19
TROUBLESHOOTING
WARNING
IF THE GAS QUALITY IS BAD, YOUR PILOT MAY NOT STAY LIT, THE BURNERS MAY PRODUCE
SOOT AND THE HEATER MAY BACKFIRE WHEN LIT. IF THE GAS QUALITY OR PRESSURE IS LOW,
CONTACT YOUR LOCAL GAS SUPPLIER IMMEDIATELY.
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
ODS/pilot lights,
but
fl
ame goes out
when control knob is
released.
1. Control knob not fully pressed in.
2. Control knob not pressed in long enough.
3. Manual shutoff valve not fully open.
4. Thermocouple connection loose at
control valve.
5. Pilot
fl
ame not touching thermocouple,
which allows thermocouple to cool,
causing pilot
fl
ame to go out. This problem
could be caused by either low gas
pressure, or a dirty or partially clogged
ODS/pilot.
6. Thermocouple
damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in for 30
seconds.
3. Fully open manual shutoff
valve.
4. Hand tighten thermocouple
connection until snug, then
tighten 1/4 turn more.
5a. Contact local gas company.
5b. Clean pilot with vacuum
cleaner.
6. Replace
thermocouple.
7. Replace control valve.
Burner does not light
after ODS/pilot is lit.
1. Burner
ori
fi
ce is clogged.
2. Burner
ori
fi
ce diameter is too small.
3. Inlet gas pressure is too low.
1. Clean
ori
fi
ce.
2. Replace burner ori
fi
ce.
3. Contact
quali
fi
ed service
person
Burner back
fi
res
during combustion.
1. Manifold pressure is too low.
2. Burner
ori
fi
ce is clogged.
1. Contact local gas company.
2. Clean burner or replace burner
ori
fi
ce.
Slight smoke or
odor during initial
operation.
1. Burner
ori
fi
ce is clogged or damaged.
2. Burner is damaged.
3. Gas regulator defective.
1. Clean burner or replace burner
ori
fi
ce.
2. Replace
burner.
3. Replace gas regulator.
Logs appear to
smoke after initial
operation.
1. Vapors from paint or curing process of
logs.
2. Vapors or smoke continue after heater
has run with damper or window open for
several hours.
1. Problem will stop after a few
hours of operation. Run the
heater with the damper open
if you have one, or open a
window for the
fi
rst few hours.
2. Log heater is intended to be
smokeless. Turn OFF heater and
call quali
fi
ed service person.
Heater produces
a whistling noise
when burner is lit.
1. Turning control knob to HIGH position
when burner is cold.
2. Air in gas line.
3. Dirty or partially clogged burner ori
fi
ces.
1. Turn control knob to LOW
position and let warm up for a
minute.
2. Operate burner until air is
removed from line. Have gas
line checked by local gas
company.
3. Clean burner or replace burner
ori
fi
ce.
No gas to pilot.
1. LP-regulator shut down due to inlet
pressure too high.
1. Verify LP tank regulator is
installed and set at 11” to 13”
w.c.
2. Replace regulator on heater.