Chapter 3
:
Getting Started
Release 16 STANDARD 1.2 August 2015
Touchstone TG1652 Telephony Gateway User Guide
12
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Note:
A splitter effectively cuts the signal in half and sends each half to its two outputs. Using
several splitters in a line may deteriorate the quality of your television, telephone, and/or
internet connection.
Wall-mounting Bracket (optional):
if you want to wall-mount your Telephony
Gateway, you need to obtain two drywall anchors or wood screws and order a wall-
mounting bracket from your cable company.
Information packet:
your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this information
carefully and contact your cable company if you have any questions.
Getting Service
Before trying to use your new Telephony Gateway, contact your local cable company to
establish an Internet account and telephone service. When you call, have the following
information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on
a sticker on the bottom of the Telephony Gateway)
the model number of the Telephony Gateway
If the Telephony Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to download after I
am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
System Requirements
The Touchstone Telephony Gateway operates with most computers. The following
describes requirements for each operating system; see the documentation for your system
for details on enabling and configuring networking.
To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your
cable company. Telephone service requires that the cable company has PacketCable
support.
