ARRIS/Motorola SURFboard SBG6400, User Manual

Page 1: ...User Guide SURFboard SBG6400 Wireless Cable Modem Gateway Firmware D30GW HARRIER 1 3 0 0 GA 01 NOSH ...

Page 2: ...s document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi Protected Access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of...

Page 3: ...try of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fir...

Page 4: ...he building as close to the point of cable entry as practical FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential environment This equipment generates uses and can radiate ...

Page 5: ...th a minimum distance of 20 cm between the radiator and your body AVIS D INDUSTRIE CANADA IC Cet appareil est conforme à la réglementation RSS 210 d Industrie Canada Son utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interférences et Cet appareil doit accepter toute interférence reçue y compris les interférences causant un fonctionnement non désiré DÉCLA...

Page 6: ... equipment other than specified by the manufacturer Correction of the interference caused by such unauthorized modification substitution or attachment is the responsibility of the user The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines SECURITY WARNING This de...

Page 7: ...tablish an Internet Connection 8 Setting Up a Wireless Network Connection 9 Launch the SBG6400 Quick Start Wizard 9 Set Up a Wireless Network Using Your Computer 14 Quick Connect Using the Windows Taskbar 14 Connect Using the Windows Control Panel 16 Use the SBG6400 WPS Pairing Button 18 Test Your Wireless Network Connection 18 Managing Your Gateway and Connected Networks 19 Start the Gateway Web ...

Page 8: ... Network Name SSID 43 Change the Wireless Channel 44 Troubleshooting Tips 46 Solutions 46 Front Panel LED Icons and Error Conditions 47 Warranty Information 48 Tables Table 1 SBG6400 Package Contents 1 Table 2 SBG6400 Front Panel LED Icons 3 Table 3 SBG6400 Rear Panel Ports Connectors 5 Table 4 SBG6400 Web Manager Main Menu Options 21 Table 5 Troubleshooting Solutions 46 Table 6 Front Panel LED Ic...

Page 9: ...Screen 22 Figure 23 Help Links Screen 23 Figure 24 Field Level Help Screen 23 Figure 25 SBG6400 Status Product Information Screen 24 Figure 26 SBG6400 Status Connection Screen 25 Figure 27 SBG6400 Backup and Restore Screen 26 Figure 28 Restore Factory Defaults Screen 27 Figure 29 Status Configuration Screen 28 Figure 30 Change User Name Screen 30 Figure 31 Change User Password Screen 30 Figure 32 ...

Page 10: ...ide provides instructions for installing and configuring the SBG6400 setting up secure wireless network connections and managing your gateway and network configurations In The Box Before installing the SBG6400 check that the following items are also included in the box If any items are missing please contact your service provider for assistance or call ARRIS Technical Support at 1 877 466 8646 Tab...

Page 11: ...a cable wall outlet USB cable for USB device connections RF splitter for additional coaxial cable connections such as a set top box or Smart TV System Requirements High speed Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems ο Windows 8 ο Windows 7 Service Pack 1 SP1 ο Windows Vista SP2 or later ο Windows XP SP3 Note Microsoft...

Page 12: ...nt Panel LED Icons LED Icon Blinking On Solid Not applicable no LED on button Note The Wireless LED will blink Amber to indicate the WPS pairing process is in progress Not applicable no LED on button Not applicable icon does not blink Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet conn...

Page 13: ...rk for example Wi Fi telephone tablet or laptop The WPS Pairing process between the SBG6400 and WPS enabled wireless device was successful The WPS Pairing process either failed or did not complete after two minutes Green Data activity in progress Green USB connection is made between the SBG6400 and a computer or other USB device Indicates DOCSIS 3 0 operation high speed Internet access which may n...

Page 14: ...ot the gateway or reset the gateway settings To reboot or restart the gateway press the indented Reset button once using the end of a paper clip or other small object with a narrow tip and then release To reset the gateway configuration back to the factory default settings press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip ...

Page 15: ...ower adapter and cord provided in the box Gateway Label The gateway label is located on the bottom of the SBG6400 It contains specific gateway ID information that you may need when contacting your service provider or call ARRIS Technical Support To receive Internet service you will have to contact your service provider for assistance You may need to provide the following information listed on the ...

Page 16: ...your area To set up a wireless network you will need a high speed Internet connection provided by an Internet service provider Note When contacting your service provider you may need your gateway information listed on the gateway label located on the bottom of your SBG6400 see Gateway Label Choose a location in your home where your computer and gateway are preferably near existing cable and electr...

