ASCOM Ascotel Office 25, Operating Instructions Manual

Page 1: ... Office terminals by by ascom Office 25 Operating Instructions with safety information www ascom com pbx ascotel terminals 20321611en_ba_a0 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 2: ...21611en_ba_a0 www ascom com pbx ascotel terminals Operating and Display Elements 1 11 13 14 2 3 4 7 7 8 10 9 5 6 12 4 GHI 5 JKL 6 MNO 9 WXY Z 7 PQR S 8 TUV 2 ABC 3 DEF 1 0 ABC END MENU 1 2 3 4 All manuals and user guides at all guides com ...

Page 3: ...ys Configurable as Number key 1x short Calls up first phone number 2x short Calls up second phone number Long Configures key Function key 1x short Activates function 2x shortShort Deactivates function Long Configures key 9 Loudspeaker key Volume cursor key 1x short Loudspeaker on off 2x short Volume normal loud 10 Redial key Short Last phone number dialled Long List of answered calls 11 Loudspeake...

Page 4: ...e key activated Text mode activated 4th configurable key activated Information available Call diversion activated Other menu items available 4 Scrolls up figure indicates entry number Reversing direction Press Foxkey and hold down for a moment Note For a detailed description of the operating and display elements please refer to the section Using the Display and Operating Elements 1 2 3 4 All manua...

Page 5: ...Want a Convenient Way of Making a Call 14 You Want to Use Functions in a Call 18 You Are Away from Your Desk 21 You Want to Use Your Phone Efficiently in Special Situations 25 Personalizing Your Phone 31 Basic Settings 31 Setting the Ringing Properties 33 Phone Book Management 34 Configuring the Keys 36 Defining Functions 38 Installation and First Time Operation 39 Troubleshooting 40 Procedures 41...

Page 6: ... 6 20321611en_ba_a0 Equipment Provided Phone Handset Phone cord Handset cord 4 GHI 5 JKL 6 MNO 9 WXY Z 7 PQR S 8 TUV 2 ABC 3 DEF 1 0 ABC END M 1 2 3 4 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 7: ...y other faulty behaviour on the part of a product Liability for loss of profit shall be excluded in any case Maintenance Use original accessories only Make sure all installation and repair work is carried out by a specially qualified technician Always use a soft moistened or antistatic cloth to clean your telephone Do not use chemicals or other chemical products Ambient conditions Do not operate t...

Page 8: ...ous ways of making a call Dialling a Phone Number You want to enter a phone number to call someone Pick up the handset Note The caller s number appears on the display if it was transmitted The caller s name is also shown if the number is in the phone s or system s memory If there is not enough space on the display a appears Use the Info key to display more information Put the handset on hook or Pr...

Page 9: ...tched on Press the Redial key The display shows the first number on the redial list To scroll through the last 4 numbers max press the Redial key repeatedly Pick up the handset The displayed number is dialled During a call Press the Loudspeaker key The open listening mode is activated Note You can continue to use the handset in the usual way Deactivating the open listening mode Press the Loudspeak...

Page 10: ...lable in var ious info lines Use the Info key to call up info lines If there is not enough space on the display to show the entire text a appears Press the Info key to see the rest of the text Keys Pressing a Key Depending on the current situation a key may have various functions The function activated depends on the number of times the key is pressed or whether it is pressed quickly or held down ...

Page 11: ...t Entering Digits The digit keys are used to enter the digits 0 to 9 Entering Letters and Special Characters You can also use the digit keys to enter letters and special characters A number of letters and special characters are assigned to each key To enter letters and special characters with the digit keys you need to be in text mode The display shows the symbol when your are in text mode You can...

Page 12: ...tice you have entered a wrong digit or character You can delete an incorrect input either character by character or completely 1 A B C 2 D E F 3 G H I 4 J K L 5 M N O 6 P Q R S 7 T U V 8 W X Y Z 9 0 Space 1x 2x 3x etc Press the digit key repeatedly until you get the character you want Enter a phone number in call preparation The display shows the phone number To delete the last character Press the...

Page 13: ...aving it by pressing the END Correction key Signals Indicator LED Signals or Press the or Foxkey and hold it down for a moment The direction of the arrow is reversed Press the END Correction key Undoes the last action Note To put the phone back into idle state you may have to press the END Cor rection key several times LED flashing LED is not lit LED is lit in idle state Phone is ringing Phone is ...

Page 14: ...me Dialling by Name You want to make a call by entering a name The dialling by name function is provided specifically for this purpose You can look up the name in the phone s or the system s phone book The surname and first name have to be separated by a space for example no s for Noble Stephen Use the key to enter spaces Ask your system administrator whether you should start with the surname or t...

