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Edge Cutter FAQ / Trouble shooting
Artistic Edge machine will not turn on.
• Unplug the system from the wall. Check all components of power supply to be sure they are plugged in properly.
When you are certain everything is connected, plug back into the wall and push the power button on the front of the
unit.
Artistic Edge is Freezing or Stopping and won’t Respond to Directional Buttons.
• Turn off the Artistic Edge. Wait 10 seconds and press the power button again to restart.
Artistic Edge is not Cutting with Quality that it Used To.
• Your cutting blade could be dirty or worn. Clean your cutting blade. If this does not help, replace the cutting blade with
a new one.
• Experiment with Cutting Pressure and Blade Depth. It could be that you are not using the proper settings for the
material.
• You may need to calibrate the Blade Holder. See instructions on pg. 7 to calibrate.
Corners and Edges of my Cutting Design are Distorted.
• Consider replacing your cutting blade. It may have dulled.
• Check the Cutting Pressure in Artistic SimpleCut, it may be too high for the material. Change to a lower number to
lower the pressure.
• The cutting mat may have lost its adhesiveness. Try a new cutting mat.
• A fast cutting speed can pull up and distort corners on thin materials. Slow down the speed in Artistic SimpleCut to a
lower speed.
• If the blade depth is too high, you may have distortion. Lower the blade depth.
Machine is Cutting Outside of the Material
• Use “Trace” function in Artistic SimpleCut to make sure that the design fits on your material.
• Adjust the starting point of the cut accordingly.
• Material is shifting from original position during cutting.
• The cutting mat may have lost its adhesiveness. Try a new cutting mat.
• If there is a sticky side to your material, put that face down and mirror design in Artistic SimpleCut so that the cut is
correct.
Cutout cannot be removed from Cutting Mat
• Use the Artistic Scraper (sold separately) to remove intricate designs or adhesive materials from cutting mat.
I need to pause my cut in progress.
• Press the “Up” arrow jog button to temporarily stop the cut in progress. To resume, press the button again.
Laser Alignment is not working properly.
• Calibrate the laser by opening a design and clicking File>Export>to Cutter. Click the button that says “Calibrate”.
Follow on screen prompts to calibrate your laser.
My PC does not have a DVD-ROM Drive.
You can download the Artistic SimpleCut Software Edge Edition and included designs at
http://www.artisticcreativeproducts.com/software/edge-simplecut-download
