14
Troubleshooting
My phone is frozen or cannot switch on
Check the battery contacts, remove and
reinstall your battery, then turn your phone on.
Check the battery power level, charge for at
least 20 minutes.
My phone cannot connect to a network or
“No service” is displayed
Try connecting in another location. Verify the
network coverage with your operator.
Unable to make outgoing calls
Make sure your phone is connected to a
network, and the network is not overloaded or
unavailable.
Unable to receive incoming calls
Make sure your phone is switched on and
connected to a network (check for overloaded
or unavailable network).
SIM card PIN locked
Contact your network operator to obtain the
PUK code (Personal Unblocking Key).
ARCHOS_53_Platinum_book_quick.indd 14
23/04/2013 18:14:57
