EXCLUSIONS
All warranties hereunder are void if the spa has been subject to
alterations (including after- market accessories), misuse or abuse
or any repair of the spa has been attempted by anyone other
than a Factory Authorized Dealer of Arctic Spas®. Alterations
include but not limited to, any change to the components,
replacement of components or addition of components without
the written authorization from Arctic Spas®. Misuse includes
careless handling of the spa, damages caused by improper and/
or non-certified electrical hook- ups, failure to operate the spa in
accordance with the instructions contained in the owner’s manual
provided with the spa, including incorrect start-up procedures or
dry firing of the spa, any use of the spa or any of its components
in an application for which it was not designed, and damage
caused by improper chemical balance (including any damage to
spa components caused by scale build up to due to poor water
chemistry), ice in the spa, overheating the spa or spa water,
damage to the spa surface by allowing undissolved sanitizing
chemicals to lie on the surface or if our spa has been used for
commercial purposes. Spa covers are not warranted against
chemical burn or discolouration. Spa covers are not warranted
against water absorption or any damage resulting from water
absorption.. Any damage resulting from the mishandling of the
spa cover in any way is not covered under warranty. Any damage
caused by moving of the spa or improper installation (including
insufficiently prepared or uneven ground) is considered abuse and
any damage to the material or workmanship of the spa cabinetry
and floor in shipping or handling are expressly excluded from the
Limited Warranty.
Arctic Spas will not be responsible for power company issues
or improper electrical installations, Damage and/or lack of
performance resulting from high or low voltages outside operating
parameters. Arctic Spas will not be responsible for software and
product upgrades throughout the life of the spa.
Arctic Spas® expressly excludes warranty coverage on any of
the following: Acts of nature including but not limited to damage
resulting from lightning, storm, flooding, freezing, fire and any
other acts of nature. Any spa installed in a commercial application.
Any failure caused by improper cover use or or damage to the
spa surface by leaving the spa outdoors without the hot tub cover
in place. The heat created by leaving the spa in direct UV light
without a cover may cause surface issues with the acrylic and may
also cause plastic parts to warp, some fittings will leak or cease
working as a result. These occurrences are not covered under
warranty. The hot tub cover must be kept on the hot tub when not
being used.
Scratches or micro-crazing in the spa shell reported after the day
of installation are not covered under warranty. Micro-crazing is
defined as an area of tiny shiny lines visible in areas on the surface
of some thermoplastic sheets. This phenomena, although rare,
is known to occur in many types of plastic sheet materials. The
surfaces of thermoformed acrylic hot tubs are not immune to this
possibility.
Damaged caused by unapproved sanitizers such as tri-chlor,
acids, calcium hypochlorite, sodium hypochlorite, peroxides,
any sanitizing chemical that may remain undissolved on the spa
surface.
Any and all sanitation systems or chemicals used in
your spa must be factory approved by Arctic Spas or your
warranty is void.
You can check for a list of approved systems
and chemicals at arcticspas.com. Installation of not factory
approved salt systems will void the warranty related to pump
seals, metal part, jets, etc. Damage caused by any item(s) attached
to or installed onto the spa, including but not limited to gazebos,
cover lifters and cedar accessories. Any options or additional
components that are not factory installed are not covered under
warranty. Any damage or failure due to improper preparation for
winter storage is not covered under warranty. Damage to pillows
reported beyond the day of delivery will not be covered under
warranty. Pillows are to be removed from the spa when not in use.
Any damage resulting from the use of cover removing mechanisms
is not covered under warranty.
DISCLAIMERS
Arctic Spas® will not be liable for loss of use of the spa or other
incidental or consequential costs, expenses or damages that
may include but not limited to, the removal of a permanent sun
deck, sunroom, gazebo, or other custom fixture, any crane costs
associated with the removal of the spa for service or replacement.
Arctic Spas® shall not be liable for costs arising from water, filter
cartridges and chemical loss. Under no circumstances shall Arctic
Spas® or any of its representatives be liable for any injury to any
person or damage to any property, howsoever arising from the
spa. Arctic Spas® warranties are limited to a maximum amount of
moneys received by Arctic Spas® with respect to the sale of the
spa.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided
by Arctic Spas® to the customer, and to the extent permitted
by law. Warranty registration (within 30 days of delivery) is the
responsibility of the customer and is a condition of warranty
coverage. This Warranty is offered as an extra benefit and does not
affect your statutory rights. All warranties herein require that any
claim must be submitted to Arctic Spas® within ten days of the
time the defect is discovered, and must be accompanied by the
original customer’s receipt confirming purchase of the spa, which
shows the date of purchase. All warranty claims must be submitted
within the warranty period. Failure to provide such notice and
information invalidates all warranties provided hereunder. Arctic
Spas® reserves the right to repair or replace components or
materials at its option. In certain cases, photographs may be
required for proper evaluation before warranty coverage is
determined. In the event a customer is unable to either obtain
parts or satisfactory service from a Factory Authorized Dealer of
Arctic Spas®, notice should be given immediately to the service
department of the agent where the spa was purchased and to
Arctic Spas®.
Arctic Spas® expressly excludes warranty coverage on splitting,
fading or warping of the cedar cabinet beyond the date of delivery.
Any damage resulting from handling of the cedar cabinet is
excluded from this warranty. This warranty will not cover any
labour for Bluetooth connection assistance/issues, onSpa® App
initialization & connection assistance/issues from a smartphone, or
assistance with actually connecting any of these devices.
Bear Essential Series Warranty ( continued )
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