Page 17: ...cally access the Internet you should still perform the following gateway connectivity test to verify that the devices were connected properly 1 Power ON the computer connected to the SBG6400 if it is turned off and then log in 2 Contact your service provider to activate provision the SBG6400 You may have to provide the HFC MAC ID listed on the gateway label Note Your service provider may allow for...

Page 18: ...n your SBG6400 It configures your wireless network name SSID Wi Fi Security key network password and Wi Fi Security code IMPORTANT NOTE The quick start wizard uses the default settings already configured for your SBG6400 to help you quickly set up your wireless home network However the wizard will only let you change the wireless network name SSID and Wi Fi Security key network password After comp...

Page 19: ...CMS 5 Click Launch Quick Start Wizard to start the wizard The Welcome screen displays see Figure 5 Figure 4 SBG6400 Quick Start Wizard Opening Screen Note The ARRIS logo shown here and on other screenshots throughout this user guide represents the company logo for the manufacturer of the SURFboard SBG6400 Wireless Cable Modem Gateway Figure 5 SBG6400 Quick Start Wizard Welcome Screen ...

Page 20: ...the following to set up your wireless network password in the Passphrase Wi Fi Security Key field ο Keep the default passphrase or Wi Fi Security key listed on the SBG6400 Gateway label ο Enter a password of your choice for your wireless network password The passphrase or Wi Fi Security key is the sign on access code for your wireless network The access code must contain from eight to 64 character...

Page 21: ...allows you to change the current or default login user name and password for accessing the SBG6400 Web Manager Note You must select each checkbox to activate the field to enter your new username and password Otherwise the fields are disabled The Next button is disabled if the username or password was not entered correctly Make sure to repeat the same username and password in their respective field...

Page 22: ...Apply to accept the wireless network settings and open the Settings Applied screen or click Previous to go back and change your wireless network name and or password Wait for your wireless network settings to be saved When it is complete the Settings Applied screen will open Figure 10 SBG6400 Quick Start Wizard Step 6 of 6 Screen 13 Click Exit on the Settings Applied screen Note You can click Prin...

Page 23: ...From the Windows taskbar click the Wireless Link icon to open the list of available wireless networks Figure 11 Sample Available Wireless Networks Window Note If the icon is not visible click the Show hidden icons button shown below Figure 12 Windows Taskbar Icons 2 Locate and then left click on the SBG6400 wireless network name or SSID for example SBG6400 for your SBG6400 from the wireless networ...

Page 24: ...ections to your home network upon log on 4 Click Connect to open the Connect to a Network window Figure 14 Network Connection Window 5 Enter a wireless network security code or passphrase for your wireless network password in the Security key field You can use the Wi Fi Security Key code listed on the SBG6400 gateway label or create your own personal password Note Remember to use a unique combinat...

Page 25: ...sword Figure 15 Network Connection Create Network Password Window Connect Using the Windows Control Panel 1 From the Windows taskbar click Start button and then click Control Panel 2 Click Network and Sharing Center to open the Network and Sharing Center window Figure 16 Control Panel Network and Sharing Center Window 3 Click Manage wireless networks under Control Panel Home to open the Manage Wir...

Page 26: ...r SSID SBG6400 for your SBG6400 in the Network name field The SSID name is located on the gateway label on the bottom of your SBG6400 Note You have the option to customize your wireless network name or SSID after completing your initial wireless network connection However you must use the default SSID listed on the gateway label for the initial gateway installation See Change Your Wireless Network...

Page 27: ...he SBG6400 WPS Pairing Button Use the WPS Pairing Button option to connect your WPS enabled wireless devices The WPS Pairing button automatically assigns a random wireless network name SSID and Wi Fi Security Key to the SBG6400 and other WPS enabled wireless devices to connect to your wireless home network Note To use the WPS Pairing button option your computer hardware must support WPS and also h...

Page 28: ...meters Start the Gateway Web Manager Note You must use the default user name and password listed below to log in to the SBG6400 Web Manager for the first time For network security purposes ARRIS recommends that you change the gateway default user name and password after logging onto the SBG6400 for the first time See Change the Default User Name and Password for more information 1 Open any web bro...

Page 29: ... is uncontrolled pending incorporation in an ARRIS CMS Figure 19 SBG6400 Main Screen Gateway Web Manager Menu Options Main Menu Buttons The SBG6400 main menu buttons are displayed along the top of the SBG6400 Web Manager screen To display the drop down submenu options click the menu button Figure 20 SBG6400 Web Manager Main Menu Buttons ...

