Armstrong TiVo, Service Manual

Page 1: ...The TiVo Service Quick Guide ...

Page 2: ...ademark of Spotify Technology Holding All other company names product names brand names and trademarks are the properties of their respective owners ROVI COPYRIGHT PROTECTION This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Rovi Corporation and is inten...

Page 3: ...Welcome ...

Page 4: ...uick Tour My Shows 7 Quick Tour Finding recording shows 10 Quick Tour Watching live TV 19 Quick Tour Using the guide and mini guide 24 Quick Tour video on demand 26 Quick Tour Music Photos 28 Quick Tour Streaming or transferring shows 30 Getting more info 31 Troubleshooting 32 ...

Page 5: ...rol Multi tuner A tuner is a device found inside DVRs TVs cable boxes anything designed to receive TV signals including your DVR A tuner picks one channel to display it tunes to that channel The DVR has multiple tuners inside and it can simultaneously record different shows on the different tuners pressing the Live TV button on your TiVo remote will switch among the tuners See Watching multiple sh...

Page 6: ...TiVo Service Quick Guide 4 ...

Page 7: ...ess you choose to turn it off or temporarily hide it The Video Window continues playing the show you were watching when you entered the TiVo Central screen You can press the PAUSE button on your TiVo remote to pause what s playing in the Video Window and press PAUSE again to resume playing To temporarily hide the Video Window press the SLOW button Press SLOW again to restore the Video Window If yo...

Page 8: ...rrows to move around Press the SELECT button on an image that interests you to open an information screen about that item What to Watch Now What to Watch Now sorts through all of your channels and video provider offerings to show you a list what s available right now Choose from popular live TV shows live sports events movies TiVo Suggestions and more Just select What to Watch Now to get started Y...

Page 9: ...how on your Mi3 will delete it from the host DVR Highlight a title and press the SELECT button to open an information screen where you ll be able to play delete or get more information about the show Using My Shows categories The left column on the My Shows list contains categories that help you quickly locate shows in the list Highlight a category in the left column to view shows only in that cat...

Page 10: ... contains If you ve recorded several episodes of the same show they can all be collected into a group You ll also see groups for HD recordings TiVo Suggestions if you have auto recording of Suggestions turned on and auto recording WishList searches Groups are on by default To turn them off press the button to turn groups off Press it again to turn Groups back on Even if Groups are turned off you l...

Page 11: ...for as long as you want Just select Keep until and on the next screen choose Keep until I delete or specify that the show be kept until a specific date you choose Delete now or Stop recording if recording is in progress Bonus features Watch YouTube videos related to the show and more Note Some bonus features may not be available check with your service provider for more information Explore this sh...

Page 12: ...ELECT button on each letter you want As you select letters a list of possible matches appears on the right For example if you enter the letters HOW you might see matches for the TV show How I Met Your Mother the video on demand movie How To Lose A Guy In Ten Days and the director Ron Howard Results are sorted by popularity with better matches higher in the list 3 Keep selecting letters until you s...

Page 13: ...the Discovery Bar might display thumbnails for other shows like So You Think You Can Dance It all depends on what you re interested in and what s available to you The Discovery Bar also displays lots of other great viewing options popular shows or sports events that are playing on live TV items from your My Shows list TiVo Suggestions new video on demand shows and more You can customize what appea...

Page 14: ...stions never replace shows you record or prevent your shows from being recorded TiVo Suggestions are always the first shows deleted to make room for your recordings If you d prefer not to record TiVo Suggestions automatically you can turn them off From the TiVo Central screen choose Settings Messages then Settings then Recording then TiVo Suggestions On the TiVo Suggestions screen choose No don t ...

Page 15: ...Pass recording automatically records every episode of a series that airs on a certain channel even if the day or time changes Just select a show from the guide or your search results and choose Get a Season Pass If the TiVo service finds any conflicts in scheduling upcoming episodes of the Season Pass recording you ll be asked to choose whether you want to keep the previously scheduled recording o...

Page 16: ...orge Clooney You can even use WishList searches to find something very specific For example the Keyword GIANTS with category Football would find Giants football games but not Giants baseball games If you choose to auto record matches to your WishList search you ll find any recorded matches in your My Shows list WishList recordings are marked with a star in the My Shows list Creating a WishList sea...

Page 17: ...ing Johnny Depp 5 The TiVo service automatically assigns a name to your WishList search To assign a different name select WishList Name 6 When you re finished entering search criteria select Done creating this WishList Search After you ve created the WishList search you can do any of the following View upcoming programs You ll see a list of shows airing in the next two weeks or so that match your ...

Page 18: ...re marked with a star in the To Do List and the Season Pass Manager If you want to be sure that all matching shows are recorded give the auto recording WishList search a high priority in the Season Pass Manager Finding shows online Using tivo com Schedule a recording or set up a Season Pass on your DVR from any computer with Internet access and a standard web browser Go to tivo com tco to search f...

