Problem
Possible cause
Solution
Food products prevent that
water flows into the water
collector.
Make sure that food prod-
ucts do not touch the rear
plate.
Water flows on the floor.
The melting water outlet is
not connected to the evapo-
rative tray above the com-
pressor.
Attach the melting water out-
let to the evaporative tray.
The temperature in the appli-
ance is too low/too high.
The temperature regulator is
not set correctly.
Set a higher/lower tempera-
ture.
The door is not closed cor-
rectly.
Refer to "Closing the door".
The food products' tempera-
ture is too high.
Let the food products tem-
perature decrease to room
temperature before storage.
Many food products are stor-
ed at the same time.
Store less food products at
the same time.
The thickness of the frost is
greater than 4-5 mm.
Defrost the appliance.
The door has been opened
often.
Open the door only if neces-
sary.
There is no cold air circula-
tion in the appliance.
Make sure that there is cold
air circulation in the appli-
ance.
There is too much con-
densed water on the rear wall
of the refrigerator.
Door was opened too fre-
quently.
Open the door only when
necessary.
Door was not closed com-
pletely.
Make sure the door is closed
completely.
Stored food was not wrap-
ped.
Wrap food in suitable pack-
aging before storing it in the
appliance.
Door does not open easily.
You attempted to re-open
the door immediately after
closing.
Wait a few seconds between
closing and re-opening of the
door.
If the advice does not lead to
the desired result, call the
nearest Authorized Service
Centre.
Replacing the lamp
The appliance is equipped with
a longlife LED interior light.
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