WARRANTY PROCEDURE
Herewith a kind reminder to our valued customers of the Ariston/Heat Tech Warranty Procedure.
1.)
Warranty periods on Ariston/Heat Tech Geysers:
5 Years on Inner Cylinder
1 Year on Electrical (Element & Thermostat)
2 Years on Safety Valve & Drain Cock
2.)
Please always urge your customers to utilize qualified plumbers to do installations of
Ariston/Heat Tech geysers.
3.)
Please always inform your customers when selling Ariston/Heat Tech geysers, that they
should never remove the geyser from the original installation during the warranty period,
as this will automatically void the warranty.
All geysers must remain in position and
untampered with, allowing our service agent to inspect the reported problem.
4.)
Please never accept the return of a geyser to your store, and please never offer a
replacement geyser from the store to the customer.
This would effectively mean that the
geyser has been removed from the installation, which voids the warranty, and Ariston/Heat
Tech will then not be able to assist either the store, nor the end user customer.
5.)
Kindly educate your customers to
follow the below warranty procedure
to avoid disputes or
misunderstandings in future :
a.)
After the customer has determined that the problem with the water heater is related to,
AND covered under the warranty conditions, the customer has to report the problem
DIRECTLY to our Service Centre. All geysers must remain in position and untampered with,
allowing our service agent the opportunity to inspect the reported problem.
b.)
When reporting the problem to our Service Call Centre, the customer or end user will be
required to provide the following information:
Geyser Serial Number
DOM (Date of Manufacturing)
Geyser Size
Proof of purchase/installation date
End Users Name, Surname, Contact Telephone Number(s) & e-mail address
Installation Address
Merchant Name (i.e. where geyser was purchased)
The Problem with the geyser
In some cases the end user customer
may
be requested to provide indicative photo(s)
of the installation.
