Chapter 2
:
Testing and Troubleshooting the TB130
Release 2.5 STANDARD 1.0 August 2017
Touchstone TB130 DC Output UPS User Guide
© 2017 ARRIS Enterprises LLC. All Rights Reserved.
9
Testing and Troubleshooting the TB130
If the LED is red, there is an internal problem with the TB130. Follow these steps to test the
backup system.
1.
Pick a time when you do not expect phone calls or need to use the broadband Internet
connection. This test may remove power to the Telephony Modem or Telephony
Gateway.
2.
Disconnect the DC power cable from the Telephony Modem or Telephony Gateway, then
re-insert it. This removes power to the modem. If the LED turns green, the problem was
transient. The modem may download new firmware to the TB130, if available.
3.
Disconnect AC power and allow the device to run on battery power. The device shuts
down data services to preserve the battery for phone calls. Depending on the battery
condition and the connected device, it may take up to 9 hours to completely discharge
the battery.
4.
Watch for the TB130
Status
LED, and the
Power
LED on the Telephony Modem or
Telephony Gateway, to turn off.
5.
Wait one more minute, then reconnect AC power. If the TB130
Status
LED is still red,
there is a problem with either the battery itself or the internal charging system. Replace
the TB130, and recycle the old unit.
Note
: The TB130 battery should last 6 to 8 years under normal operating conditions.