Page 15: ...l appear on the display You may have to enter another letter before the name you want or a list of names is displayed Use the Foxkey to scroll through the names until the display shows the name you are looking for To call the person whose name is displayed Pick up the handset The person is called Press the Info key repeatedly until the display shows CALL LIST Note CALL LIST is available only if th...

Page 16: ...s called Note You can also access the list of answered calls by pressing the Redial key and holding it down for a moment Activate the key s first allocated function Press the key once The key s first allocated function is shown on the display or 2x short Activate the key s second allocated function Press the key twice in quick suc cession The key s second allocated function is shown on the display...

Page 17: ...NSWER To answer the call Press the ANSWER Foxkey 1 Your original call partner is put on hold You are now connected with the party who initiated the call waiting or REJECT To reject the call Press the REJECT Foxkey You remain connected with your original call partner The call waiting party hears the busy tone or To reject the call Press the END correction key You remain connected with your original...

Page 18: ...rs Press the Menu key repeatedly until the display shows ANNOUNCEMENT ANNOUNCEMENT Press the ANNOUNCEMENT Foxkey Pick up the handset The call party hears the acknowledgement tone The display shows ANNOUNCE MENT TO You can now talk To continue the announcemnt as a phone call Pick up the handset You are now connected to the person who initiated the announcement Note All the other recipients of the a...

Page 19: ...u pick up the receiver during the continuous ringing you will be reconnected with your call partner 1 Depending on the type of system this function is called brokering or 2nd call To broker Press the Menu key repeatedly until the display shows BROKER ING BROKERING Press the BROKERING Foxkey Your call partner changes The other call party is put on hold To terminate the current connection Press the ...

Page 20: ...else You can broker between the conference parties as a group and the enquiry call party Depending on the system a conference call can consist of up to 6 conference participants You can hold a conference call with internal and external subscribers Press the Menu key repeatedly until the display shows PARK PARK Press the PARK Foxkey Your call partner is now parked locally The display shows Done Put...

Page 21: ...version Note The topmost configurable key is factory set as an Absence key Enter the phone number to which the call is to be diverted Press the Absence key The display shows and DIVERTED TO The call diversion is activated or To activate the last diversion destination Press the Absence key only The display shows DIVERTED TO The call diversion is activated Note You can also reconfigure the Absence k...

Page 22: ...lso activate a call diversion by remote control To deactivate call diversion Press the Menu key The display shows CANCEL CANCEL Press the CANCEL Foxkey The call diversion is deactivated 1 This menu item depends on the system Press the Menu key repeatedly until the display shows DIVERT DIVERT Press the DIVERT Foxkey Press the Foxkey repeatedly until the display shows CALL FORWARD ING SUBSCRIBER OK ...

Page 23: ...rom your phone You can lock your phone with a 2 to 12 digit code see Changing the Code The factory code setting is 0000 Press the Menu key repeatedly until the display shows DIVERT DIVERT Press the DIVERT Foxkey Press the Foxkey repeatedly until the display shows DIVERT TO MESSAGE OK Press the OK Foxkey The display shows a predefined message To scroll through the predefined messages Press the Foxk...

Page 24: ...the display OK Press the OK Foxkey The display shows DONE Note You can lock either just the configuration CONF LOCKED or the entire phone PHONE LOCKED With PHONE LOCKED your private data is protected from view and external calls can only be made from your phone as defined in the system setting Press the Menu key CANCEL Press the CANCEL Foxkey You are prompted to enter the code Use the digit keys t...

Page 25: ... the contents of your message from a list of 16 predefined texts These texts can be edited to suit your requirements The predefined texts are specified in the system configuration Press the Menu key repeatedly until the display shows MESSAGE MESSAGE Press the MESSAGE Foxkey Press the Foxkey repeatedly until the message you want appears on the display Edit the message contents if necessary OK Press...

Page 26: ...he message runs over several lines the next line will then be displayed automatically To show the next line before the 8 seconds have elapsed Press the Infokey DELETE To delete the message Press the DELETE Foxkey The message is deleted the next message is retrieved from the memory Once the last message has been deleted the phone switches back to the idle state or To end the reading process Press t...

Page 27: ...activate the DTMF mode during a call If DTMF is activated in the configuration mode using ON you cannot deactivate it during a call using the key Press the Menu key repeatedly until the display shows CALL PICK UP CALL PICK UP Press the CALL PICK UP Foxkey Press the Foxkey repeatedly until the display shows SUBSCRIBER OK Press the OK Foxkey The display shows the number of the phone from which you l...

