44
45
TECHNICAL,
SER
VICE & CARE
TECHNICAL,
SER
VICE & CARE
®
Control
test result
is out of
range
(too high
or
too low).
Test strip or
control solution
is past the
expiry date
or is past the
discard date.
Check all expiry dates and
discard dates. Do not use
expired testing materials.
Test strip is
deteriorated
due to heat or
exposure to
moisture.
Run another control test with
a new test strip and control
solution.
Control
solution is
not at room
temperature
or may not be
mixed well.
Shake the control solution
bottle well, about 15 times
before every use, to ensure
the control solution is
mixed well.
Incorrect
control solution
was used.
Make sure you are using
C
ontour
®
n
ext
control
solution.
Meter could be
damaged.
If result is still out of range,
contact Customer Service.
See the back cover for
contact information.
What
You See
What You Should Do
What It
Means
Err
or Codes and Symbols
Err
or Codes and Symbols
If you do not resolve the problem, contact
Customer Service. See the back cover for
contact information.
If you do not resolve the problem, contact
Customer Service. See the back cover for
contact information.
Some
display
segments
do not
appear
when the
meter
initially
turns on.
Possible meter
electronics
failure.
Compare meter display with
the illustration on page 2.
If the display is not correct,
contact Customer Service.
See the back cover for
contact information.
Results
are not
displayed
in
expected
units of
measure
(mmol/L).
This will affect
the way you
see your
results.
Contact Customer Service.
See the back cover for
contact information.
What
You See
What You Should Do
What It
Means
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