TROUBLE SHOOTING
PROBLEM
CAUSE
SOLUTION
1
Can I get a replacement key/
extra key?
Replacement keys are
not available due to
security reasons.
2
The keypad becomes
inoperable
Low or depleted
batteries
Use override keys and
replace batteries.
3
My PIN works and the green
light lights, however, the
safe won't open
Low batteries. Will
operate the keypad but
not the lock relay.
Use override keys and
replace batteries.
4
I have lost the keys and
forgotten the PIN number,
can I obtain spare keys.
If the safe cannot be
opened properly then
you will need to forcibly
open it.
5
I am experiencing problems
using the back up key; it is
unable to slide smoothly
into the keyhole.
Spray inside the keyhole
with WD40, leave for a
few minutes and then try
again.
6
We recently changed the
batteries in the safe, the
safe has reset the code
itself, and the code I've been
using is no longer valid?
If the batteries are
completely depleted for
more than a day then the
safe will not retain the
code.
Try the factory default
code 159 or use the
override key; then refer
to the user manual to
reset your original code
or to enter a new code.
7
The Red and Green LED
lights simultaneously when
the correct PIN is entered.
The batteries are
depleted.
Immediately replace the
batteries
8
The batteries I bought don't
fit the safe?
Batteries can vary in
size.
Try another brand.
9
When I use the override key,
I can't open the door.
Ensure that you are
tuning the key
clockwise, holding
it in that position and
then turn the locking
knob clockwise to
release the catch.
