Arris Touchstone TG852, User Manual

Page 1: ...ages The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home of ce Local Area Network LAN The Touchstone Telephony Gateway also provides 802 11b g n wireles...

Page 2: ...nts con gurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsi bilit...

Page 3: ...e is not adequate Failure to do so may result in loss of service and or permanent damage to the Telephony Gateway CAUTION Risk of explosion Replacing the battery with an incorrect type heating a batte...

Page 4: ...ion signals sound signals and interac tive services Part 11 Safety This equipment is intended to be installed in accordance with the requirements of IEC 60728 11 for safe operation If the equipment is...

Page 5: ...y one or more of the fol lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit differe...

Page 6: ...S 2 0 or 1 1 supports tiered data services if offered by your cable company Telephony services PacketCable 1 5 or 1 0 compliant The TG852 provides Wireless 802 11b g n connectivity Four Ethernet ports...

Page 7: ...e For best performance use high quality RG 6 type coax cable and mini mize or eliminate splitters between the cable jack and the Telephony Gateway Phone Cable as shown in the image to the left this is...

Page 8: ...he Telephony Gateway serial number and cable MAC addresses of the unit printed on a sticker on the bottom of the Telephony Gateway the model number of the Telephony Gateway If the Telephony Gateway wa...

Page 9: ...ack etCable support Recommended Hardware The following hardware con guration is the minimum recommended Computers not meeting this con guration can still work with the TG852 but may not be able to mak...

Page 10: ...iding web or le sharing services over your Telephony Gateway Besides certain vulnerability problems most cable companies prohibit run ning servers on consumer level accounts and may suspend your accou...

Page 11: ...he Telephony Gateway directly to a computer or to an Ethernet hub or broadband router with a cross over switch ask for Category 5e CAT5e straight through cable CAT5e cable is required for gigabit Ethe...

Page 12: ...atteries are shipped outside of the Telephony Gateway and must be installed The TG852 supports the following battery model Basic backup battery provides up to 8 hours of backup time depend ing on your...

Page 13: ...battery connector in the Telephony Gateway Carefully follow the instructions in the next step to avoid damage 2 Hold the battery pack so that the guides on the battery align with the slots on the Tel...

Page 14: ...tab of the battery door into the receiver slot inside the Telephony Gateway battery compartment on the opposite end of the battery opening Rotate the door toward the unit until the latch snaps back in...

Page 15: ...have ordered service your cable company should con gure the Telephony Gateway automatically You need only follow the instructions in this section to in stall and connect the Telephony Gateway CAUTION...

Page 16: ...indicators A WPS button with indicator light indicates Wireless Protected Setup WPS is active Button with light ring is located on top of unit B Power indicates whether AC power is available to the u...

Page 17: ...xternal USB devices C Tel 1 connector for the rst phone line D Tel 2 connector for the second phone line E Ethernet 1 4 connectors for use with a computer LAN port F Cable connector for the coaxial ca...

Page 18: ...run ca bles between the Telephony Gateway s location and those devices If you want to install the Telephony Gateway on a desktop is there enough space on either side to keep the vents clear Blocking t...

Page 19: ...ases range Raising the unit above the devices for example in stalling the Telephony Gateway in the upper oor of a multi story dwelling Adding wireless hubs in a bridge WDS network Decreases range Lowe...

Page 20: ...ony Gateway 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway G and insert the power cord into a convenient AC outlet The Power light on the front of...

Page 21: ...reless LAN card you may wish to con gure the Telephony Gateway s wireless settings At a minimum you should con gure the se curity settings Note Refer to the separate wireless con guration documentatio...

Page 22: ...for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP IP settings on the computer The procedure is slightly different depending on the...

Page 23: ...ections Local Area Connection 2 In the Local Area Connections Properties window highlight TCP IP by click ing on it one time then click on Properties Note If your computer has more than one Ethernet c...

Page 24: ...w settings and OK again to close the Con gura tion window 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TG852 Telephony Gate...

Page 25: ...installation instructions Once installed and enabled follow this same con guration example but select TCP IPv6 at the appropriate step Note Dialog boxes shown on your computer may differ slightly fro...

Page 26: ...The Local Area Connection Status widow displays 3 Click Properties 4 Select TCP IP by clicking it one time Then click Properties Touchstone TG852 Telephony Gateway User s Guide Safety Getting Started...

Page 27: ...gs and OK again to close the Properties window 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network Touchstone TG852 Telephony Gateway User s...

