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Artesian Spa Platinum Class Warranty
This section is a description of your warranty. Here you will find
descriptions of what is covered under your PLATINUM Class Spa
warranty and what can void your warranty.
Lifetime Structure Warranty
Platinum Class Spas carry a lifetime structure warranty. The structure
is defined as the shell below the exposed material finish. The
manufacturer warrants the spa against loss of water due to a defect
in the spa structure, for the lifetime of the spa. In the event of a defect
in the material and/or workmanship, the spa structure will be repaired
or replaced at the discretion of the manufacturer. THIS WARRANTY
IS GIVEN ONLY TO THE ORIGINAL OWNER, AND TERMINATES
UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS
ARE EXCLUDED FROM THIS AND ALL WARRANTIES.
If the spa structure is defective and must be replaced, it will be
returned to the factory. The original, installed equipment ( this includes
the frame, skirt, and all equipment) will be reinstalled. If new
equipment is desired, there will be additional charges to the customer.
If the frame and/or skirt of the spa has been badly damaged, there
will be additional charges to the spa owner for repairs or replacement.
When a spa needs to be returned to the factory for repair, the cost of
freight to the company will be at the spa owner’s expense. The
manufacturer will not pay for removal, installation, cranes, construction,
de-construction, or any other cost associated with access, egress, or
ingress, of the spa at the customer’s home. The manufacturer reserves
the right to an on-site inspection by its authorized representative. In
the unlikely event a shell or spa must be replaced, all warranties (shell,
surface, electrical and plumbing) date back to the original date of
installation.
Seven-Year Surface Warranty
The spa surface is described as the exposed material finish. The
manufacturer warrants the spa surface to be free from defects in the
material and workmanship, such as blistering, cracking, or
delaminating, under normal use and maintenance for a period of seven
years from the original date of delivery. THIS WARRANTY IS GIVEN
ONLY TO THE ORIGINAL OWNER, AND TERMINATES UPON
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TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE
EXCLUDED FROM THIS AND ALL WARRANTIES. The spa must be
set on a level solid surface that is sufficient to support the entire length
and width of the spa. Standard building practices must be followed.
Damage caused by failure to have a leveled and supported
foundation under the spa is not covered under warranty. The
maunfacturer does not warrant problems associated with prolonged
exposure to the sun and/or use of any sanitization or ozone system
not approved by the manufacturer. Damage to the spa surface caused
by leaving the spa uncovered and empty of water with direct sunlight
exposure will terminate this warranty. Any alteration to any system,
either electrical, plumbing, or mechanical, or over use of chemicals, or
any other problems caused by external source are not covered under
warranty. Other exclusions may apply. Please read the warranty
thoroughly.
Normally problems associated with material and workmanship can and
will be repaired. If the spa surface is repaired, the repair is limited to
the affected area only, and there is no guarantee against discoloration
of fading. The decision to repair will be made by the manufacturer and
its field representative after a review of the facts, pictures, or any other
data presented by the dealer or customer. In all cases, pictures of the
affected area and foundation or the spa must be provided before any
decisions to repair or replace can be made. In the unlikely event a
shell or spa must be replaced, all warranties ( shell, surface, electrical
and plumbing) date back to the original date of installation. If it is
determined that the surface is to be replaced, the same conditions and
terms as outlined in the shell warranty will apply.
Five-Year Electrical Warranty
The Electrical is defined as the electrical items (i.e. pumps,
equipment packs, heater, topside control, etc). The manufacturer
warrants all electrical equipment to be free from defect and
workmanship for five years. THIS WARRANTY IS GIVEN ONLY TO
THE ORIGINAL OWNER, AND TERMINATES UPON TRANSFER
OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED
FROM THIS AND ALL WARRANTIES. The stereo, speakers, L.E.D.
lighting, light bulbs, fuses, and Ozone are not included in the
warranty, but are covered under a separate warranty. Damage caused
by weather, poor water chemistry, and/or improper maintenance will
