Arris Touchstone TG1652, User Manual

Page 1: ...Touchstone TG1652 Telephony Gateway User Guide Release 16 STANDARD 1 2 August 2015...

Page 2: ...all trademarks of ARRIS Enterprises Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products ARRIS disclaim...

Page 3: ...ng Service 12 System Requirements 12 Recommended Hardware 13 Windows 13 MacOS 13 Linux other Unix 13 About this Manual 14 What about Security 14 Ethernet or Wireless 15 Chapter 5 Installing and Connec...

Page 4: ...r Computer to Use the Telephony Gateway 32 Indicator Lights for the TG1652 33 Wiring Problems 33 Patterns Normal Operation LAN and Telephone 33 Patterns Normal Operation WAN 34 Patterns Startup Sequen...

Page 5: ...riends on the phone the Touchstone TG1652 Telephony Gateway brings it all to you faster and more reliably All while providing toll quality Voice over IP telephone service and both wired and wireless c...

Page 6: ...erved Installation is simple and your cable company will provide assistance to you for any special requirements Getting Support If you need assistance with your ARRIS product please contact your cable...

Page 7: ...o user serviceable parts inside Refer service to qualified personnel only The Telephony Gateway is designed to be connected directly to a telephone Connecting the Telephony Gateway to the home s exist...

Page 8: ...AC ground network All plug in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer s specifications Ensure proper ventilation Position the Tele...

Page 9: ...tions this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other user...

Page 10: ...t lines of telephone service as well as high speed data Compatibility Data services DOCSIS 3 0 compliant and backward compatible with DOCSIS 2 0 or 1 1 supports tiered data services if offered by your...

Page 11: ...s There are two types of connectors slip on and screw on the screw on connectors are best for use with your Telephony Gateway The coax should be long enough to reach from your Telephony Gateway to the...

Page 12: ...nd telephone service When you call have the following information ready the Telephony Gateway serial number and cable MAC addresses of the unit printed on a sticker on the bottom of the Telephony Gate...

Page 13: ...make maximum use of TG1652 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000BaseT Windows Windows XP Windows Vista Windows 7 or Windows 8 A support...

Page 14: ...reasonably secure system While no system is 100 secure you can use the following tips to enhance your system s security Keep the operating system of your computer updated with the latest security patc...

Page 15: ...r or other equipment to the Telephony Gateway The following will help you decide which is best for you Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Netw...

Page 16: ...tion if your computer has a built in or aftermarket plug in wireless adapter To learn more about which wireless hardware works best with your computer see your computer dealer Both If you have two or...

Page 17: ...e 11 Cable phone and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company...

Page 18: ...to the unit 2 US DS indicates upstream downstream connectivity 3 Online indicates internet data transmission status 4 2 4 GHz indicates the status of the 2 4 GHz wireless LAN 5 5 GHz indicates the sta...

Page 19: ...metallic object to press this button 2 Telephone 1 connector for the first phone line 3 Telephone 2 connector for the second phone line 4 Ethernet 1 4 connectors for use with a computer LAN port 5 Ca...

Page 20: ...e on either side to keep the vents clear Blocking the vents may cause overheating How close are your wireless devices The Telephony Gateway wireless connection range is typically 100 200 feet 30m 65m...

Page 21: ...d for mounting on plywood or studs two 6 x 1 5 38 1 mm self tapping panhead wood screws not included screwdriver flat blade or Phillips depending on what kind of screws you use wall mounting bracket o...

Page 22: ...e screws into the wall leaving a gap of about 1 8 3 mm between the screw head and the wall If not using anchors just drive the screws 4 Slip both mounting slots in the back of the mounting bracket ove...

Page 23: ...d 6 Proceed to Connecting the Telephony Gateway Desktop Mounting Instructions 1 Position the Telephony Gateway so that it stands vertically on its base Do not lay it flat on its side air flows freely...

Page 24: ...o so may result in loss of service and or permanent damage to the Telephony Gateway 1 Connect one end of the coax cable to the cable outlet or splitter and the other end to the Telephony Gateway s Cab...

Page 25: ...TG1652 ships with wireless LAN security set by default See the security label on your product for the factory security settings network name SSID encryption method network key and WPS PIN Note You mu...

Page 26: ...meters as required Note Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen including the security mode and setting a system password Setting Parent...

Page 27: ...d in Accessing the Configuration Interface page 26 2 Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen 3 Check the Enable Parental Contro...

Page 28: ...irst click its check box and then click the Delete button Add Keyword Filter Dialog Box Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter a Enter the keyword in the Keyword field or w...

Page 29: ...edure is slightly different depending on the operating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for inst...

Page 30: ...ollow these steps to configure the Ethernet interface on a Windows Vista operating system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Ce...

Page 31: ...y your cable provider 8 Click OK to accept the new settings and close the Properties window Then click Close to back out of the remaining setup screens TCP IP Configuration for MacOS X Follow these st...

Page 32: ...s and features available on the Telephony Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway page 32 Indicator Lights for the TG1652 Using the Re...

Page 33: ...n LED 9 USB Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds this indicates a problem with the telephone wiring the red and green wires may be shorted t...

Page 34: ...Off Computer not connected On Wi Fi enabled Flash Computer activity Off Wi Fi disabled On On hook Flash Off hook Off disabled No AC Power Off Off On On hook Flash Off hook Off disabled Firmware Upgrad...

Page 35: ...nd the cable modem phase Both are outlined below Telephony Startup Sequence Power US DS Online Telephone 1 Telephone 2 Description Off Off Off No power to modem Flash Flash Flash Power on Self Test Se...

Page 36: ...ng acquisition On when modem IP address obtained Upstream acquisition completed ready for service Using the Reset Button Use the Reset button 1 on the back of the Telephony Gateway to reset the modem...

Page 37: ...1 3 Telephone 2 4 Ethernet 1 4 5 Cable 6 Power Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Telephony Gateway fo...

Page 38: ...ts The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for assistance Check your cable connections Connectors should be tight The coax c...

Page 39: ...on the Internet but everything is slow If the Web site you are visiting is very popular that site may be having trouble servicing all the requests If other sites download quickly wait for a few minute...

Page 40: ...e back of the Telephony Gateway labeled Tel 1 for line 1 and Tel 2 for line 2 If so try a different phone Make sure the new phone is a working phone If a known good phone is used and you still don t h...

Page 41: ...ave built in cross over on one or more ports which eliminates the need for a cross over cable D DHCP Dynamic Host Configuration Protocol An IP protocol used to provide an IP address and location of se...

Page 42: ...connected devices I IP address A number assigned to your computer by your cable company used to identify your computer to other systems on the Internet ISDN Integrated Services Digital Network A digit...

Page 43: ...o use for your Telephony Gateway You can buy a splitter from any electronics retailer and most discount stores SSID Service Set IDentifier A string of text up to 32 characters long that uniquely ident...

Page 44: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com...