Page 28: ...ista operat ing system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center window Touchstone TG852 Telephony Gateway User s Guide Safety...

Page 29: ...4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Continue Touchstone TG852 Telephony Gateway User s Guide Safety Getting St...

Page 30: ...ed displays 6 For either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 7 Click OK to ac...

Page 31: ...ernet interface on a Windows 7 operating system 1 Open the Windows 7 Control Panel 2 Click Network and Internet Touchstone TG852 Telephony Gateway User s Guide Safety Getting Started Battery Installat...

Page 32: ...g Center 4 Click Local Area Connection to open the Status window Touchstone TG852 Telephony Gateway User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Tr...

Page 33: ...pen the Properties window Touchstone TG852 Telephony Gateway User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Troubleshooting Glossary 33 TCP IPv4 Sele...

Page 34: ...or either TCP IPv4 or TCP IPv6 select Obtain an IP address automati cally and Obtain DNS server address automatically unless instructed otherwise by your cable provider 8 Click OK to accept the new se...

Page 35: ...sys tem 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock Touchstone TG852 Telephony Gateway User s Guide Safe...

Page 36: ...2 Click the Network icon Touchstone TG852 Telephony Gateway User s Guide Safety Getting Started Battery Installation Installation Ethernet Con guration Usage Troubleshooting Glossary 36...

Page 37: ...able provider requires TCP IPv6 go to step 8 5 Choose Using DHCP from the Con gure IPv4 menu 6 If necessary click the Renew DHCP Lease button 7 Close the System Properties application TCP IPv4 con gur...

Page 38: ...ndow 9 Choose Automatically from the Con gure IPv6 drop down menu and click OK 10 Close the System Properties application Touchstone TG852 Telephony Gateway User s Guide Safety Getting Started Battery...

Page 39: ...controls and features available on the Telephony Gate way and covers basic troubleshooting procedures Setting up Your Computer to Use the Telephony Gateway Indicator Lights for the TG852 Using the Re...

Page 40: ...may be undesired voltage on the lines If this pattern persists for more than 10 seconds disconnect the telephone lines from the Tele phony Gateway then call a wiring technician for assistance Patterns...

Page 41: ...net available Off Internet not available On Battery good or low Off Battery missing Flash Battery bad No AC Power Bat tery In stalled Flash Off Off Off Battery power Flash Battery bad No AC Power No B...

Page 42: ...elephony phase and the cable modem phase Both are outlined below Note The US DS indicator ashes during startup and turns on when the Tele phony Gateway establishes a connection Power US DS Online Tele...

Page 43: ...er to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Telephony Gateway for more than fteen seconds This restores the wireless setup con gur...

Page 44: ...a battery is already installed in the Telephony Gateway remove it 2 Re insert the battery into the Telephony Gateway see Battery Installation and Removal for details 3 Press the Reset button the Powe...

Page 45: ...ower and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your cable company for assistance C...

Page 46: ...led enable one of the other security modes as soon as you nd the problem A miscon guration could lock out all access to the Telephony Gateway router If you think this has happened see Resetting the Ro...

Page 47: ...is lit go to the next step 3 Is the Telephone Tel 1 or Tel 2 LED lit If not phone service has not been set up on that line Contact your service provider If it is blinking there is a phone off hook som...

Page 48: ...w have dial tone the problem is with the house wiring Contact your cable company or a quali ed wiring technician to correct the house wiring If you still do not have dial tone contact your serv ice pr...

Page 49: ...to the Telephony Gateway typically a computer or hub Cross over An Ethernet cable used to connect two hubs or a hub and a cable modem together Also some Ethernet hubs may have built in cross over on...

Page 50: ...European version of DOCSIS Event An informational message used for monitoring network status F connector The type of connector used on coax cable There are two common types of F connector slip on and...

Page 51: ...out twice as fast as standard dialup LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi cond...

Page 52: ...like a wide RJ 11 telephone connector Splitter A small box with three cable connectors one input and two outputs You may need a splitter if you have a TV already connected to the cable outlet that yo...

Page 53: ...o this as the return path or reverse path WEP Wired Equivalent Privacy a common standard for encrypting data sent over a wireless LAN WPA Wi Protected Access a standard for encrypting data sent over a...

Page 54: ...s in the Box Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux other Unix About this Manual What About Security Ethernet or Wireless Wireless Both Battery Ins...