Kingdom
Germany
ARCHOS (UK) Limited
3 Galileo Park
Mitchell Close
West Portway Andover
SP103XQ Andover
United Kingdom
Phone: +44 (0) 1264 366022
Fax:
+44 (0) 1264 366626
ARCHOS Deutschland GmbH
Bredelaerstrasse 63
40474 Düsseldorf
Germany
Tel:
+49 211 1520 384
Fax:
+49 211 1520 349
