Arris SURFboard SBG6580, User Manual

Page 1: ...User Guide SURFboard SBG6580 Wireless Cable Modem Gateway ...

Page 2: ...ther the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi Protected Access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance ARRIS pro...

Page 3: ...or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs and convenience receptacles and e...

Page 4: ... into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause und...

Page 5: ... Spectrum DSSS and Orthogonal Frequency Division Multiple Access OFDMA radio technologies The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with The IEEE 802 11 Standard on Wireless LANs Revision B Revision G and Revision N as defined and approved by the Institute of Electrical Electronics Engineers The Wireless Fidelity Wi Fi certification as d...

Page 6: ... not dispose of the product with residential or commercial waste Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region...

Page 7: ...Launch the SBG6580 Quick Start Wizard 11 Set Up a Wireless Network Connection Using Your Computer 13 Quick Connect Using the Windows Taskbar 13 Connect Using the Windows Control Panel 15 Use the SBG6580 WPS Pairing Button 17 Test Your Wireless Network Connection 18 Managing Your Gateway and Connected Networks 19 Start the Gateway Web Manager 19 Gateway Web Manager Menu Options 20 Get Help 21 Overv...

Page 8: ...Up a Wireless Guest Network 36 Change Your Wireless Network Name SSID 37 Change the Wireless Channel 39 Troubleshooting Tips 40 Solutions 40 Front Panel LED Icons and Error Conditions 41 Gateway Configuration Screen Definitions 42 Basic Screens 42 Basic Setup 42 DHCP 43 DDNS 45 Backup and Restore 46 Advanced Screens 47 Options 47 IP Filtering 49 MAC Filtering 50 Port Filtering 50 Port Triggers 51 ...

Page 9: ...ggers Field Descriptions 52 Table 16 Advanced Port Forwarding Field Descriptions 54 Table 17 Advanced DMZ Host Field Descriptions 54 Table 18 Firewall Protection Level Field Descriptions 56 Table 19 Firewall Parental Control Set Time Zone Field Descriptions 57 Table 20 Firewall Parental Control Field Descriptions 57 Table 21 Firewall Local Log Field Descriptions 59 Table 22 Firewall Remote Log Fie...

Page 10: ...iggers Screen 32 Figure 31 Create Port Triggers Screen 32 Figure 32 Advanced DMZ Host Screen 33 Figure 33 Firewall Remote Log Screen 34 Figure 34 Wireless Primary Network Screen 35 Figure 35 Wireless Guest Network Screen 37 Figure 36 Wireless Primary Network Page 38 Figure 37 Wireless 802 11 Radio Screen 39 Figure 38 Basic Setup Screen 42 Figure 39 Basic DHCP Screen 44 Figure 40 Basic DDNS Screen ...

Page 11: ...Contents SURFboard SBG6580 Wireless Cable Modem Gateway User Guide ix 365 095 25397 x 1 Figure 55 Firewall Local Log Screen 58 Figure 56 Firewall Remote Log Screen 60 ...

Page 12: ...plemented in this newer firmware version may not be applicable to earlier firmware releases If the information and graphics in this guide do not match your SBG6580 please refer to an earlier version of the SBG6580 User Guide Part number 574808 001 e In The Box Note For retail purchases only if you purchased the SBG6580 Wireless Cable Modem Gateway from a retail store the items listed below should ...

Page 13: ... High speed Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems ο Windows 8 ο Windows 7 Service Pack 1 SP1 ο Windows Vista SP2 or later ο Windows XP SP3 Note Microsoft no longer supports Windows XP However the SBG6580 should still function without any problems ο Mac 10 4 or higher ο UNIX ο Linux Contact Information For technical...

Page 14: ...not flash Green Power is properly connected Scanning for a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channels Scanning for an Internet...

Page 15: ...on button Not applicable no LED on button The Wireless LED see above will flash Amber to indicate the WPS pairing process is in progress Indicates DOCSIS 3 0 operation high speed Internet access which may not be available in all locations Check with your service provider for availability in your area Wi Fi Protected Setup WPS Wi Fi Protected Setup WPS is a wireless network setup option that provid...

Page 16: ...ted Reset button once using the end of a paper clip or other small object with a narrow tip and then release To reset the gateway configuration back to the factory default settings press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip and then release See Reset Your Gateway Settings for more information on an alternative metho...

Page 17: ... Gateway Label Figure 3 SBG6580 Gateway Label The gateway label is located on the bottom of the SBG6580 It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support To receive Internet service you will have to contact your service provider for assistance Make sure you have the gateway Model SBG6580 Gateway MAC address HFC MAC ID and...