Page 28: ...om any phone Answering a Pager Your pager is ringing and shows the phone number of the person trying to reach you You can answer from any internal phone Pick up the handset Enter 36 Enter your internal phone number Enter your PIN The phone is now activated You hear the dialling tone Note PIN 0000 is not accepted When you hang up dialling by name and abbreviated dialling will be availa ble for the ...

Page 29: ... provider will inform you about accessing the recorded call data Use the Foxkey to select PAGER OK Press the OK Foxkey Enter your own internal phone number OK Press the OK Foxkey You are connected with the person who is looking for you Press the Menu key repeatedly until the display shows CALL PICK UP CALL PICK UP Press the CALL PICK UP Foxkey Use the Foxkey to select GENERAL CALL OK Press the OK ...

Page 30: ...the system Remote control is possible from within and from outside the system For external remote control the sys tem administrator has to give you the dial in number The remote control is initiated using a special procedure You can then enter the function commands and procedures in the usual way To remote control from a third party phone Pick up the handset To initiate remote control Enter proced...

Page 31: ...ey and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly until the display shows DISPLAY DISPLAY Press the DISPLAY Foxkey The display shows the current contrast setting Set the contrast using the Foxkeys Press the Menu key OK Press the OK Foxkey The contrast setting is stored long Press the Menu key and hold it down for a moment The configuration mode is a...

Page 32: ... you can select any 2 to 12 digit combination for your new code If you have forgotten the current code your system administrator will be able to help Situation German is set as the language on your phone long Press the Menu key and hold it down for a moment The configuration mode is activated Press the Menu key repeatedly until the display shows LANGUAGE LANGUAGE Press the LANGUAGE Foxkey The disp...

Page 33: ...OK Press the OK Foxkey The display shows NEW CODE Use the digit keys to enter the new code For each digit entered the display shows an OK Press the OK Foxkey The display shows CONFIRMATION Use the digit keys to enter the new code a second time For each digit entered the display shows an OK Press the OK Foxkey You hear the acknowledgement tone The new code is stored 2x short To adjust the volume st...

Page 34: ...NGING MELODY Press the RINGING MELODY Foxkey The display shows ringing rate Set the ringing rate with the Foxkey ringing rate Press the ringing rate Foxkey The ringing properties are stored Press the Menu key repeatedly in the idle state until the displays shows PHONE BOOK PHONE BOOK Press the PHONE BOOK Foxkey The display shows EDIT EDIT Press the EDIT Foxkey The display shows NEW NEW Press the N...

Page 35: ...ey The display shows the name of the first entry To scroll through the entries Press the Foxkey The display shows the name of the next entry Note You now have different options To change an entry Press the Menu key repeatedly until the display shows CHANGE CHANGE Press the CHANGE Foxkey The display shows the old phone number Use the digit keys to enter the new phone number OK Press the OK Foxkey T...

Page 36: ...gle configurable key The Foxkey has only one storage space long To store a phone number under a configurable key Press the key and hold it down for a moment Note Key already configured See Clearing a key Press the Foxkey repeatedly until the display shows NUMBER KEY OK Press the OK Foxkey The display shows ENTER NUMBER 1 Enter the phone number OK Press the OK Foxkey The display shows ENTER NAME En...

Page 37: ...long To store a function under a configurable key Press the key and hold it down for a moment Key not configured The display shows NUMBER KEY Note Key already configured See Clearing a key Press the Foxkey repeatedly until the display shows FUNCTION KEY OK Press the OK Foxkey Press the Foxkey repeatedly until the display finds the function you want OK Press the OK Foxkey The display shows MEMORY1 ...

Page 38: ...characters Examples of how to define a function Functions are carried out depending on the current status There are two possible states In a call and Not in a call see Table Procedures long Press the configurable key and hold it down for a moment The display shows the key type Press the Foxkey repeatedly until the display shows CLEAR KEY OK Press the OK Foxkey The key configuration is cleared I Se...

Page 39: ...cable through the strain relief device 3 Plug the other end of the cable into the phone socket outlet Labelling Configurable Keys The last page of the Operating Instructions contains labels for the configurable keys Proceed as follows 1 Make a copy of the last page of these Operating Instructions and cut out the label 2 On the label make a note of the stored functions or of the names corresponding...

Page 40: ...y shows Log on new set Press Yes The LED goes out Your phone is now registered Press the END key to return to idle state The personal settings taken from the original phone are not altered by the logon procedure Display is working but connection is not possible Your phone may be locked Unlock your phone see Locking unlocking your phone Configurable keys cannot be configured The configuration may b...

