TROUBLESHOOTING
7
PROBLEM
SOLUTION
The kettle and
indicator light do not
work when the power
switch is down.
• Make sure the kettle is seated properly on the
power base and that the base is connected to a
functioning electrical outlet.
• If problem persists, please contact our customer
service department toll-free at (800) 276-6286.
The water is boiling
but the power switch
and indicator light do
not turn off.
• The auto-shut off function will not operate properly if
the lid is not completely closed. Allow kettle to
cool, then check to see that the lid is properly
locked into place.
• If problem persists, please contact our customer
service department toll-free at (800) 276-6286.
The power switch
won't depress and the
kettle will not turn on.
• Make sure that the kettle is seated properly on the
power base and that the base is connected to a
functioning electrical outlet.
• Water or debris on the bottom of the kettle or on
the power base may interfere with the functioning
of the kettle. Be sure that the base of the kettle
and the power base are dry and free of debris.
• If problem persists, please contact our customer
service department toll-free at (800) 276-6286.
There are mineral
deposits on the
interior of the kettle.
• A certain amount of scale build-up is normal after
long periods of use and is caused by minerals
contained in hard water. The best way to prevent
mineral deposits is to always use distilled water in
the kettle.
• To remove deposits, try filling the kettle with water
and adding a few slices of lemon, then boil. If this
does not work, please see the section on page 6
titled “Removing Mineral Deposits."