Page 18: ...existing cable and electrical wall outlets For the best Wi Fi coverage a central location in your home or building is recommended Note The following installation procedure covers the wired Ethernet connection process so that you can confirm that the SBG6580 was properly installed and can connect to the Internet Figure 4 SBG6580 Connection Diagram 1 Check that a coaxial cable is already connected t...

Page 19: ...k or press Enter The ARRIS website should open If it did not open please contact your service provider for assistance 5 Check that the Power Receive Send and Online front panel LEDs on the SBG6580 light up in sequential order See Front Panel for additional LED status information ο If all four LEDs did not light up solid and you also do not have an Internet connection you may have to contact your s...

Page 20: ...ting template as a guide for drilling holes in the wall see Figure 6 WARNING The wall mounting template is intended as a sample representation of the SBG6580 side view The mounting hole dimensions shown on the template may not be accurate BEFORE drilling any holes in the wall check to ensure that your measurements match the hole markings on the side of the SBG6580 There must be 10 inch 2 5 mm betw...

Page 21: ...Installing the Gateway SURFboard SBG6580 Wireless Cable Modem Gateway User Guide 10 365 095 25397 x 1 Wall Mounting Template Figure 6 SBG6580 Wall Mounting Template ...

Page 22: ...eless network settings on your SBG6580 It configures your wireless network name SSID Wi Fi Security key network password and Wi Fi Security code IMPORTANT NOTE The quick start wizard uses default settings already configured for your SBG6580 to set up your wireless network You can keep the default settings for now to quickly connect your wireless network and then customize your wireless network at ...

Page 23: ...e Wi Fi Network Name Passphrase screen 7 Do one of the following to set up your wireless network name in the Network Name SSID field ο Keep the default network name or SSID listed on the SBG6580 Gateway label ο Enter a name of your choice for your wireless network Your new network name must contain from one to 32 alphanumeric characters Note You have the option to customize your wireless network n...

Page 24: ... Keep the default 2 4 GHz Band recommended ο Select 5 GHz Band Note The 2 4 GHz frequency range is recommended for backward compatibility purposes because older wireless devices cannot connect to 5 GHz frequencies 12 Click Next to open the Review Settings screen and verify your wireless network settings 13 Click Apply to accept the wireless network settings and open the Settings Applied screen or ...

Page 25: ...y label on the bottom of your SBG6580 Note You have the option to customize your wireless network name or SSID after completing your initial wireless network connection However you must use the default SSID listed on the gateway label for the initial gateway installation See Change Your Wireless Network Name SSID for more information 3 Select Connect automatically to set up your wireless devices f...

Page 26: ...r to use a unique combination of letters numbers and characters to create a more secure password See Prevent Unauthorized Access for more information 5 Select Hide characters and then click OK to encrypt your network Security key or network password Figure 12 Network Connection Create Network Password Window Connect Using the Windows Control Panel 1 From the Windows taskbar click Start button and ...

Page 27: ...the Manually Connect to a Wireless Network window Figure 14 Manually Connect to a Wireless Network Window 5 Click Manually create a network profile to open another Manually Connect to a Wireless Network window Figure 15 Manually Connect to a Wireless Network Window 6 Enter the Motorola wireless network name or SSID MOTOROLA for your SBG6580 in the Network name field The SSID name is located on the...

Page 28: ...nd characters to create a more secure password See Prevent Unauthorized Access for more information 10 Select Hide characters to prevent your Security Key or password from displaying in the field 11 Select Start this connection automatically so that your wireless devices will automatically connect to the wireless network upon login 12 Click Next to complete the wireless network setup The Successfu...

Page 29: ...580 and other wireless devices are connected to your wireless home network 1 If the devices are connected disconnect the Ethernet cable from your computer and the SBG6580 2 Open a web browser on your computer 3 Type a valid URL www arrisi com in the address bar and then click or press Enter If the website did not open please contact your service provider or call ARRIS Technical Support at 1 877 46...

Page 30: ... Note You must use the default user name and password listed below to log in to the SBG6580 Web Manager for the first time For network security purposes we highly recommend that you should change the gateway default user name and password after logging onto the SBG6580 for the first time See Change the Default User Name and Password for more information 1 Open any web browser on the computer conne...