Page 30: ... screen Status Provides information about the gateway hardware and software MAC address gateway IP address serial number and related information Additional screens provide diagnostic tools and also allow you to change your gateway user name and password Basic Configures the gateway IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Controls Int...

Page 31: ...You can choose any of the following three options to obtain help information for any SBG6400 Web Manager function General help information is available for any SBG6400 menu option when you click the Help button on that page Overview Help Help Links Field Level Help Overview Help General help information is available when you click Help Overview on the SBG6400 Main Menu Figure 22 Help Overview Scre...

Page 32: ...ist of your gateway configuration settings with applicable links for easy access when you click Help About on the SBG6400 Main Menu The link opens the related configuration screen Figure 23 Help Links Screen Field Level Help More specific help information is available throughout the web manager for field level help when you click the Help link located to the right of the applicable field Figure 24...

Page 33: ...options 3 Click the Refresh button F5 in your web browser to reload the information on the screen Figure 25 SBG6400 Status Product Information Screen View the Gateway Status The Status Connection screen displays information about the RF upstream and downstream channels including downstream channel frequency upstream channel ID and upstream and downstream signal power and modulation This screen als...

Page 34: ...26 SBG6400 Status Connection Screen Back Up Your Gateway Configuration You can save a backup copy of the current gateway settings to your local computer You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want ARRIS recommends that you perform the gateway configuration backup using the SBG6400 default login username and password...

Page 35: ...Show in folder to open the Downloads folder on your computer The backup SBG6400 configuration file was saved to the Downloads folder Restore Your Gateway Settings WARNING This action will delete your current gateway configuration settings including any custom user name and or password and allow you to restore a previously saved gateway configuration Note After the configuration settings are restor...

Page 36: ...There are two methods available for resetting the gateway configuration settings on the SBG6400 Using the SBG6400 Reset button see Reset button Using the SBG6400 Web Manager this section WARNING This process also deletes any custom gateway configurations you may have already created ARRIS recommends that you create a backup copy of your gateway configuration before resetting the gateway See Back U...

Page 37: ...ke effect displays 5 Click OK 6 Click Status on the SBG6400 Main Menu 7 Click Configuration from the Status submenu options to display the Status Configuration screen Figure 29 Status Configuration Screen 8 Click Reboot 9 Log back in using the default username and password ο Username admin ο Password password Note For network security purposes ARRIS recommends that you change the gateway default u...

Page 38: ...important recommendations for securing your wireless home network is to change the default administrator password on your SBG6400 and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your wireless home network is secure you should follow these best practices for user passwords Always create a secure password or pass phrase that is not eas...

Page 39: ...tatus Security screen 6 Confirm that Change Username is displayed in the drop down selection box 7 Complete each field entry but note the following ο All fields for example Current Username Current Password are case sensitive Note For first time logons the current username is admin and the current password is password ο Make sure No is selected under Restore Factory Defaults Figure 30 Change User ...

Page 40: ... Apply to update your password Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network You can also block Java Applets Cookies ActiveX controls popup windows Proxies and website access See Protection Level for more information To set the firewall protection level 1 From any screen click the Firewall Protection Level menu link or cli...

Page 41: ...Parental Control filters that do not include assigned ports will apply to all ports This also applies to MAC addresses as well You can also link each user on your network to specified rules for login time access and content filtering See Parental Control for more information To set Parental Controls 1 From any screen click the Firewall Parental Control menu link or click the Firewall menu button o...

Page 42: ...f the in the Start Port field 9 Enter the Ending port number of the in the End Port field 10 Select TCP UDP or BOTH from the Internet Protocol drop down list 11 Select the days of the week that you want to allow the selected user to access the Internet 12 Select the time range that you want to allow the selected user to access the Internet 13 Select to Allow or Block Internet access for the time a...

Page 43: ...low traffic through those custom ports See Set Up Firewall Protection for more information To configure Port Triggers 1 Click Advanced on the SBG6400 Main Menu bar 2 Click Port Triggers from the Advanced submenu options Figure 35 Create Port Triggers Screen 3 Click Create Port Triggers button to open the Add Port Triggering Entry window Figure 36 Add Port Triggers Screen 4 Enter the starting port ...

