CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer
of the spa if purchased by an authorized Arctic spas dealer and originally
installed within the boundaries of the country where it was originally
purchased. All warranties hereunder terminate upon transfer of ownership
of a spa from the original customer or product leaving the country that
it was purchased in. This warranty only applies within the service area
where the spa was originally installed. Your limited warranty does not
include repair travel mileage or for shipping cost assessed by your Factory
Authorized Dealer or service agents. All events covered by this Limited
Warranty hereunder must be repaired by a Factory Authorized Dealer of
Arctic Spas®. The warranties will not include any costs of repair incurred
by a non-factory authorized agent. To obtain service, the customer must
contact the Factory Authorized Dealer in his area. In the event that a spa or
component thereof must be returned to Arctic Spas® distribution centre,
all freight costs are the responsibility of the spa customer. In all cases Arctic
Spas® has sole responsibility for determining the cause and nature of
failure of the spa and Arctic Spas® determination with regard thereto shall
be final.
EXCLUSIONS
All warranties hereunder are void if the spa has been subject to
alterations (including after- market accessories), misuse or abuse
or any repair of the spa has been attempted by anyone other than a
Factory Authorized Dealer of Arctic Spas®. Alterations include but not
limited to, any change to the components, replacement of components
or addition of components without the written authorization from Arctic
Spas®. Misuse includes careless handling of the spa, damages caused
by improper and/or non-certified electrical hook- ups, failure to operate
the spa in accordance with the instructions contained in the owner’s
manual provided with the spa, including incorrect start-up procedures
or dry firing of the spa, any use of the spa or any of its components in
an application for which it was not designed, and damage caused by
improper chemical balance (including any damage to spa components
caused by scale build up to due to poor water chemistry), ice in the
spa, overheating the spa or spa water, damage to the spa surface
by allowing undissolved sanitizing chemicals to lie on the surface or
if our spa has been used for commercial purposes. Spa covers are
not warranted against chemical burn or discolouration. Spa covers
are not warranted against water absorption or any damage resulting
from water absorption.. Any damage resulting from the mishandling of
the spa cover in any way is not covered under warranty. Any damage
caused by moving of the spa or improper installation (including
insufficiently prepared or uneven ground) is considered abuse and
any damage to the material or workmanship of the spa cabinetry and
floor in shipping or handling are expressly excluded from the Limited
Warranty. All Weather Pool must be placed on concrete pad or properly
engineered deck.
Arctic Spas will not be responsible for power company issues or
improper electrical installations, Damage and/or lack of performance
resulting from high or low voltages outside operating parameters.
Arctic Spas will not be responsible for software and product upgrades
throughout the life of the spa.
Arctic Spas® expressly excludes warranty coverage on any of the
following: Acts of nature including but not limited to damage resulting
from lightning, storm, flooding, freezing, fire and any other acts of
nature. Any spa installed in a commercial application. Any failure
caused by improper cover use or or damage to the spa surface by
leaving the spa outdoors without the hot tub cover in place. The heat
created by leaving the spa in direct UV light without a cover may
cause surface issues with the acrylic and may also cause plastic parts
to warp, some fittings will leak or cease working as a result. These
occurrences are not covered under warranty. The hot tub cover must
be kept on the hot tub when not being used.
Scratches or micro-crazing in the spa shell reported after the day of
installation are not covered under warranty. Micro-crazing is defined
as an area of tiny shiny lines visible in areas on the surface of some
thermoplastic sheets. This phenomena, although rare, is known
to occur in many types of plastic sheet materials. The surfaces of
thermoformed acrylic hot tubs are not immune to this possibility.
Damaged caused by unapproved sanitizers such as tri-chlor, acids,
calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing
chemical that may remain undissolved on the spa surface.
Any and all
sanitation systems or chemicals used in your spa must be factory approved by
Arctic Spas or your warranty is void.
You can check for a list of approved
systems and chemicals at arcticspas.com. Installation of not factory
approved salt systems will void the warranty related to pump seals,
metal part, jets, etc. Damage caused by any item(s) attached to or
installed onto the spa, including but not limited to gazebos, cover
lifters and cedar accessories. Any options or additional components
that are not factory installed are not covered under warranty. Any
damage or failure due to improper preparation for winter storage is
not covered under warranty. Damage to pillows reported beyond the
day of delivery will not be covered under warranty. Pillows are to be
removed from the spa when not in use. Onzen and Spa Boy are the
only factory approved salt system. Any damage resulting from the use
of cover removing mechanisms is not covered under warranty. The
Onzen and Spa Boy cell are considered a user serviceable component,
replacement will be the responsibility of the customer.
DISCLAIMERS
Arctic Spas® will not be liable for loss of use of the spa or other
incidental or consequential costs, expenses or damages that may
include but not limited to, the removal of a permanent sun deck,
sunroom, gazebo, or other custom fixture, any crane costs associated
with the removal of the spa for service or replacement. Arctic Spas®
shall not be liable for costs arising from water, filter cartridges and
chemical loss. Under no circumstances shall Arctic Spas® or any of
its representatives be liable for any injury to any person or damage to
any property, howsoever arising from the spa. Arctic Spas® warranties
are limited to a maximum amount of moneys received by Arctic Spas®
with respect to the sale of the spa.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided
by Arctic Spas® to the customer, and to the extent permitted by law.
Warranty registration (within 30 days of delivery) is the responsibility of
the customer and is a condition of warranty coverage. This Warranty
is offered as an extra benefit and does not affect your statutory rights.
All warranties herein require that any claim must be submitted to
Arctic Spas® within ten days of the time the defect is discovered, and
must be accompanied by the original customer’s receipt confirming
purchase of the spa, which shows the date of purchase. All warranty
claims must be submitted within the warranty period. Failure to
provide such notice and information invalidates all warranties provided
hereunder. Arctic Spas® reserves the right to repair or replace
components or materials at its option. In certain cases, photographs
may be required for proper evaluation before warranty coverage is
determined. In the event a customer is unable to either obtain parts or
satisfactory service from a Factory Authorized Dealer of Arctic Spas®,
notice should be given immediately to the service department of the
agent where the spa was purchased and to Arctic Spas®.
Arctic Spas® expressly excludes warranty coverage on splitting,
fading or warping of the cedar or no maintenance cabinet beyond the
date of delivery. Any damage resulting from handling of the cedar or
no maintenance cabinet is excluded from this warranty. This warranty
will not cover any labour for WIFI/Bluetooth connection assistance/
issues, onSpa® App initialization & connection assistance/issues from
a smartphone, or assistance with actually connecting any of these
devices.
Bear Essential Series
Warranty see pages: 133 - 134
32