Page 31: ...enu Buttons The SBG6580 main menu buttons are displayed along the top of the SBG6580 Web Manager screen To display the drop down submenu options click the menu button Figure 17 SBG6580 Web Manager Main Menu Buttons Main Menu Links The SBG6580 main menu and related submenu option links are also displayed along the bottom of the SBG6580 Web Manager screen To open a submenu option click the link ...

Page 32: ...nfigures the gateway IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Controls Internet protocols which configure and monitor how the gateway routes IP traffic on the SBG6580 Wireless Configures and monitors the gateway wireless networking features Firewall Configures and monitors the gateway firewall Help Provides general information to help...

Page 33: ...Help Overview Screen Help Links Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help About on the SBG6580 Main Menu The link opens the related configuration screen Figure 20 Help Links Screen Field Level Help More specific help information is available throughout the web manager for field level help when you click the Help link lo...

Page 34: ... F5 in your web browser to reload the information on the screen Figure 21 SBG6580 Status Product Information Screen View the Gateway Status The Status Connection screen displays information about the RF upstream and downstream channels including downstream channel frequency upstream channel ID and upstream and downstream signal power and modulation This screen also displays IP lease information in...

Page 35: ...ent gateway settings to your local computer You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want We highly recommend that you perform the gateway configuration backup using the SBG6580 default login username and password To create a back up copy of your gateway settings 1 Click Basic on the SBG6580 Main Menu 2 Click Backup a...

Page 36: ...ateway will automatically reboot and you will have to log on using the default username admin and password motorola 1 Click Basic on the SBG6580 Main Menu 2 Click Backup and Restore from the Basic submenu options 3 Click Browse to search for a previously saved gateway configuration file 4 Click Restore The gateway will automatically reboot Reset Your Gateway Settings At any time you can reset the ...

Page 37: ...t username and password and restore the original gateway configuration The message This action will restore factory default settings Please reboot the modem for new settings to take effect displays 5 Click OK 6 Click Status on the SBG6580 Main Menu 7 Click Configuration from the Status submenu options to display the Status Configuration screen 8 Click Reboot 9 Log back in using the default usernam...

Page 38: ...rator password on your SBG6580 and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your wireless home network is secure it is recommended that you follow these best practices for user passwords Always create a secure password or passphrase that is not easily guessed Use phrases instead of names so that it may be easier for you to remembe...

Page 39: ... Note For first time logons the current username is admin and the current password is motorola ο Make sure No is selected under Restore Factory Defaults Figure 25 Change User Name Screen 8 Click Apply to update your user name 9 Click Change Username drop down arrow to display Change Password 10 Complete each field entry but note the following ο Username is the Current Username ο All fields are cas...

Page 40: ...any screen click the Firewall Protection Level menu link or click the Firewall menu button on the SBG6580 Main Menu and then select Protection Level Figure 27 Firewall Protection Level Screen 2 Click the Firewall Protection Setting drop down button to select the firewall protection level Possible values ο Off ο Low ο Medium ο High recommended Note Selecting Off will disable firewall protection on ...

Page 41: ...l apply to all ports This also applies to MAC addresses as well You can also link each user on your network to specified rules for login time access and content filtering See Parental Control for more information To set Parental Controls 1 From any screen click the Firewall Parental Control menu link or click the Firewall menu button on the SBG6580 Main Menu and then select Parental Control Figure...

Page 42: ...low the selected user to access the Internet 11 Select the time range that you want to allow the selected user to access the Internet 12 Select to Allow or Block Internet access for the time and days you set previously 13 Select On or Off in the Enabled field to enable or disable this Parental Control restriction 14 Click Apply when done Set Up Port Triggers You can use Port Triggers to configure ...

Page 43: ...ed in the Trigger Start Port field 5 Enter the ending port number for the port to be triggered in the Trigger End Port field 6 Enter the starting port number of the Port Trigger range in the Target Start Port field 7 Enter the ending port number of the Port Trigger range in the Target End Port field 8 Select TCP UDP or BOTH from the Protocol drop down list 9 Enter a unique name in the Description ...

Page 44: ...Menu bar 2 Click DMZ Host from the Advanced submenu options Figure 32 Advanced DMZ Host Screen 3 Enter the last one to three digits from 2 to 254 of the IP address of the computer or gaming device that you are setting up as the DMZ host 4 Click Apply Note Remember to reset the IP address back to 0 zero to close all the ports when you are finished with the needed application If you do not reset the...

Page 45: ...ll Remote Log Screen 2 Select all desired event types that you want to monitor This will activate the SysLog monitoring feature 3 Enter the last digits from 10 to 254 of the SysLog server s IP address Note Normally the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page 4 Click Apply ...

