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General Troubleshooting
NOTE
• If the problem is not resolved, please contact Technical
Customer Service: 800.566.8558, 24 hours a day,
7 days a week.
Problem
Troubleshooting
The display is blank even
after inserting a test strip.
• Check whether the test strip is inserted
with the contact bars facing up. Check
if the test strip has been inserted
completely into the test strip port.
• Check if the appropriate test strip
was used.
• Check whether the batteries are
correctly inserted.
• Replace the batteries.
The test does not start
even after applying the
blood sample on the
test strip.
• Check if the confirmation window is
filled completely.
• Repeat the test after inserting a new
test strip.
The test result doesn't
match the way you feel.
• Repeat the test after inserting a new
test strip.
• Check the expiration date of the
test strip.
• Perform control solution test.
Summary of Contents for Gluocard Shine Express
Page 1: ...User Manual For single user home use only ...
Page 4: ......