SECTION
A
8
Troubleshooting
If the result is outside the range printed on the test strip bottle, repeat the test. One or more of
the following may cause an out-of-range result:
• The meter was not placed in control solution mode before adding solution. Refer to
manual or test strip insert for more information.
• The control solution is expired or contaminated.
• The control solution was stored below 35°F (2°C) or above 86°F (30°C).
• The test strip was not stored correctly.
• The test strip was used after the expiration date on the bottle.
• The test strip bottle was open for more than 90 days (3 months).
• The test strip is inserted incorrectly.
• The meter has been damaged or has malfunctioned.
• The first drop of control solution was not discarded.
• The control solution is contaminated as the tip of the control solution bottle touched the
test strip.
PLEASE NOTE:
If your Assure® Dose Control Solution result continues to read outside the
required range printed on the test strip label, the system may not be working correctly.
DO NOT USE the system to test your blood glucose until the control solution result is within
the acceptable range. If you are unable to resolve the problem or need assistance, please
call Technical Customer Service at 800.818.8877, option 5, 24 hours a day, 7 days a week.
Contact your diabetes healthcare professional if you are unable to reach Technical
Customer Service.
ORDERING DETAILS
ARKRAY Product Code#
NDC#
Assure Dose Control Solution
500006
08317-5000-06
(Normal and High)
High (Level 2)
Control
Solution
Normal (Level 1)
Control
Solution
Assure
®
Dose Control
Solution - Normal
(Level 1)
High (Level 2)
Control
Solution
Normal (Level 1)
Control
Solution
Assure® Dose Control
Solution - High
(Level 2)
