Hyperion Hoop Full Warranty
This warranty covers defects in materials and workmanship, with the exceptions stated
below, for two years (one year for Hyperion Lite hoops), effective from the date you receive
the product. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
What is not covered:
This warranty does not cover physical damage that kinks or breaks the tubing, water
damage, worn out batteries, or normal wear and tear, including scuffs, scrapes, and
scratches.
If you drop the hoop and something breaks inside, that’s covered – your hoop's internal
parts are intended to take the stresses that come with normal use. If you snap the hoop in
half, that’s not covered, but we provide repair services for a nominal fee. We believe
strongly in the right to repair and any reasonable attempt to repair the hoop yourself will
not void this warranty.
How to get warranty service:
Contact us at
info@hyperionhoop.com
or call 1-800-274-4076 (+1 805 619 4515 from outside
the US) to arrange warranty service. No warranty registration is required, but if you buy a
hoop used, we strongly recommend that you contact us so we can update our records;
this helps us reunite lost or stolen hoops with their rightful owners.
If the hoop fails in the first 90 days after you receive it, we will provide a pre-paid return
shipping label (US and Canadian customers) or reimburse first-class mail shipping costs
to return the hoop to us or an authorized repair facility. Beyond 90 days, returning the
hoop (including insurance and suitable packaging) is your responsibility.
What we will do:
We will repair or replace the hoop, at our option, and return it to you. Repair may require
replacement of the tubing, so keep in mind that you may not get back any grip tape or
other modifications you've made to the tubing. If we fail to repair the hoop after a
reasonable number of attempts, we will replace it or issue a full refund of the purchase
price, at your choice.
