Chapter 7
:
Troubleshooting
Release 16 STANDARD 1.2 August 2015
Touchstone TG1652 Telephony Gateway User Guide
39
Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
I'm not getting on the Internet (Wireless)
Check the indicator lights, see
(page 32) — the Wi-Fi light
should be on.
Does your connection utility discover your wireless LAN? If you turned off “Broadcast
SSID” you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to “disabled”. Enable one of the other security modes as soon
as you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see
Resetting the Router to Factory Defaults
(page 37).
My wireless Internet connection stops working sometimes
This is usually caused by interference. Two common sources are 2.4GHz “remote”
telephones and microwave ovens. If you cannot remove the interfering product, try using a
different channel or setting Protected Mode.
I can get on the Internet, but everything is slow
If the Web site you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow
down the connection.
I don't have a dial tone when I pick up the phone - why?
In order for telephone service to be functional on the Telephony Gateway, telephone
service must have been purchased from the service provider and configured on your
Telephony Gateway. The following steps should help in identifying the source of the
problem.
1. Is the Power LED lit?
If not, check to make sure the Telephony Gateway is plugged in and the outlet has
power. Use only the external AC power adapter (if provided) and power cord
included with the equipment.
If the LED is lit, go to the next step.
2. Is the Online LED lit?
If not, check the coax connection at the Telephony Gateway and the wall. Ensure
they are connected and tight. If they are and you do not have dial tone, contact your
service provider.
If the Online LED is lit, go to the next step.
3. Is the Telephone (Tel 1 or Tel 2) LED lit?
