Arris DCX3600, User Manual

Page 1: ...USER GUIDE DCX3600 M VIDEO GATEWAY ...

Page 2: ...ion technology that is protected by U S patents and other intellectual property rights Use of this copy protection technology must be authorized by Rovi Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Rovi Corporation Reverse engineering or disassembly is prohibited Other trademarks and trade names may be used in this document to refer to eit...

Page 3: ...ecified bythemanufacturer Unplugthisapparatusduringlightningstormsorwhenunused forlongperiodsoftime Referallservicingtoqualified servicepersonnel Servicingisrequiredwhentheapparatushasbeendamaged inany way suchasthepowersupplycord orplugisdamaged liquid hasbeenspilled orobjectshavefallenintothe apparatus theapparatushasbeenexposed torainormoisture doesnotoperatenormally orhasbeendropped IMPORTANT ...

Page 4: ...sdevicemay notcause harmfulinterference and 2 thisdevicemustacceptanyinterferencereceived includinginterferencethatmaycauseundesired operation Note Thisequipmenthasbeentested and found tocomplywiththelimitsforaClassBdigitaldevice pursuanttopart15oftheFCC Rules Theselimitsaredesigned toprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation This equipmentusesand canradiatera...

Page 5: ... insulatedand maybeofsufficientstrengthtocauseseriousbodilyinjurywhentouched Thesymbolmayalso appearonschematics CARING FOR THE ENVIRONMENT BY RECYCLING WhenyouseethissymbolonanARRISproduct donotdisposeoftheproductwithresidentialorcommercial waste Recycling your ARRIS Equipment Pleasedonotdisposeofthisproductwithyourresidentialorcommercialwaste Somecountriesorregions suchastheEuropeanUnion haveset...

Page 6: ...king Connection 10 Transcoding 14 The Basics of Transcoding 14 DCX3600 M Authorization 15 DCX3600 M Software 15 Connection to the Home Wireless Network 15 Handheld Device Software 16 Installation 17 Video Connection Options 17 Audio Connection Options 17 Connecting a High Definition TV HDTV for Video 18 Connecting a High Definition TV HDTV for Audio 19 Connecting a High Definition TV HDTV and an A...

Page 7: ...s Figure 1 DCX3600 M Networking Overview 2 Figure 2 DCX3600 M Front View 4 Figure 3 DCX3600 M Rear View 5 Figure 4 A Typical Mixed Ethernet WiFi Home Network 9 Figure 5 A Typical Mixed MoCA WiFi Home Network 10 Figure 6 A Typical IEEE 802 11g WiFi Home Network 12 Figure 7 A Typical Dual Band IEEE 802 11n WiFi Home Network 13 Figure 8 High Definition TV HDTV for Video Connection 18 Figure 9 High De...

Page 8: ...network including IP set tops computers and DLNA media players 1 The DCX3600 M can also convert the incoming video from your cable provider to a format that can be watched on a mobile device This transcoded content is streamed from the DCX3600 M to your smartphone or tablet over the home Wi Fi network This manual provides an overview of the DCX3600 M features operation instructions and troubleshoo...

Page 9: ...Introduction Set Top Entertainment Hub DCX3600 M User Guide 2 365 095 25659 x 1 Figure 1 DCX3600 M Networking Overview ...

Page 10: ...ARRIS use the numbers below The Technical Assistance Center TAC provides assistance 24 hours a day 7 days a week To open a case use one of these contact methods Customers in North American should call the TAC at 888 944 HELP 888 944 4357 Customers outside North America should call the TAC at 215 323 2345 For Spanish language support call 215 323 2346 Contact the TAC by e mail at Tac Helpdesk arris...

Page 11: ...e 1 Top Front Panel Controls Feature Description 1 Power Button Turns ON OFF power to the DCX3600 M 2 Display LEDs Record Home LAN Bluetooth Message 3 Display Shows the time or channel number 4 Video Format Indicators Shows the current video output resolution that is displayed on the television connected to the DCX3600 M 5 Remote Activity LED Blinks to indicate that the DCX3600 M has received a co...

Page 12: ... inputs on a TV 4 Video Composite Video Connects to the standard definition video output on a SDTV 5 HDMI Connects to a high definition TV HDTV Provides both audio and video to the HDTV 6 Digital Audio Optical S PDIF Connects to the Dolby Digital 5 1 audio or PCM output on a digital audio device 7 USB 2 0 Connects to a high speed peripheral device Two USB 2 0 ports are provided 8 Ethernet Connects...

