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Before you call our Customer Care Department, go through the following troubleshooting suggestions
Troubleshooting
Problem:
Possible Causes / Solutions:
The washer
won’t start.
The plug is not plugged into the socket, or not making contact.
There has been a power outage.
The fuse has blown.
The door is not closed securely.
The ON-OFF button is not pressed (in)
The Programs dial has not been set correctly
(see Preset Washing Programs)
The water supply faucets are not turned on
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The washer won’t fill.
The hose is not correctly connected to the tap.
The inlet hose filter screens need to be cleaned. If work has recently been
carried out on the water piping, or if water is very hard, the filters could be
clogged with particles or debris.
The rubber hoses are kinked or squashed.
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The Programs dial
keeps turning.
Wait for the washer to drain, then
Stop/Reset
the washer
(see Washing
Options)
. Set another program. If the knob continues to turn, contact our
Customer Care Department.
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The washer is
continuously filling
and draining with
water.
The drain hose is positioned too low. It must be installed at a height ranging
from 25” to 34”.
The end of the drain hose is under water.
The wall drainage system does not have a breather pipe.
There may be a problem with your drain trap if the washer is installed on an
upper floor of a building.
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The washer
does not drain or spin.
The Easy Iron function is selected
(see Washing Options)
The Coin Trap is clogged
(see Clear the Coin Trap)
The drain hose is kinked or squashed.
The drain hose is clogged or positioned incorrectly so it is blocking water flow.
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The washer vibrates
excessively during
the spin cycle.
The shipping bolts and spacers have not been removed.
The washer is not leveled correctly.
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The washer leaks.
The inlet hoses are not secured properly. They should be tightened by hand but
not forced.
The detergent dispenser needs to be cleaned
(see Clean the Detergent Dispenser)
The drain hose is not secured properly.
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There is too
much foam.
Improper detergent for this washer
(see Dispenser Drawer)
Too much detergent has been used
(see Dispenser Drawer)
To clear excess suds, set the Programs dial to “Rinse” and allow the machine to
rinse out.
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If you still have a problem, call Westland Sales: 1-800-356-0766
Please have the following info ready when you call:
1) Nature of the malfunction 2) Model no. (AW122NA) 3) Serial number (i.e. S/N...)