Page 46: ... Primary Network 1 Open a web browser and log onto the SBG6580 to open the SBG6580 Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6580 Main Menu bar 3 Click Primary Network Settings from the Wireless submenu options Figure 34 Wireless Primary Network Screen 4 Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless networkin...

Page 47: ...reless network ο Gateway PIN Click Generate PIN to automatically create a new numeric password for logging onto your wireless network ο Client PIN Enter a numeric password for connecting to your wireless network and then click Add 12 Click Apply when done Set Up a Wireless Guest Network Note This feature may be disabled on your SBG6580 Some service providers or cable operators do not allow for sec...

Page 48: ...k STAs 16 Select Encrypted or Unencrypted in the Wireless Security field to turn ON or OFF encryption 17 Click Apply when done Change Your Wireless Network Name SSID The SSID Service Set Identification is the wireless network name assigned to your SBG6580 wireless primary and guest networks The default SSID which is listed on the gateway label is automatically populated in the network configuratio...

Page 49: ...ed in the Wireless Network field to turn ON wireless networking on your home network 5 Delete the current network name in the Network Name SSID field and then enter a new name of your choice for your wireless network The network name can contain any combination of up to 32 alphanumeric characters 6 Make sure Enabled is selected in the Network Name SSID Broadcast field 7 Delete the current wireless...

Page 50: ... to change the wireless channel on the SBG6580 1 Open a web browser and log onto the SBG6580 to open the SBG6580 Web Manager See Start the Gateway Web Manager for more information 2 Click Wireless on the SBG6580 Main Menu bar 3 Click 802 11 Radio from the Wireless submenu options to open the Wireless 802 11 Radio screen see Figure 37 Figure 37 Wireless 802 11 Radio Screen 4 Select a channel number...

Page 51: ...gateway power cord and connect to another electrical outlet that is not controlled by a light switch Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet Hand tighten each connector if necessary Check the Ethernet cable to make sure it is properly connected to the gateway and computer On the front panel check the status of the LED icons and ref...

Page 52: ... key on the gateway be sure each affected wireless client has the identical WEP key If this does not solve the problem check whether the client s wireless adapter supports the type of WEP key configured on the gateway Front Panel LED Icons and Error Conditions The SBG6580 front panel LED icons provide status information for the following error conditions Table 6 Front Panel LED Icons and Error Con...

Page 53: ...s This section provides detailed field definitions for the following ARRIS SBG6580 network configuration screens Basic Advanced Firewall Basic Screens Basic Setup You can use the SBG6580 Basic Setup screen to configure basic SBG6580 IP related configuration data including your local network configuration and WAN connection type Figure 38 Basic Setup Screen B ...

Page 54: ... the SBG6580 on your home network LAN Media Access Control address is set of 12 hexadecimal digits that are assigned during manufacturing to uniquely identify the hardware address of the SBG6580 access point WAN IP Address The public WAN IP address of your SBG6580 which is either dynamically or statically assigned by the cable operator MAC Address Media Access Control address a set of 12 hexadecim...

Page 55: ... the SBG6580 DHCP Server Starting Local Address Enter the starting IP address to be assigned by the SBG6580 DHCP server to clients in dotted decimal format Default is 192 168 0 2 Max Number of Network Devices Sets the maximum number of clients for the SBG6580 DHCP server to assign a private IP address Lease Time Sets the time in seconds that the SBG6580 DHCP server leases an IP address to a client...

Page 56: ...computer for processing your requests when you are visiting various Internet sites Figure 40 Basic DDNS Screen Table 9 Basic DDNS Screen Field Descriptions Field Description DDNS Service Select Disabled or select wwwDynDNS org to enable the DDNS service Username Enter your user name for the Dynamic Domain Name system Password Enter your password for the Dynamic Domain Name system Host Name Enter t...

Page 57: ...teway configuration settings locally on your computer or restore previously saved gateway configurations Figure 41 Basic Backup Restore Screen Table 10 Basic Backup Restore Field Descriptions Field Description Browse Allows you to search for a file on your computer to retrieve or save the gateway configuration Restore Restores a previously saved gateway configuration Backup Creates a back up copy ...

Page 58: ...G6580 Wireless Cable Modem Gateway User Guide 47 365 095 25397 x 1 Advanced Screens Options You can use the Advanced Options to set the operating modes for adjusting how the SBG6580 routes IP traffic on your home network Figure 42 Advanced Options Screen ...