Page 13: ...audio with volume control optical S PDIF Standard Data Features 500GB 3 5 internal hard drive 128MB flash memory upgradeable to 256MB and 512MB 1GB DRAM upgradeable to 1 5GB and 2GB Two Universal Serial Bus USB 2 0 ports on the rear panel 10 100 1000 Mbps Ethernet port RJ 45 eSATA Gen2 3 0 Gbps connector IR remote control interface plus rear panel extender input Optional Features Component Video O...

Page 14: ...3 Approximate DVR Recording Capacities Estimated Recording Hours for Internal Hard Disk Size Standard Digital Channels HDTV Channels 500GB 200 to 350 45 to 90 1 TB 350 to 600 90 to 150 Note ARRIS cannot guarantee the exact amount of programming that each subscriber will be able to record The approximate time depends on the programming type and the encoding format used M CardTM The M Card is requir...

Page 15: ...e used between the DCX3600 M and another gigabit capable device such as a wireless router or network switch in order to achieve gigabit transfer speeds The DCX3600 M Ethernet connection also supports 10BASE T 10 Mbps and 100BASE TX 100 Mbps data transfer speeds depending on the connected device A typical mixed Ethernet WiFi home network is shown in Figure 4 Modern wireless routers combine the func...

Page 16: ...00 M is most easily connected to the home network when the wireless router itself is equipped with MoCA functionality In this case the DCX3600 M is automatically connected to the MoCA equipped wireless router via the network of interconnected coaxial cables within the home At the time of the initial launch of the DCX3600 M however a limited number of MoCA enabled wireless routers are available for...

Page 17: ...ible to degradation by a number of factors including RF interference device proximity and wall floor construction materials it is always recommended to use a wired connection such as Ethernet or MoCA between the DCX3600 M and the wireless router whenever possible Recognizing that such a wired connection is not always feasible the DCX3600 M is available with an optional 802 11n Wi depending upon th...

Page 18: ...t the ability of the DCX to make programming content available to portable wireless devices in the home 5 The IEEE 802 11n wireless standard defined the next generation of wireless networking following the 802 11g standard 802 11n can operate in either the 2 4 GHz frequency band or the 5 GHz frequency band although the standard only requires support for operation within the 2 4 GHz frequency band ...

Page 19: ...ed since it is heavily used by a number of devices microwave ovens Bluetooth devices cordless phones baby monitors etc that can interfere with and degrade the performance of 2 4 GHz wireless networks the 5 GHz frequency is much larger and has far fewer sources of interference As a result wireless networks operating in the 5 GHz frequency band are capable of much higher data transfer rates up to 60...

Page 20: ...r wireless video devices in the home such as tablets and smartphones This increased capability to share programming content is due to the fact that the 5 GHz frequency band supports much greater data transfer rates and is much less susceptible to degradation from other wireless devices in the home Figure 7 A Typical Dual Band IEEE 802 11n WiFi Home Network 6 When encoded using MPEG 2 video compres...

Page 21: ... the home Wireless networks particularly those using 2 4 GHz 802 11b g n connections can have difficulty streaming MPEG 2 high definition video services reliably due to their high sustained bandwidth requirements The integrated transcoder in the DCX3600 M converts broadcast television services into formats that are more likely to be supported by modern handheld playback devices and also require mu...

Page 22: ...n transcoder that can support the streaming of transcoded broadcast television services to up to two handheld playback devices at the same time the cable service provider must first authorize the DCX3600 M to provide these services for the subscriber DCX3600 M Software To enable the integrated transcoder and stream broadcast television services to handheld video devices within the home the DCX3600...

Page 23: ... from the appropriate application marketplace for the device 1 DCX3600 M provisioned with transcoding streaming compatible software platform code 3rd party application 2 Handheld wireless 802 11b g n ac device capable of decoding AVC video content and AAC audio content either hardware or software decoding depending on processor and the streaming application 3 Active WiFi network in the home 802 11...

Page 24: ...nal feature HDTV and SDTV Component Video Connects to the color coded component video input on a high definition TV HDTV Video composite SDTV only Composite Video Connects to the standard definition video output on a SDTV Audio Connection Options When connecting to a home theater receiver depending on its inputs you can use the following DCX3600 M series audio outputs Table 5 DCX3600 M Audio Outpu...

