Arjo EASYTRACK 9330010, Instructions For Use Manual

001.10610.EN rev

. 13

Troubleshooting

14

PROBLEM

TO CHECK

1)  Trolley moves 

substantially on its 

own when the 

Easytrack System is 

fully assembled.

•  Are posts, straight? Review assembling instructions, steps (10) and 

(11).

•  Is the track secured to the posts? Press up on the track to make sure 

it is latched onto the post.

•  Is the ceiling level? Make sure ceiling complies with ceiling 

requirements.

2)  The pivoting or the 

fixed track comes 

completely apart 

during assembly.

•  The track was pulled past the locking device.

1)  Check locking device inside track (top of track above the trolley) to 

make sure it is not damaged. Replace trolley if damaged.

2)  Put track back together at a slight angle and slide together.
3)  Slowly extend track out again to make sure locking  device clicks 

into place.

4)  Slowly compress the track again.

3)  Not able to push pin 

to assemble / 

disassemble post.

•  Is the post still tight against the ceiling? Release pressure on posts by 

unscrewing blue locking device. See disassembling instruction, step 

(16).

•  Are you lifting the upper portion of the post slightly to release 

pressure? Raise upper portion of post first, and then push the pin in. 

See assembling instruction, step (8) / disassembling instruction, step  

(18).

•  Is the blue locking handle up out of the lower portion of the post when 

turning the upper portion clockwise? See assembling instruction, step 

(9).

4)  Not able to tighten 

post enough to hide 

the red mark. 

•  Have you extended the post long enough? 

a)  Release pressure using the blue locking handle.  See disassembling 

instruction, step (16). 

b)  Slide post up one or more notches, then screw the upper portion of 

the post to tighten. See assembling instruction, steps (8) and (9).

c) 

If the post has been “unscrewed” to the maximum and will not turn 

anymore – reverse direction to shorten the post several millimetres 

(inches), then slide the post up another notch. See assembling 

instruction, steps (8) and (9).

•  Is the blue locking handle up out of the lower portion of the post when 

turning the upper portion clockwise? See assembling instruction, step 

(9).

• 

Are you holding the top portion of the post firm while twisting the upper 

portion clockwise? See assembling instruction, step (9).

5)  Posts do not appear 

stable. 

•  Make sure red marks are not visible?

• 

See assembling instruction, step (11).

• 

See troubleshooting problem #4.

•  Is Neoprene (rubber) on either top plate or foot plate damaged or 

dirty? 

•  Clean both foot plate and ceiling plate with soap and warm water.  

Make sure they are completely dry before re-assembling post.

• 

Is the ceiling and/or floor clean? 

• 

Clean ceiling and/or floor. 

6)  Trolley does not roll 

in track smoothly.

•  Is track clean? Clean track with damp cloth.

•  Is trolley centred in track? Re-centre trolley.

•  Is the trolley damaged? Replace trolley.

Troubleshooting