Page 44: ... other online services Some allowable services are predefined under the Commonly Forwarded Ports See Figure 39 for a list of commonly used port numbers Note ARRIS recommends that you manually configure the TCP IP settings listed below on the computer you are setting up for remote access Otherwise remote access to your computer will not be available on the Internet IP address Subnet mask Default ga...

Page 45: ...mmonly Forwarded Ports drop down list or see Figure 39 for the list This allows incoming data traffic on the specified ports from only one remote IP address Note To forward a range of ports enter the first number of the port range in the Start Port field and the last number of the port range in the End Port field 5 Do the following to set up your Local IP Address a Enter the IP address of your loc...

Page 46: ...the Internet Consider carefully before configuring a device to be in the DMZ You can configure one computer on your home network to be the DMZ Host That computer will operate outside of the SBG6400 firewall and allow remote access from the Internet to your computer gaming device or other IP enabled device The DMZ Host feature will only allow outside users to have direct access to the designated DM...

Page 47: ... your home so that multiple instances can be logged over a period of time You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored Note The SysLog server must be on the same network as the Private LAN behind the Configuration Manager typically 192 168 0 x To store remote Firewall logs 1 Click the Firewall Remote Log m...

Page 48: ...ccess to your files or other devices on your primary network You have the option to create a PIN or pushbutton method for logging onto your wireless network Set Up Your Wireless Primary Network 1 Open a web browser and log onto the SBG6400 to open the SBG6400 Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6400 Main Menu bar 3 Click Primary Network Set...

Page 49: ... Key recommended ο WPA2 PSK WPA PSK combination Wi Fi Protected Access version 2 with Pre Shared Key and Wi Fi Protected Access with Pre Shared Key ο Unencrypted Allows access to the wireless network without a Wi Fi Security Key ο WPA PSK Wi Fi Protected Access with Pre Shared Key standard encryption ο WPA2 Enterprise Wi Fi Protected Access version 2 provides additional network security and requir...

Page 50: ...cess with the WPS enabled wireless device you want to connect to your wireless network Repeat for each additional WPS enabled device ο Gateway PIN Click Generate PIN to automatically create a new numeric password for logging onto your wireless home network ο Configure by External Registrar Select to Allow or Deny the client to enter the PIN to access a wireless access point on your wireless networ...

Page 51: ...ur wireless guest network in the Mode Required field ο None ο ERP 802 11g mode for the extended PHY rate ο HT 802 11n mode for high throughput 8 Select LAN or Guest from the IP Network drop down list ο LAN Configures the guest network to be part of your primary network and allow guest users to connect to your primary network ο Guest Configures the guest network to only allow access to a specific n...

Page 52: ...PA2 Enterprise Wi Fi Protected Access version 2 provides additional network security and requires a user name and password for network logon ο WPA Enterprise Wi Fi Protected Access provides additional network security and requires a user name and password for network logon 17 Click Apply when done Change Your Wireless Network Name SSID The SSID Service Set Identification is the wireless network na...

Page 53: ...e current wireless password passphrase in the Passphrase field and enter a new passphrase for the wireless network password See Prevent Unauthorized Access for more information 8 Click Apply at the bottom of the screen The new wireless network name should appear in the list of available wireless networks when you reconnect your wireless devices Change the Wireless Channel Network interference may ...

Page 54: ...400 Main Menu bar 3 Click 802 11 Radio from the Wireless submenu options to open the Wireless 802 11 Radio screen Figure 46 Wireless 802 11 Radio Screens 4 Select a channel number from the Channel drop down list that is different from the channel number listed as the Current Channel Note ARRIS recommends to use Channel 6 or 11 if it is not listed as the Current Channel In the Wi Fi spectrum there ...

Page 55: ...f so disconnect the gateway power cord and connect it to another electrical outlet that is not controlled by a light switch Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet Hand tighten each connector if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status o...

Page 56: ...and configured a key on the gateway be sure each affected wireless client has the identical WEP key If this does not solve the problem check whether the client s wireless adapter supports the type of WEP key configured on the gateway Front Panel LED Icons and Error Conditions The SBG6400 front panel LED icons provide status information for the following error conditions Table 6 Front Panel LED Ico...

Page 57: ...ect alteration Acts of God improper handling improper transport improper storage improper use or application improper installation improper testing or unauthorized repair or ii to cosmetic problems or defects which result from normal wear and tear under ordinary use and do not affect the performance or use of the Product ARRIS warranties apply only to a Product that is manufactured by ARRIS and id...

Page 58: ... DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL ARRIS LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principle...

Page 59: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arrisi com 365 095 26377 x 1 10 14 ...