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•
Restocking Fee: A 15% restocking fee will apply to non-open-box returns when returned
within 3 months after invoice date. A 30% restocking fee will apply to non-open-box
returns returned within 6 months. Beyond 6 months after invoice date, a 50% restocking
fee will apply to non-open-box returns returned within 12 months. Beyond 12 months
after invoice date, Arista will not grant authorization to return non-open-box returns for
credit.
•
Return Condition: All valid returns for credit products must be returned in its original
packaging and in good condition along with all the items and accessories originally
shipped with the product. Any damages will be assessed and the cost of repair or
refurbishment will be deducted from the credit issued.
•
No Credit DOA: No credit will be given to the customer for DOA products received by
Arista beyond 30 calendar days after the invoice date. No credit will be given to all non-
cancellable, non-returnable, custom order parts.
6. RMA Transportation Policy
Transportation Charges
•
All customers are responsible for all freight charges involved in shipping defective
products back to Arista Corporation.
•
Arista Corporation will cover the cost of returning products that are under warranty via
UPS Ground to customers in the United States after repair or replacement.
•
International customers are responsible for all transportation, insurance, duties and
other similar charges for all returned products shipped outside of the United States and
must ensure that the product is appropriately packaged.
•
Shipping damages resulting from improper packaging will be the customer’s re-
sponsibility.
•
Arista is not responsible for products lost during shipment. All products being returned
for Limited Warranty repair or replacement must be sent freight prepaid.
Transportation Damages
• In cases of transportation damage, the customer is responsible for filing all claims with
the shipping carrier.
•
To avoid any potential risk that an RMA product is lost or damaged while in transit to
Arista, it is recommended that the customer insures and declares the full value of the
RMA product. The customer is 100% responsible for the RMA product while in transit to
Arista.
•
We urge customers to pack the RMA product carefully to avoid transit damage.
Refused Shipment Restocking Fees
•
If a customer refuses a shipment, credit will be issued only after the refused product is
received and verified by Arista. The shipping charge plus 15% restocking fees will be
billed to the customer.
