AUS
12
Troubleshooting
It may happen that the appliance does not function properly or at all. Before calling the service centre for
assistance, check if anything can be done. First, check to see that there are no interruptions in the gas and
electrical supplies, and, in particular, that the gas valves for the mains are open.
Problem
The burner does not light or the flame is not
even around the burner.
The flame dies in models with a safety device.
The burner does not remain lit when set to
minimum.
The cookware is unstable.
Possible causes/Solution
• The gas holes on the burner are clogged.
• All the movable parts that make up the burner are
mounted correctly.
• There are draughts near the appliance.
• You pressed the knob all the way in.
• You keep the knob pressed in long enough to activate the
safety device.
• The gas holes are not blocked in the area corresponding
to the safety device.
• The gas holes are not blocked.
• There are no draughts near the appliance.
• The minimum setting has been adjusted properly.
• The bottom of the cookware is perfectly flat.
• The cookware is positioned correctly at the centre of the
burner.
• The pan support grids have been positioned correctly.
If, despite all these checks, the hob does not function properly and the problem persists, call the nearest
Customer Service Centre. Please have the following information handy:
• The appliance model (Mod.).
• The serial number (S/N).
This information can be found on the data plate located on the appliance and/or on the packaging.
!
Never use unauthorised technicians and never accept replacement parts which are not original.
ARISTON
PRIORITY SERVICE
If you are not completely satisfied with your appliance
or require service call:
Australia
Phone: 1300 815 589
New Zealand
Phone: (09) 306 1020
AUSTRALIA
ARISIT PTY LIMITED
40-44 Mark Anthony Drive, Dandenong South,
VIC 3175, Australia
Fax: Service & Sales (03) 9768 0838
Email: consumer.care@arisit.com
GENUINE ACCESSORIES
& SPARE PARTS
A wide range of genuine
accessories are available for your appliance call:
Australia
Phone: 03 9768 0888
New Zealand
Phone: (09) 306 1020
NEW ZEALAND
ARISIT PTY LIMITED
PO Box 68-140 Newton, Auckland
1145, New Zealand
Fax: (09) 302 0077
Email: sales@aristonappliances.co.nz
Service
Annual servicing by an authorised person is recommended. If the appliance produses unusal odour,
yellow tipping flame, flame lifting off the burner or is not performing as per original installation, or for
service please contact:
