22
Troubleshooting
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08
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5.
04
re
v.
13
PROBLEM
VERIFY
When battery is inserted into the
charger, the yellow light does not
flash or illuminate solid.
• Check the orientation of the battery. The contact points should
be inside the charger.
• If the yellow charge light will still not illuminate, contact your
local agent.
The battery does not slide into the
lift.
• Check if there is any damage to the battery that would interfere
in the lift battery’s slot. IF THERE IS DAMAGE - DO NOT USE
THE BATTERY.
• Try to slide in another battery to see if there is any damage in
the lift battery’s slot. If so, call your Joerns / Healthcare agent.
If not, discard the damaged battery.
Cannot remove battery from the lift.
• See “How to Use the
Voyager
” section, under “Charging the
Battery” on how to correctly remove the battery.
• If the battery will not come out of the lift, tilt the lift to the side
so that the battery opening is under the lift. With your hand
guarding the opening for the battery, press the eject button on
the front of the
Voyager
while gently tapping the lift to help jolt
the battery out of the lift. ONCE THE BATTERY IS REMOVED
– DISCARD BATTERY AND REPLACE.
• If you cannot remove the battery after trying the above, contact
your local agent for assistance.
Summary of Contents for Joerns Voyager
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