Page 19: ... using your smart phone or tablet with your DVR go to tivo com howto and choose Scheduling remotes mobile devices Managing recordings On TiVo DVRs the To Do List shows all your scheduled recordings and lets you change recording options or cancel recordings The Season Pass Manager prioritizes all your repeating recordings and lets you manage conflicts and set options Using the To Do List To view th...

Page 20: ... Season Pass Manager Use the UP DOWN arrows to highlight a repeating recording and press the RIGHT arrow to highlight the arrows to the right of the title then use the UP DOWN arrows to move the selected title up or down in the list Because your DVR has multiple tuners recording conflicts should be minimized However when too many shows are scheduled to record at the same time only the shows with t...

Page 21: ... button to continue watching the show Next press the REWIND button and the show rewinds Press REWIND a second time to rewind faster and a third time to go even faster Press PLAY at any time to return to normal speed 3 Press PAUSE again and with the show paused press the FAST FORWARD button to move a small step forward Press REWIND to move a small step back Press PLAY to resume watching at normal s...

Page 22: ...later you ll see options to record it Watching multiple shows at once Your DVR can watch and record multiple shows at the same time Go ahead try it 1 First press the PAUSE button to pause the live TV show you re watching Let s call the tuner you re watching Tuner 1 2 Press the LIVE TV button to switch to the next tuner Tuner 2 Whenever you press LIVE TV you ll switch to the next tuner in line Note...

Page 23: ...he DVR clears the saved portion on the tuner you re watching and starts saving again on the new channel So if the saved portion is important to you either record the program or switch tuners instead of changing the channel To record the saved portion in addition to the rest of the program choose Record this showing Stopping a recording You can stop any recording in either of two ways press the REC...

Page 24: ...to enter a four digit password then enter the same password again for confirmation Turn off Parental Controls Enter the password and press the SELECT button When Parental Controls are off the password is deleted and anyone can view any shows or watch any channels Change PIN Select Change Password from the Parental Controls screen Enter a new PIN then re enter the new PIN to confirm Adjusting ratin...

Page 25: ...ows to adjust which ratings are blocked shaded in red Block Unrated Programs Some movies and TV shows are unrated Use this setting to block all unrated movies or TV shows Manage Other Ratings Additional regional ratings may be available Locking channels When a channel is locked the Parental Controls password must be entered to view the channel You can lock specific channels or all channels ...

Page 26: ...e marked with a check mark for individual shows or double check mark for Season Pass recordings To move around in the guides TiVo Live Guide grid guide or mini guide Press the FAST FORWARD button to move the displayed time ahead one half hour at a time or press the REWIND button to move it backward Press the ADVANCE button to jump 24 hours ahead or the REPLAY button to jump 24 hours back Press SEL...

Page 27: ... channels that are checked in the Channel List recommended Favorites Display only the channels you rated as your favorites in the Channel List Finding more showings For a comprehensive list of all upcoming showings of a program including repeats select the show from the guide then select Season Pass other options Then choose More options from the program details screen and select View other showin...

Page 28: ... video 1 On the main video on demand page you ll see a list of categories like New Drama or Comedy to choose from Highlight the category you wish to browse and press the SELECT button 2 If you are offered sub categories choose a sub category and press SELECT 3 A list of available videos is displayed You ll see the video s price and when you highlight the video you ll see a brief description in the...

Page 29: ...ess REWIND up to three times for three speeds When you are ready to watch press PLAY Fast Forwarding Press the FAST FORWARD button You can press FAST FORWARD up to three times for three speeds When you are ready to watch press the PLAY button Note Some videos from the available video on demand library might not allow you to fast forward Watching a saved video Partially and completely viewed on dem...

Page 30: ...and music Spotify lets you listen to your favorites and discover new music with a few clicks of your remote Pandora Internet Radio Pandora is a free service that lets you create custom Internet radio stations personalized just for you playing only the music you love Just tell Pandora one of your favorite songs artists or composers and it will create a radio station that explores that kind of music...

Page 31: ...ion to comedy to music and more search for a particular video or sign in to see your subscriptions and favorite videos Note A BACK option appears on every page except the home page Select it to back to the previous menu Using the LEFT arrow will not take you to the previous menu You can also search and browse for YouTube videos using the TiVo menus When you search or browse using the TiVo menus sh...

Page 32: ...t and press SELECT If you are streaming the show you can start to watch it immediately If you are transferring the show you can choose to watch it as it transfers or continue browsing and choosing shows to transfer You can pause rewind fast forward and play streaming video or transferred shows in slow motion just as you would live TV For more on streaming or transferring shows including how to tra...

