Problem
Possible Cause
Troubleshooting
Faults Diagnosis
15
The unit does not
turn on when
pressing the ON/OFF
button
P1 error code.
Reset the temperature.
In COOL mode: the room
temperature is lower
than the set temperature.
The water collection tray is full.Turn off
the unit, drain the water from the water
collection tray, and restart the unit.
The exhaust hose is not
connected or is blocked.
The unit is low on refrigerant.
Teh temperature setting is
too high.
The room area is too large.
The ground is not level.
Windows and doors in the
room are open.
There are heat sources inside
the room.
This sound is caused by the flow
of refrigerant inside the unit.
The air filter is blocked
with dust or animal hair
The air filter is blocked
with dust or animal hair.
Turn off the unit and clean the filter
according to instructions.
Call a service technician to inspect the
unit and top off refrigerant.
Make sure all windows and doors are
closed.
Turn off the unit and clean thefilter
according to instructions.
Remove heat sources if possible.
Place the unit on a flat, level surface.
This is normal.
Decrease the set temperature.
Double-check the cooling area.
Turn off the unit, disconnect the hose,
check for obstructions, and reconnect
the hose.
The unit does not
cool well
The unit is noisy and
vibrates too much
The unit makes
a gurgling sound
Please check the unit using the following form before asking for
maintenance:
