Arris SURFboard SBR-AC1200P, User Manual

Page 1: ...SURFboard SBR AC1200P Wi Fi Router User Guide PN 365 095 28243 Release 33 ISSUE 1 3 December 2015 December 2015 ...

Page 2: ...all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantabilit...

Page 3: ...are 12 Windows 13 Mac OS 13 Linux Unix 13 About this Manual 13 Contact Information 14 3 Installing the Wi Fi Router 15 Front Panel 15 Rear Panel 15 Indicator Lights for the SBR AC1200P 16 Selecting an Installation Location 17 Desktop Mounting Instructions 17 Factors Affecting Wireless Range 17 Ethernet Wireless or Gigabit Home Networking 18 Connecting the Wi Fi Router 19 Configuring the Wireless C...

Page 4: ...ew 36 Help Links 37 Field Level Help 37 View the Wi Fi Router Product Information 37 Test Your Connection 38 Set Up DHCP 39 Set Up Dynamic DNS 39 View Your IPv6 Configuration 40 View Your USB Configuration and Status Information 40 Disable LEDs on the Back Panel 41 Back Up Your Wi Fi Router Configuration 41 Restore Your Configuration Settings 42 Reset Your Configuration Settings 42 Update Your Wi ...

Page 5: ...Fboard SBR AC1200P Wi Fi Router User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 5 Configure Wireless Media Settings 52 Set Up Parental Controls 52 Set Up Port Triggers 54 Set Up Port Forwarding 54 Set Up the DMZ Host 56 ...

Page 6: ...n Power Conversion on the AC and Ethernet lines When the Wi Fi Router is connected to a local computer through Ethernet cables the computer must be properly grounded to the building residence AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s specifications Ensure proper ventilation Position the Wi Fi Router ...

Page 7: ... the country code is preset and cannot be changed Per FCC regulations the country code setting for all Wi Fi products marketed in the U S must be fixed to U S operational channels only Operation of this device is restricted to indoor use only RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and opera...

Page 8: ... non contrôlé Cet équipement doit être installé et utilisé avec un minimum de 30 cm de distance entre la source de rayonnement et votre corps Industry Canada ICES 003 Compliance Label CAN ICES 3 B NMB 3 B Industry Canada ICES 006 Compliance Label CAN ICES 6 NMB 6 IC Warning This radio transmitter IC 6670A SBRAC1200P has been approved by Industry Canada to operate with the antenna types listed belo...

Page 9: ...RFboard SBR AC1200P Wi Fi Router User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 9 Antenne Gain de crête dBi Type Connecteu r 2400 2483 5MH z 5150 5250MH z 5725 5850MH z Dipôl e I pex 1 83 Dipôl e I pex 2 02 PIFA I pex 2 87 3 60 PIFA I pex 3 23 3 82 ...

Page 10: ...oard RipCurrent feature using G hn Power Line Communication also allows you to place wired and wireless extenders around your home using your AC power grid and existing AC outlets to allow for network connectivity in or around your home environment About The Wi Fi Router The SBR AC1200P is more than just a Wi Fi Router This advanced Access Point is the start of a new home network experience that o...

Page 11: ...ork over existing AC wiring and outlets There s no need to run additional cables your devices can communicate at data rates up to 1 Gb s using the network of power lines that already exists in your home The SBR AC1200P uses the power cable connected to the Wi Fi Router to connect to your home AC power grid RipCurrent is based on G hn which is an ITU Specification managed by the HomeGrid Forum http...

Page 12: ...tems in the package Ethernet Cable for WAN input In addition to the Ethernet cable provided you may need additional Ethernet cables if you want to connect to wired clients Please use a standard CAT 5e or CAT 6 rated Ethernet cable with RJ45 type connectors on both ends You can buy Ethernet cables from any electronics retailer and many discount stores System Requirements The SURFboard Wi Fi Router ...

Page 13: ...Mac OS 9 2 Open Transport recommended or Mac OS X A supported Ethernet or wireless LAN connection must be available Linux Unix Hardware drivers TCP IP and DHCP must be enabled in the kernel A supported Ethernet or wireless LAN connection must be available About this Manual This manual covers the SURFboard SBR AC1200P Wi Fi Router The model number is on the label affixed to the bottom of the Wi Fi ...

Page 14: ...lf help technical support and product documentation We can also provide technical assistance via chat and email on the support website ARRIS Support is available by phone at 877 466 8646 Please be prepared to provide your product s model number and serial number which can be found on the Wi Fi Router s label For information on additional SURFboard products or to purchase SURFboard products includi...

Page 15: ...You have all the Items You Need The modem and power outlets are available nearby Front Panel The front of the Wi Fi Router has a single LED that indicates the status of the Wi Fi Router Color Behavior Description Solid green Normal operation Solid amber Standby mode Flashing amber WPS pairing mode Flashing red Start up error mode Rear Panel The rear of the Wi Fi Router has the following connectors...

Page 16: ...ctors for use with a computer Ethernet port Reset hole Resets the Wi Fi Router as if you power cycled the unit Use a pointed non metallic object to press this button Note If you hold the Reset button for more than ten seconds the Wi Fi Router will be reset to the factory default settings and will reboot Indicator Lights for the SBR AC1200P The Wi Fi Router has several LED indicator lights on the r...

Page 17: ... 30m 65m for 2 4 GHz signals and less for 5 GHz signals A number of factors can affect connection range as described below Desktop Mounting Instructions Position the Wi Fi Router so that Air flows freely around it The back faces the nearest wall It will not fall to the floor if bumped or moved The sides of the unit are not blocked If the modem is not located in an ideal location for the Wi Fi Rout...

Page 18: ...et Wireless or Gigabit Home Networking There are three ways to connect the computer or other equipment to the Wi Fi Router The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network LAN You can use the Ethernet connection if the computer has built in Ethernet hardware The SBR AC1200P provides support...

Page 19: ...rts you will need an Ethernet switch available at computer retailers Connecting the Wi Fi Router 1 Unplug the power to turn off the Internet services modem 2 Connect one end of the Ethernet cable included to the modem and the other end to the WAN port on the Wi Fi Router 3 Reconnect the plug on the modem to turn the modem back on Wait approximately 2 minutes to allow the modem to fully power up 4 ...

Page 20: ...1200P Wi Fi Router User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 20 Note At a minimum you should set a login password and set up wireless security Refer to Setting Up a Wireless Network Connection page 25 for complete instructions on configuring the wireless connection ...

Page 21: ...uring the IP address contact ARRIS Technical Support for assistance Please note operating system specific commands for configuring computer network options are not provided in this document The same general steps provided below apply to the following Microsoft Windows operating systems Windows 8 Windows 7 Windows Vista Windows XP Note For Mac UNIX and Linux computers please follow the instructions...

Page 22: ...ide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 22 2 Click View network status and tasks to open the Network and Sharing window 3 Click Change adapter settings from the Control Panel Home pane to open the Network Connections window 4 Click Local Area Connection to open the Local Area Connection Status window ...

Page 23: ...ies to open the TCP IPv4 Properties window 7 Select Obtain an IP address automatically and Obtain DNS server address automatically 8 Click OK to save the TCP IP settings and close the Internet Protocol Properties window 9 Step through to close the remaining windows and exit Verify Renew Your IP Address 1 Open a command prompt window using the Start button and Run command from the Taskbar on your d...

Page 24: ...BR AC1200P Wi Fi Router User Guide Copyright ARRIS Enterprises Inc 2015 All Rights Reserved 24 4 To renew the IP address type ipconfig renew and press Enter A new IP address for your computer or other Ethernet enabled device will display 5 Type exit and then press Enter to return to Windows ...

Page 25: ...Wizard Set Up a Wireless Network Using Your Computer After setting up your wireless network connection you should check to make sure you can connect to your wireless network See Test Your Wireless Network Connection page 29 for more information Launch the SBR AC1200P Quick Start Wizard The SBR AC1200P Quick Start Wizard is a six step application to help you quickly configure your basic wireless ne...

Page 26: ...the default user name or password and cannot remember the new user name or password you can reset the Wi Fi Router to factor default settings To do this insert a pointed non metallic object into the indented Reset button on the back of the SBR AC1200P then press and hold the button for more than five seconds The Wi Fi Router will be reset to its original factory settings and any customized setting...

Page 27: ...alphanumeric characters 8 Enter a Passphrase or Wi Fi Security Key This is the sign on access code for your wireless network The code must contain from 8 to 64 characters consisting of any combination of letters numbers and symbols Remember that your passphrase should be as unique as possible to protect your wireless network and deter hackers or unauthorized access to your network 9 Click Next Net...

Page 28: ...e the Quick Start Wizard the Web Manager prompts you to register your SBR AC1200P 1 Click Register now to register your SBR AC1200P now Note If you do not want to register your SBR AC1200P right now you can click Ask me later The Web Manager will prompt you to register the next time you log into the Web Manager If you do not want the Web Manager to prompt you to register again click Stop asking If...

Page 29: ...ter s label located on the bottom of the Wi Fi Router Note We recommend that you use the default SSID name assigned to your Wi Fi Router located on the label You have the option to change the network name to one that may be easier for you to remember 7 Enter Network security key code in the Security key field see WPA PSK code listed on the Wi Fi Router s label and then click OK to complete the wir...

Page 30: ...ith a Network Extender Follow these steps to pair your SBR AC1200P with a network extender to create a secured link 1 Plug in both the SBR AC1200P and the network extender into electrical outlets that are near to each other 2 Press the G hn Pairing button on the back of the SBR AC1200P and hold it for two seconds The G hn secure link LED flashes green 3 Press the pairing button on the network exte...

Page 31: ...es we highly recommend that you change the default user name and password after logging onto the SBR AC1200P for the first time See Change the Default User Name and Password for more information 1 Open any web browser on the computer connected to the SBR AC1200P 2 In the Address bar type http 192 168 0 1 for the IP address and then press Enter The Login screen appears 3 Type the default user name ...

Page 32: ...o log in to the SBR AC1200P Web Manager for the first time For network security purposes we highly recommend that you change the default user name and password after logging onto the SBR AC1200P for the first time See Change the Default User Name and Password for more information 1 Open any web browser on the computer connected to the SBR AC1200P 2 In the Address bar type http 192 168 0 1 for the ...

Page 33: ...Note You must use the default user name and password listed below to log in to the SBR AC1200P Web Manager for the first time For network security purposes we highly recommend that you change the default user name and password after logging onto the SBR AC1200P for the first time See Change the Default User Name and Password for more information 1 Open any web browser on the computer connected to ...

Page 34: ...er to factor default settings To do this insert a pointed non metallic object into the indented Reset button on the back of the SBR AC1200P then press and hold the button for more than five seconds The Wi Fi Router will be reset to its original factory settings and any customized settings that you have set will be lost Wi Fi Router Web Manager Menu Options Main Menu Buttons The SBR AC1200P main me...

Page 35: ...hardware and software MAC address Wi Fi Router IP address serial number and related information Additional screens provide diagnostic tools and also allow you to change your Wi Fi Router user name and password Basic Configures the Wi Fi Router IP related configuration data including Network Configuration WAN Connection Type DHCP and DDNS Advanced Controls Internet protocols which configure and mon...

Page 36: ... Help You can choose any of the following three options to obtain help information for any SBR AC1200P Web Manager function General help information is available for any SBR AC1200P menu option when you click the Help button on that page Help Overview page 36 Help Links Field Level Help page 37 Help Overview General help information is available when you click Help Overview on the SBR AC1200P Main...

Page 37: ... The link opens the related configuration screen Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field see sample screenshot below View the Wi Fi Router Product Information The Status Product Information screen displays general product information including the software or firmwa...

Page 38: ...ection The Status Diagnostics screen lets you perform a series of tests to make sure that your Wi Fi Router is connected and displays information about the ping test parameters To run a ping test 1 Click Status on the SBR AC1200P Main Menu 2 Click Diagnostics from the Status submenu options 3 In the Select Utility section select the kind of test that you want to run 4 In the Ping Test Parameters s...

Page 39: ...ou would like to apply to your LAN and click Apply 4 In the Reserved IP Client List section click Add to set up a list of IP addresses that you want to reserve 5 In the Attached Client List section select the IP address of any clients that you want to reserve and click Reserve 6 Click Start Test to begin the test The results will appear in the box at the bottom of the screen Set Up Dynamic DNS The...

Page 40: ...ith the DDNS account 6 In the Host Name field type the friendly name that you want to assign to your Wi Fi Router 7 Click Apply to save your changes View Your IPv6 Configuration The Basic IPv6 screen shows the IP address MAC address and reachability status of your Wi Fi Router To view your IPV6 configuration 1 Click Basic on the SBR AC1200P Main Menu 2 Click IPv6 from the Basic submenu options Vie...

Page 41: ...BR AC1200P Main Menu 2 Click LED Control from the Basic submenu options 3 In the LEDs field select Disabled 4 Click Apply Back Up Your Wi Fi Router Configuration You can save a backup copy of the current configuration settings to your local computer You can use the backup file to restore your custom settings in the event that you made changes that you no longer want Caution We highly recommend tha...

Page 42: ...utomatically reboot and you will have to log on using the default username admin and password password 1 Click Basic on the SBR AC1200P Main Menu 2 Click Backup and Restore from the Basic submenu options 3 Click Browse to search for a previously saved configuration file from the Downloads folder on your computer 4 Click Restore The SBR AC1200P will automatically reboot Reset Your Configuration Set...

Page 43: ...pears 5 Click OK 6 Click Status on the SBR AC1200P Main Menu 7 Click Configuration from the Status submenu options to display the Status Configuration screen 8 Click Reboot 9 Log back in using the default username and password Username admin Password password Update Your Wi Fi Router Firmware You can update the firmware on your SBR AC1200P Wi Fi Router when ARRIS releases new firmware versions The...

Page 44: ...om the configuration screen and select Router Upgrade from the drop down menu 2 Click Browse to locate the new firmware file 3 Select the new firmware file and click Open 4 Click Upload to load the new firmware onto your SBR AC1200P Wi Fi Router Exit the SBR AC1200P Web Manager To log out and close the SBR AC1200P Web Manager Click Logout located in the upper right corner of the screen above the S...

Page 45: ...ess home network is to change the default administrator password on your SBR AC1200P and other wireless devices as well Default passwords are commonly used and shared on the Internet To ensure that your wireless home network is secure it is recommended that you follow these best practices for user passwords Always create a secure password or pass phrase that is not easily guessed Use phrases inste...

Page 46: ...nge Username is displayed in the drop down selection box 7 Complete each field entry but note the following All fields for example Current Username Current Password are case sensitive Note The first time that you log in the Current Username is admin and the Current Password is password Make sure No is selected under Restore Factory Defaults Figure 2 Change User Name Screen 8 Click Apply to update ...

Page 47: ...g All fields are case sensitive The Username is your new user name if you changed it Make sure No is selected for Restore Factory Defaults Find a secure place to write down and keep your new user name and password 11 Click Apply to update your password Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network You can also block Java A...

Page 48: ... Off will disable firewall protection on your home network Your computer s and other Ethernet enabled devices on your network will be at risk for possible attacks from viruses and hackers 3 Use the IPv6 Firewall Protection drop down button to turn firewall protection on or off for IPv6 connections 4 Select each Web filter that you want to set for the firewall and then click Apply Set Up Remote Con...

Page 49: ...eed to set up a pass through MAC address However if you need to do so type the address in the Pass through MAC Addresses field and click Add MAC Address Filter Devices Based on IP Address You can set up your Wi Fi Router to prevent certain devices from accessing the Internet based on IP address To block certain devices from reaching the Internet 1 Click Advanced on the SBR AC1200P Main Menu 2 Clic...

Page 50: ...k from reaching the Internet and click Add Mac Address The address is added to the white box in the middle of the screen Filter Devices Based on IP You can set up your Wi Fi Router to configure wireless extenders automatically or you can choose to configure any wireless extenders manually Your Wi Fi Router is set up to configure wireless extenders automatically by default To choose a method for co...

Page 51: ...t access to your wireless network based on MAC address To restrict access to your wireless network 1 Click Wireless on the SBR AC1200P Main Menu 2 Click Access Control from the Wireless submenu options 3 Select the tab for the band whose access you want to restrict 4 In the Selected Network field choose the network for which you want to restrict access 5 In the MAC Restrict Mode field select one o...

Page 52: ...ick Apply Configure Wireless Media Settings 1 Click Wireless on the SBR AC1200P Main Menu 2 Click Media from the Wireless submenu options 3 Select the tab for the band whose settings you want to configure 4 Choose your configuration settings and click Apply Set Up Parental Controls You can set up the following Parental Controls on your home network Allow or block access to specific Internet sites ...

Page 53: ...automatically adjust the time for Daylight Saving Time 5 At the top of the screen click Create to continue setting up Parental Controls 6 Enter a name for the user profile that you want to create in the Description field 7 Enter the 12 digit hexadecimal MAC address of the device for which you are creating Parental Controls in the MAC Address field 8 Enter the web address of the Internet site that ...

Page 54: ...firewall to allow traffic through those custom ports See Set Up Firewall Protection page 47 for more information To configure Port Triggers 1 Click Advanced on the SBR AC1200P Main Menu bar 2 Click Port Triggers from the Advanced submenu options 3 Click Create Port Triggers to open the Add Port Triggering Entry window 4 Enter the starting port number for the port to be triggered in the Trigger Sta...

Page 55: ...ced submenu options Note To map a port you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports If you only want a single port specification enter the same port number in the start and end locations for that IP address 3 Do either of the following to set up the External IP Address Keep the IP Address set at 0 0 0 0 in the Exter...

Page 56: ...P UDP or BOTH from the Internet Protocol drop down list o Select On to enable port forwarding or Off to disable it 5 Click Apply Set Up the DMZ Host WARNING The gaming DMZ host is not protected by the SBR AC1200P SBEProductType firewall It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet Consider carefully before configuring a device to be in t...

Page 57: ...Host from the Advanced submenu options 3 Enter the last one to three digits from 2 to 254 of the IP address of the computer or gaming device that you are setting up as the DMZ host 4 Click Apply Note Remember to reset the IP address back to 0 zero to close all the ports when you are finished with the needed application If you do not reset the IP address that computer will be exposed to the public ...

Page 58: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com ...