Page 33: ...en and select Settings Messages then Help 2 Get how to information online You ll always find the latest information about what you can do with your DVR or Mi3 online at tivo com howto 3 Use online support Visit Armstrong Customer Support online at ArmstrongOneWire com support 4 Call Customer Support If you still have questions contact Armstrong Customer Support at 1 877 277 5711 ...

Page 34: ... restored and the DVR restarts The recording will show up in two parts if the power is restored during the time the recording was made Your Season Pass requests WishList Searches and all the existing recordings in the My Shows list will not be affected Shows in your To Do List will record as scheduled once the power is restored Channels I can t go to one of my channels Review your channel list to ...

Page 35: ...he TiVo remote is in RF mode if when you press a button you see a blue light at the top of the TiVo remote If the light is red that means the TiVo remote is in IR mode Press any button on the TiVo remote Does the activity light on the TiVo remote flash If the activity light does not flash make sure the batteries are positioned correctly in the TiVo remote If they are correctly positioned try a new...

Page 36: ...le additional recordings With the TiVo service you always have the final say over what gets recorded and how long it s kept The amount of recording space the DVR needs varies from channel to channel and from show to show In general the more action you see on your screen such as in fast moving sports or action movies the more recording space is required High definition shows take up much more space...

Page 37: ...repeating recordings are Season Pass shows and auto recording WishList shows To open the Season Pass Manager go to TiVo Central then choose Manage Recordings Downloads then Season Pass Manager Select the show you know you want to record and move it higher in the list to make sure it has a higher priority You can sometimes resolve recording conflicts by changing the Stop Time or Start Time Recordin...

Page 38: ...Vo service Select View network diagnostics then Test Connection to test the current settings If the test connection does not succeed see General network troubleshooting tips at tivo com support for connection troubleshooting Once you have made a successful test connection start a regular connection by selecting Connect To The TiVo service Now If your connection is successful new program informatio...

Page 39: ...dd extra recording time from the Recording Options screen To open Recording Options select the show from your My Shows List then choose Modify recording then Recording options Is there a way to record a show that will not be aired for weeks or months Create an auto recording WishList search for shows that are not yet listed in the guide To Create a WishList search go to TiVo Central then Find TV M...

Page 40: ...meone else in your household The show may have been canceled by the network There may have been a conflict when requesting another show and the proposed resolution was to delete the missing show earlier than planned If you accepted that resolution the show would have been deleted There may have been a power outage that affected the recording Audio and Video How do I get rid of the bars at the top ...

Page 41: ... Try changing channels several times Press the PAUSE button then the PLAY button Restart your device See Restarting your Device on page 41 for instructions I don t get a picture now even though I have been able to get one in the past Your TV may not be set to the correct input Most TVs have an input button that says either TV Video Input or Source It may be on the TV or on the TV remote control Lo...

Page 42: ...e able to rewind live TV to the point where you changed the audio program My shows are playing in the wrong language You may have selected the wrong language in the Default Audio Language setting To modify this setting select Settings Messages then Settings then Audio then Alternate Audio I see a gray screen with a message that says Searching for signal Your device is having trouble tuning to the ...

Page 43: ...e and then taking it out of Standby Put your device in Standby mode by selecting Settings Messages then Standby To return to normal mode from Standby press either the TiVo button or the LIVE TV button Restarting your Device You may need to restart your device as a troubleshooting step Note The restarting process can take 10 15 minutes Go to TiVo Central screen and select Settings Messages then Hel...

Page 44: ...e TiVo button takes you to the TiVo Central screen the starting point for all your TiVo features and settings Use Input to select the input such as a DVR DVD player game system your TV displays If programmed Volume and Mute control the volume on your TV or A V receiver Play Pause Rewind Fast Forward or play shows in Slow Motion Press Rewind and Fast Forward up to three times for three speeds Repla...

Page 45: ...mation screen Remote Control Troubleshooting Press any button on the remote Does the activity light above the TiVo button on the remote flash If the activity light does not flash make sure the batteries are positioned correctly in the remote If they are correctly positioned try a new set of batteries If the activity light on the remote does flash but the lights on the front of the device do not re...

Page 46: ...ound Select an image that interests you to learn more about that item Arrows on the Highlight Bar When programmed the POWER INPUT VOLUME and MUTE buttons on the TiVo remote can control your TV or AV receiver Some remote controls are RF remotes This means that the remote can control your device even if the device is not in direct line of sight with the remote for instance if it is behind a cabinet ...

Page 47: ...cons Show will be recorded or downloaded as an individual recording not part of a Season Pass recording or WishList search Show will be recorded or downloaded as part of a Season Pass recording Show will be recorded as part of a WishList search This show will be saved until you delete it In less than one day this show may be deleted to make room for other recordings you have requested but only if ...