User’s Manual
82
9.
Trouble Shooting
This chapter contains information on solving problems you may encounter when using the
mobile computer and/or cradle. If problems occur, first carry out general checks before
comparing the problem with the descriptions in this chapter.
9.1
General Checks
Make sure everything is installed properly
Check the power supply (including the main battery or battery pack in the mobile
computer) of all devices
Is the reading window of the mobile computer clean?
Is the interface connector properly connected with the cable?
Are the bar code labels readable, e.g. not damaged or poorly printed?
If the problem persists after these checks are performed, please check the problem descriptions
below. If the suggested solutions below do not resolve the problem, please contact your local
supplier or Argox for technical support:
If the PT-9X30/PA-100 mobile computer needs repair, please ensure that the label with the
serial number is present. If sending the mobile computer or cradle back to your local supplier
or Argox, please use the original package to minimize the chances of damage during shipping.
9.2
Read Operation Problems
If the mobile computer has a problem reading barcode labels
Barcode reading problems
Make sure the scanning application is loaded and operational.
Run
Scan Configuration
program to modify barcode read setting.
Barcode may be distorted and should be replaced.
Battery needs recharging or replacing
9.3
Mobile Computer Problems
Mobile computer does not power on.
Battery needs recharging or replacement.
Insure that battery is installed correctly.
Mobile computer shuts itself down
Adjust
Power Properties
Battery needs recharging.