Page 25: ...e HDMI output on the DCX3600 M using an HDMI to DVI converter cable or adapter 3 Otherwise use the component video YPbPr connectors L R audio connection or digital audio S PDIF connection is required for sound with component video Note Make sure to match up each signal to the same connection on the TV or the colors will not appear correctly on the TV Figure 8 High Definition TV HDTV for Video Conn...

Page 26: ...Installation Set Top Entertainment Hub DCX3600 M User Guide 19 365 095 25659 x 1 Connecting a High Definition TV HDTV for Audio Figure 9 High Definition TV HDTV for Audio Connection ...

Page 27: ...ver includes an HDMI input and output the DCX3600 M s HDMI output can be connected directly to the A V receiver s input and the A V receiver s HDMI output directly to the TV Because HDMI provides both video and audio output no additional audio connections to the A V Receiver and TV are required Figure 10 High Definition TV HDTV and an A V Receiver for Video Connection ...

Page 28: ...ideo and audio output no additional audio connections to the A V Receiver and TV are required Note If the receiver can check the baseband and digital audio S PDIF ports for appropriate channels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the digital audio connection The baseband connections are not necessar...

Page 29: ...inition TV Connect the stereo audio cable to the audio L or R connector on the DCX3600 M and the audio left and audio right connectors on the SDTV Make the video connection between the DCX3600 M and the television using the composite video output on the DCX3600 M Figure 12 Standard Definition TV Connection ...

Page 30: ...e that a traditional IR remote control does not require any such pairing process If you need to manually pair or unpair your RF remote control with your DCX3600 M please use the procedures detailed below RF4CE Remote Paring and Un Pairing Instruction Pairing 1 Entering pairing mode with the pairing keycode sequence IR command the POWER key is pressed and released and then INFO key is pressed withi...

Page 31: ...test the remote control Table 6 Remote Control Test Feature Testing Procedure Power ON Press Power on the remote control to turn ON the DCX3600 M Channel Selection Scan through the channels using the Channel Up or Down keys Tune to several channels by entering the channel number using the numeric keys Volume Control Press Volume Up or Down to increase or decrease the volume Press Mute to turn the ...

Page 32: ...HDMI connection between the DCX3600 M and the television be sure to have the cable connected and the TV powered on before adjusting the video settings To optimize the output settings 1 Ensure the DCX3600 M is installed properly 2 With the set top in stand by mode press the MENU key on the remote control 3 If the TV is on the on screen User Settings menu lists the DCX3600 M settings that can be adj...

Page 33: ...gital Send Dolby Digital audio over the digital outputs HDMI Send appropriate audio format as per auto negotiation between STB and TV when connected over HDMI If the negotiation indicates o PCM send decoded audio in PCM format over the digital outputs o Dolby Digital send Dolby Digital audio over the digital outputs Dolby Digital Plus send Dolby Digital Plus over HDMI and Dolby Digital over SPDIF ...

Page 34: ... Video Sharpness setting affects all of the video outputs By default the sharpness level of 3 is selected The DCX3600 M supports five distinct levels of video picture sharpness A value of 1 corresponds to a softer picture while a value of 5 corresponds to a sharper picture The best sharpness setting depends upon the video connection being used the display quality of the TV and personal preference ...

Page 35: ... M front panel instead of the remote control The batteries in the remote control may be depleted If you are attempting to use an RF remote control to power on the DCX3600 M the DCX3600 M will not respond if the remote control has not been properly paired with the DCX3600 M Consult the RF4CE section of this manual for the procedures to pair and un pair an RF remote control with the DCX3600 M The re...

Page 36: ... speakers There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input source for the DCX3600 M Verify that the DCX3600 M is powered on and tuned to an authorized cable channel Verify that all video cables between the DCX3600 M and the TV are firmly connected Verify that the coaxial cable feed is firmly connected to the DCX3600 M and the wall jack If the DCX...

Page 37: ...e 30 365 095 25659 x 1 Common Bootloader OSS Attribution Text Common Bootloader Open Source Software Attribution Text Summary Listing of OSS Component Licenses by Family openssl_license openssl 0 9 8l BSD_license parseX509Cert ZLIB license Zlib 1 1 3 Broadcom CFE license Broadcom CFE 5 ...

Page 38: ... products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes softw...

Page 39: ...software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS I...

Page 40: ...restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be remo...

Page 41: ... trademark or logo of Broadcom Corporation Neither the Broadcom Corporation name nor any trademark or logo of Broadcom Corporation may be used to endorse or promote products derived from this software without the prior written permission of Broadcom Corporation 3 THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABI...

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