Page 41: ...ate message if call party is available 37 37 9 9 Return to call party on hold 1 Broker between enquiry call party and call party 2 Park call party in system park position 76 Hold a conference call Set up from current call Exclude all internal subscribers 31 3 Answer call waiting Reject Answer put current call on hold Answer terminate current call Answer with conference 0 2 1 3 Answer intrusion Rej...

Page 42: ...iversion to standard message Activate call diversion to pager or general call Clear call diversion to pager or general call 02 02 21 SC No 21 21 21 22 22 67 SC No 67 67 67 24 Text No 24 28 28 X X X X X X X X X X X X Call forwarding Protect against Allow to own phone Activate call forwarding Clear call forwarding Activate call forwarding to last configured SC Clear call forwarding to last configure...

Page 43: ...ne Lock with new code Lock with code last used Unlock with new code 33 Code 33 33 Code Unlock phone for 1 call SC No own phone number 36 SC No PIN Page subscriber over paging system Page in prefix dialling Page in suffix dialling 81 SC No 81 Answer the pager With one search path With several search paths 82 82 SC No Answer general call Coded ringing Ringing signal 82 83 Activate deactivate an appo...

Page 44: ...control Enter number of own phone 06 SC No Function Follow me Activate Clear 23 SC No 23 Control relays Activate Deactivate 755 757 1 755 757 1 Do not disturb call protection Activate Deactivate 26 26 X X Route calls functions via switch groups Switch group x switch position 1 Switch group x switch position 2 Switch group x switch position 3 x 2 9 1 85 x 1 85 x 2 85 x 3 Open door x 1 or 2 1 75 x R...

Page 45: ...vert to message 1 16 Divert on busy Number Forwarded to subscriber Number Pick up Subscriber Number Pager Number Hunt groups Message 1 16 to subscriber number to group number to all Announcement to subscriber Number to group Number Configuration see Confirm with long click on Menu key Search Number Confirm with long click on Menu key Ring Ringing signal volume 1 4 Melody 1 4 Ringing signal speed 1...

Page 46: ...er Rufweiterschaltung zu Teilnehmer Number Routing Gr1Pos2 Gr1Pos3 Gr9Pos3 Relay Relay 1 Relay 2 Relay 3 Courtesy group Courtesy gr 1 barring Call waiting barred Announcement barred ACD Log Pause Wrap up time MCID User group off AllUsrGrp UsrGrp1 UsrGrp29 Delete Barring Code Telephone free Telephone barred Configuration barred Code Old code New code Confirm DTMF On Off Language Sprache Language La...

Page 47: ...43 Basic settings 31 Broker 41 Brokering 19 Call charges 8 Call diversion 4 21 42 Call duration 8 Call forwarding 22 42 Call list 15 Call preparation 12 Call protection 44 Call waiting 42 Callback 4 Change cost centre 41 Changing the code 32 Clear callback 42 Clearing a clear 38 Conference call 20 41 42 Configurable keys 3 4 Configuration mode 4 Configuring DTMF 31 Configuring the DTMF mode 31 Con...

Page 48: ...lback 44 Finding by paging system 28 First Time Operation 39 Follow me 44 Forwarding 22 Forwarding a call 22 Foxkey 3 Function commands 38 Function key 3 37 Functions 41 General call 43 Hook switch 3 Incorrect phone type 40 Indicator LED 13 Info key 3 Information 4 Initiating an Announcement 17 Installation 39 Intrude into current call 41 Intruding on an internal subscriber 17 Keypad 3 Language se...

Page 49: ...age 26 Receiving an Announcement 18 Receiving and making calls 8 Redial list 9 9 Redial key 3 Remote control 30 44 Request callback 41 44 Request callback request 16 Reversing direction 4 Reversing the scroll direction 13 Safety 7 Scrolling 4 13 Send message 43 Sending message 25 Setting the contrast 31 Setting the display contrast 31 Setting the Ringing Properties 33 Setting the Ringing Volume 33...

Page 50: ...ndoing actions 13 Unlock for 1 call 43 Unlocking 24 Unlocking for One Call 28 Unlocking your phone 24 43 User group 43 Using the display and operating elements 10 Using the DTMF mode 27 Using the Foxkey 11 Using the redial list 9 Volume cursor key 3 Write on label 3 All manuals and user guides at all guides com ...

Page 51: ...accordance with our Total Quality As surance System as certified by SQS ISO 9001 registration number 10318 05 in compliance with ANNEX V of the R TTE Directive 99 05 EC Conformity with essential requirements as per Council Directive 99 05 EC and ECMA TR70 is assumed All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 52: ...difications The scope of performance depends on the software Reference to Other Documents Function Overview System Assistant Write on labels Subject to delivery availability and technical modifications The scope of performance depends on the software 2 3 4 1 All manuals and user guides at all guides com ...