Argus ALPHA OUTBACK ENERGY Cordex 48-1kW, Instruction Manual

(1) identification marks or serial numbers are removed or altered in any way,
(2) invoice is unpaid, or
(3) defect is the result of misuse, neglect, improper installation, environmental conditions, non-authorized repair, alteration or accident.

AOE

 shall not be liable to the customer or other parties for any loss of profits, loss of use, costs for removal or installation of defective 

equipment, damages or consequential damages based upon equipment failure during or after the warranty period. There shall be no other 
obligations either expressed or implied. 

AOE

 will not honor warranties for batteries and other third party products without prior written 

AOE

authorization.

Customer is responsible for all shipping and handling charges (COD and freight collect will not be accepted without prior approval from 

AOE

)

.

Payment terms (International) are subject to prior approval and are typically through Tele-Transfer.

Return Material Policy

Our return policy is designed to ensure prompt, efficient and high quality factory service. A service request order (SRO) number must be 
obtained before products can be accepted for servicing by the Argus factory. For returns to an authorized service center (refer to the 
Service Centers document), please consult the individual service center for specific return policies and instructions.

To obtain an SRO number for a factory return, customers must call the appropriate location with the product serial and model number, as 
well as a brief description of the problem, shipment instructions and billing details.

The original packing container should be used whenever possible. The box should be completely enclosed and constructed of wood or 
double-wall, corrugated cardboard. At least 3” of foam or shock absorbing packing material must surround the unit. Both the shipping 
documents and the outside of the box must have the SRO # clearly marked and the product shipped prepaid to the 

AOE

 factory service 

center. 

AOE

 will endeavor to repair products within five working days of receipt. Repairs to the returned product are warranted for a  period 

of six months. A service charge may be applied if no fault is found in the returned product. Argus will not accept products without  an SRO 
number.

WARRANTY AND SERVICE INFORMATION

Technical Support

Technical support staff are available for answering general questions related to installation, operation and maintenance of products.  

Tel: +49 9122 79889 0

Mail: info@alpha-outback-energy.com

Factory Repair and Servicing

All service, beyond initial adjustments, should be carried out by qualified factory service personnel. For these procedures, please contact 
A

OE

 at the locations listed in the Service Centers document.

Warranty Policy

Alpha and Outbaclk Energy GmbH

. warrants all equipment manufactured by it to be free from defects in parts and labor, excluding third party 

OEM materials (example: air conditioners, batteries), for a period of two years from the date of shipment from the factory. For third party 
products the OEM’s warranty shall apply. The liability of 

AOE

 applies solely to repairing, replacing or issuing credit (at 

AOE

’ sole discretion) 

for any equipment manufactured by it and returned by the customer during the warranty period. The terms of the warranty are Ex Works 
(EXW) from A

OE

 factory service location. 

AOE

 reserves the right to void the warranty if: 

048-700-10    Rev B (08/2008)