24
Check to make sure that the burners and the drip tray are clean and free from obstructions.
Clean if necessary.
NOTE:
No part of the grill should ever be lined with aluminum foil as it will interfere with airflow and can cause
a low heat condition in the firebox and a high heat condition inside the control panel.
BURNER BLOWS OUT:
First determine if the problem is being caused by location. If location is subject to high winds, reposition the grill
to provide some protection by placing the back of the grill toward the wind.
Check the gas supply and flame characteristic according to the procedure under Low / Insufficient Heat.
Check to ensure that burners are correctly positioned in the grill according to the procedure on page 15.
Correctly installed burners should be seated firmly with no side-to-side movement.
ROTISSERIE WON’T LIGHT:
Follow the same procedure as “grill won’t light”, on page 23, to diagnose problems with the Rotisserie IR
burner. The IR burner flame may be hard to see in bright sunny conditions.
GRILL GETS TOO HOT:
IF THE GRILL GETS TOO HOT, TURN IT OFF IMMEDIATELY AND ALLOW IT TO COOL.
Perform a leak test according to the procedure on page 11. If leaks cannot be corrected, call for service before
attempting to use the grill.
LIGHTS DON’T WORK:
Check that power is connected and that the GFCI has not tripped.
LIGHT BULB REPLACEMENT:
NOTE:
Disconnect all power to your Artisan™ grill before any service or light bulb replacement is performed.
Light bulbs are located on the left and right side of the rear hood above the cooking area. The area around the
light fixtures and the light fixtures themselves become extremely hot during grill operation with or without the
lights being turned on.
BEFORE REPLACING ANY LIGHT BULB, ALLOW SUFFICIENT TIME FOR THE FIXTURES TO COOL
DOWN IF THE LIGHTS OR THE GRILL WAS TURNED ON, OR BOTH.
Light bulbs can reach several hundred degrees when operating, so allow plenty of time to cool down.
Figure # 10
G940120 - G9 Base
40 W - 120 VAC
Part # 210-0317
