The system does not prompt you with a message to do
BG test for calibration.
If none of the above helps solve the problem, replace the sensor (Section 5) or call
Customer Care.
Check your work.
Result:
Information on what to do in the event of alarm
messages, error codes, or other common problems.
You will have done this task correctly when you
have resolved the problem or contacted either your
healthcare team or Customer Care for additional
suggestions or help.
END OF Section 10
If
And
Then
The system did not prompt
you with a message recognizing
a new sensor after you attached
the transmitter to the sensor
support mount.
➜
Follow the troubleshooting
guidelines on sensor recognition.
It has been less than 10 hours
after insertion of the sensor.
➜
Wait for the 10 hour time period
to end and allow the system to
prompt you to do a BG Test for
calibration.
It has been more than 10 hours
after the insertion of the sensor.
There is a
icon
on the screen.
Reconnect the transmitter and
receiver (Section 9) and allow the
system up to 2 hours to prompt you
to do a BG Test for calibration.
It has been more than 10 hours
after the insertion of the sensor.
You have received
alarm messages on
the receiver.
Acknowledge the alarm message,
take appropriate action and allow
the system up to 2 hours to prompt
you to do a BG Test for calibration.
Customer Care: 1-866-597-5520
108
Section 10
Respond to Alarms, Errors, and Problems
Summary of Contents for FREESTYLE NAVIGATOR
Page 2: ......
Page 4: ......
Page 8: ......
Page 9: ...1 Getting Acquainted ...
Page 23: ...2 Install or Replace Transmitter and Receiver Batteries ...
Page 29: ...3 Set the Time and Date ...
Page 34: ...Customer Care 1 866 597 5520 ...
Page 35: ...4 Perform a Control Solution Test ...
Page 42: ...Customer Care 1 866 597 5520 ...
Page 43: ...5 Insert or Remove Your Sensor ...
Page 54: ...Customer Care 1 866 597 5520 ...
Page 55: ...6 Attach Your Transmitter ...
Page 61: ...7 Calibrate Your System Test Blood Glucose Manually ...
Page 74: ...Customer Care 1 866 597 5520 ...
Page 75: ...8 Set Review or Change the Alarm Settings ...
Page 89: ...9 Daily Use ...
Page 96: ...Customer Care 1 866 597 5520 ...
Page 97: ...10 Respond to Alarms Errors and Problems ...
Page 119: ...11 Add Events ...
Page 125: ...12 Review Reports and Edit Events ...
Page 135: ...13 Clean Your System ...
Page 136: ...Section 13 Key Terms n Receiver n Transmitter n Contact Points Customer Care 1 866 597 5520 ...
Page 139: ...14 Link and Unlink Your Transmitter and Receiver ...
Page 144: ...Customer Care 1 866 597 5520 ...
Page 145: ...15 Reset User Settings ...
Page 146: ...Customer Care 1 866 597 5520 ...
Page 149: ...16 Change Country Settings ...
Page 155: ...17 Appendix A Site Maintenance ...
Page 158: ...Customer Care 1 866 597 5520 ...
Page 159: ...18 Appendix B Specifications ...
Page 173: ...19 Appendix C FCC Compliance Information ...
Page 174: ...Customer Care 1 866 597 5520 164 Section 18 Appendix B Specifications ...
Page 182: ...Customer Care 1 866 597 5520 ...
Page 183: ...20 Glossary ...
Page 184: ...Customer Care 1 866 597 5520 174 Section 19 Appendix C Classification Compliance Declaration ...
Page 191: ...21 Index ...
Page 192: ...Customer Care 1 866 597 5520 ...
Page 195: ......