Page 59: ...WAN IP address at Port 8080 of the SBG6580 Web Manager from anywhere on the Internet For example in the Internet browser URL window type http WanIPAddress 8080 to access the SBG6580 Web Manager remotely Multicast Enable Allows multicast specific traffic denoted by a multicast specific address to be passed to and from the computers on the home network LAN behind the SBG6580 Web Manager UPnP Enable ...

Page 60: ...omatically from the SBG6580 Web Manager s IP address Figure 43 Advanced IP Filtering Screen Table 12 Advanced IP Filtering Field Descriptions Field Description Start Address Enter the starting IP address range of the computers for which you want to deny access to the SBG6580 WAN Be sure to only enter the least significant byte of the IP address End Address Enter the ending IP address range of the ...

Page 61: ...MAC Address button Repeat for up to 20 MAC addresses Remove MAC Address Enter the MAC address filter that you want to delete block and click Remove MAC Address button Clear All button Deletes all of your MAC Address filters Port Filtering Port filtering allows you to define port filters to prevent all devices from sending outgoing TCP UDP traffic to the WAN on specific IP port numbers By specifyin...

Page 62: ...iltering range Protocol Select TCP UDP or BOTH from the drop down list Enabled Select to activate or deselect to deactivate the selected IP port triggers Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN This allows special applications that require specific port numbers with bi directional traffic to function properly Applications such as video c...

Page 63: ... TCP UDP or BOTH Description Name to identify the port trigger Enabled Lets you turn On or Off the selected IP port triggers Port Forwarding Port forwarding allows you to run a publicly accessible server on your home network by specifying the mapping of TCP UDP ports to a local computer This enables incoming requests on specific port numbers to reach web servers FTP servers and mail servers for ex...

Page 64: ...095 25397 x 1 A table of commonly used port numbers is also displayed on the page for your convenience These are some of the ports used by common applications Figure 48 Commonly Used Port Forwarding Port Numbers List Figure 49 Advanced Create Port Forwarding Screen Figure 50 Advanced Port Forwarding Screen ...

Page 65: ...l operate outside of the SBG6580 firewall This feature allows you to set up a separate subnetwork for remote access from the Internet to your computer gaming devices or other IP enabled device so that your home network is not exposed to hackers or other external attacks from the Internet Outside users will only have direct access to the designated DMZ Host device and not your home network If you s...

Page 66: ...d internal and external connection requests ο Session creation and termination ο Outside attacks intrusion detection Protection Level The Firewall Protection Level screen has various settings related to blocking or exclusively allowing different types of data through the SBG6580 from the WAN to the LAN There are three security firewall protection levels which correspond to how many services are al...

Page 67: ...lick Apply when done Allowed Services Listing of the websites you selected to allow access to from your home network Parental Control You can use the Parental Control screen to set up user access restrictions on a specific device connected to your SBG6580 network You can set up the following Parental Controls Allow or block access to specific Internet sites Allow or block access to specific MAC ad...

Page 68: ...y Adjust for Daylight Saving Time Select Yes or No if you want the time to change for Daylight Saving Time Figure 54 Firewall Parental Control Screen Table 20 Firewall Parental Control Field Descriptions Field Description Description Enter a name to create a new user profile MAC Address Enter the 12 digit hexadecimal hardware address of the device that you are setting up for parental controls The ...

Page 69: ...DP or Both for the Internet protocol Days Select the days of the week that the selected user can access the Internet Time Set the start and end time of day that the selected user can access the Internet Allow Block Set to allow or block Internet access for the time defined above Enabled Turn ON or OFF this Parental Control restriction Time Zone Update the related time information for your location...

Page 70: ...dividual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored There are four types of Firewall reports that you can monitor and log Permitted Connections Select to notify the server to send you email logs identifying who is connecting to your network Blocked Connections Select to notify the server to send you email logs identifying who was...

Page 71: ...ion of who is connecting to your network Blocked Connections Select if you want email notification of who is blocked from connecting to your network Known Internet Attacks Select if you want email notification of known Internet attacks against your network Product Configuration Events Select if you want email notification of the basic product configuration events to Syslog server at 192 168 0 x En...

Page 72: ... operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General Information The warranties described in this Section shall not apply i to any Product subjected to accident misuse neglect alteration Acts of God improper handling improper transport improper storage improper use or app...

Page 73: ...ES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL ARRIS LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and ...

Page 74: ...ARRIS Enterprises Inc 3871 Lakefield Drive Suwanee GA 30024 www arrisi com 365 095 25397 x 1 06 14 ...